Insight Global
We are seeking a highly skilled Genesys Cloud Solution Architect to lead the design and implementation of cutting-edge contact center solutions. This role is ideal for a dynamic problem-solver with a passion for innovation and a track record of delivering scalable telephony systems. You'll be joining a fast-growing practice area where your expertise will directly impact customer experience and operational efficiency.
Key Responsibilities Architect and implement Genesys Cloud contact center solutions. Integrate Salesforce CRM with Genesys IVR systems. Customize and enhance telephony applications to meet business needs. Collaborate with cross-functional project teams to deliver robust solutions. Lead IVR development using Genesys Architect. Configure global and contact center settings, telephony, and routing. Deploy webchat widgets and manage email routing workflows. Develop and maintain scripts for screen popups and data actions. Integrate Genesys Cloud with external systems (CRM, ticketing, web services).
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
5-10 years of experience in Contact Center / Telephony platforms. Minimum 3 years of hands-on experience with Genesys Cloud / PureCloud. Deep understanding of Genesys Cloud architecture including: Global configuration Deployment types (BYOC, BYOD, Edge, Hybrid) IVR development and telephony setup Data actions and screen scripting Webchat and email routing Proven experience integrating Genesys Cloud with third-party systems. Strong communication and documentation skills. Ability to create solution diagrams, technical documentation, and knowledgebase articles. Excellent analytical and problem-solving abilities. Familiarity with Agile methodologies and collaborative development environments.
Nice to Have Skills & Experience
Genesys certifications Experience with cloud migration projects Background in customer experience optimization
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
Key Responsibilities Architect and implement Genesys Cloud contact center solutions. Integrate Salesforce CRM with Genesys IVR systems. Customize and enhance telephony applications to meet business needs. Collaborate with cross-functional project teams to deliver robust solutions. Lead IVR development using Genesys Architect. Configure global and contact center settings, telephony, and routing. Deploy webchat widgets and manage email routing workflows. Develop and maintain scripts for screen popups and data actions. Integrate Genesys Cloud with external systems (CRM, ticketing, web services).
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
5-10 years of experience in Contact Center / Telephony platforms. Minimum 3 years of hands-on experience with Genesys Cloud / PureCloud. Deep understanding of Genesys Cloud architecture including: Global configuration Deployment types (BYOC, BYOD, Edge, Hybrid) IVR development and telephony setup Data actions and screen scripting Webchat and email routing Proven experience integrating Genesys Cloud with third-party systems. Strong communication and documentation skills. Ability to create solution diagrams, technical documentation, and knowledgebase articles. Excellent analytical and problem-solving abilities. Familiarity with Agile methodologies and collaborative development environments.
Nice to Have Skills & Experience
Genesys certifications Experience with cloud migration projects Background in customer experience optimization
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.