Insight Global
Genesys Cloud Solution Architect
We are seeking a highly skilled Genesys Cloud Solution Architect to lead the design and implementation of cutting-edge contact center solutions. This role is ideal for a dynamic problem-solver with a passion for innovation and a track record of delivering scalable telephony systems. You'll be joining a fast-growing practice area where your expertise will directly impact customer experience and operational efficiency. Key Responsibilities: Architect and implement Genesys Cloud contact center solutions. Integrate Salesforce CRM with Genesys IVR systems. Customize and enhance telephony applications to meet business needs. Collaborate with cross-functional project teams to deliver robust solutions. Lead IVR development using Genesys Architect. Configure global and contact center settings, telephony, and routing. Deploy webchat widgets and manage email routing workflows. Develop and maintain scripts for screen popups and data actions. Integrate Genesys Cloud with external systems (CRM, ticketing, web services).
We are seeking a highly skilled Genesys Cloud Solution Architect to lead the design and implementation of cutting-edge contact center solutions. This role is ideal for a dynamic problem-solver with a passion for innovation and a track record of delivering scalable telephony systems. You'll be joining a fast-growing practice area where your expertise will directly impact customer experience and operational efficiency. Key Responsibilities: Architect and implement Genesys Cloud contact center solutions. Integrate Salesforce CRM with Genesys IVR systems. Customize and enhance telephony applications to meet business needs. Collaborate with cross-functional project teams to deliver robust solutions. Lead IVR development using Genesys Architect. Configure global and contact center settings, telephony, and routing. Deploy webchat widgets and manage email routing workflows. Develop and maintain scripts for screen popups and data actions. Integrate Genesys Cloud with external systems (CRM, ticketing, web services).