ServiceMaster Brands is hiring: Account Manager (Marketing) in Atlanta

Overview

Account Manager (Marketing) role at ServiceMaster Brands.

At ServiceMaster, we embrace a Think Like An Owner mindset that sets us apart. Here, passion sparks innovation, empowerment fuels decision-making, and accountability unites us in achieving impactful results. Are you ready to join a team where your work makes a difference, your ideas shape success, and you are empowered to take charge of your career?

What We Offer

• Medical, Dental, and Vision start the first day of the month following your date of hire
• 401(k) match
• 15 days paid time off and paid holidays, including 2 floating holidays
• Career growth and advancement

Key Responsibilities

• Serve as the primary point of contact for franchisees regarding their local digital marketing efforts.
• Act as the Account Manager for franchisees, ensuring their digital marketing needs are met with expertise and strategic guidance.
• Oversee campaign performance, provide insights, and optimize strategies to drive results.
• Communicate effectively with franchisees and internal team members, ensuring clarity and alignment on digital marketing initiatives.
• Work closely with the channel teams to develop, implement, and maximize local marketing strategies.
• Have a deep understanding of each franchises goals, challenges, and expectations to provide tailored marketing solutions.
• Analyze campaign performance, provide strategic recommendations, and proactively adjust campaigns to enhance effectiveness.
• Lead and participate in Strategy Calls, Performance Reviews, and strategy discussions with franchise owners.
• Monitor franchisee dashboards and key performance metrics daily to ensure marketing efforts are meeting objectives.
• Maintain ongoing knowledge of franchisee performance trends, expectations, and industry best practices.
• Collaborate with Business Development Representatives to assess franchisee capacity and demand, particularly during area-wide events.
• Potential travel (estimated 20%) to support franchisees and marketing initiatives.

What Your Success Will Look Like

• Provide expertise and knowledge to the franchisee on digital marketing.
• Arrange meetings and set clear expectations with both franchisee and digital vendor to understand their requirements.
• Quality control of all work to ensure expectations are being met.
• Oversee communication and performance.
• Report campaign details to the franchisee and all team members.
• Monitor all stages of campaigns to guarantee they run smoothly and effectively.
• Administrative tasks that help keep campaigns well-managed and organized.

Who You Are And What You Bring

• 4-6 years of marketing agency or digital marketing experience
• Bachelors degree required
• Excellent oral and written communication skills
• Ability to communicate highly technical information to a less familiar audience
• First-class organizational skills
• Full awareness of creative processes and techniques, including digital platforms
• A keen eye for detail and an understanding of budget restraints
• Strategic thinker with the ability to see the big picture
• Working knowledge of the digital space including social media, search (PPC, LSAs, and SEO), display, and email platforms
• Willingness to learn new programs

About ServiceMaster Brands

ServiceMaster Brands is a leading franchise provider of needs-based residential and commercial services in the restoration, cleaning, moving, and bioremediation industries. Founded in 1929, the company is home to over 3,200 franchisees across 4,600+ locations serving over 1,000,000 homes and businesses each year. We are committed to integrity and customer service and operate under seven brands across 50 states and nine countries, generating more than $3.5B in system-wide sales: ServiceMaster Restore, ServiceMaster Clean, ServiceMaster BioClean, Merry Maids, TWO MEN AND A TRUCK, TWO MEN AND A JUNK TRUCK, and Indoor Science.

We live by our purpose to Be there when you need us. This extends to our team members, where we are dedicated to our teams growth, well-being, and successevery step of the way. ServiceMaster Brands is headquartered in Atlanta, Georgia.

Roark Capital Group acquired ServiceMaster Brands in October 2020. Roark focuses on investing in the consumer and business services sectors, with a specialization in multi-location and franchised businesses. For more information, please visit www.roarkcapital.com.

EEO Statement: It is the policy of ServiceMaster Brands to recruit, hire, train, and promote persons in all job titles without regard to race, color, national origin, genetic information, religious beliefs, sex, gender identity, sexual orientation, age, marital status, pregnancy, disability, protected veteran status, or any other protected classifications, activities, or conditions as required by federal, state and local laws. If you need an accommodation to apply, contact us at weacknowledge@servicemaster.com.