Hustle Notice Biz
Hustle Notice Biz is hiring: Call Center Customer Service Agent in Los Angeles
Hustle Notice Biz, Los Angeles, CA, US, 90067
Call Center Customer Service Agent
Department: Vibes And Verbs
Employment Type: Full Time
Location: Los Angeles, CA
Compensation: $36,000 - $46,000 / year
Description
Job Description:
As a Call Center Customer Service Agent at Vibes And Verbs, you will play a key role in assisting customers over the phone, ensuring that their inquiries are answered in a timely, professional, and efficient manner. You will be responsible for providing exceptional service, addressing customer concerns, and assisting with product inquiries to ensure customer satisfaction.
Key Responsibilities
Responsibilities:
Skills, Knowledge and Expertise
Qualifications:
Benefits
Benefits:
Department: Vibes And Verbs
Employment Type: Full Time
Location: Los Angeles, CA
Compensation: $36,000 - $46,000 / year
Description
Job Description:
As a Call Center Customer Service Agent at Vibes And Verbs, you will play a key role in assisting customers over the phone, ensuring that their inquiries are answered in a timely, professional, and efficient manner. You will be responsible for providing exceptional service, addressing customer concerns, and assisting with product inquiries to ensure customer satisfaction.
Key Responsibilities
Responsibilities:
- Handle inbound and outbound calls with customers regarding product information, inquiries, and issue resolution
- Maintain a high level of customer satisfaction by resolving complaints or concerns efficiently
- Provide accurate information regarding products, services, and promotions
- Update customer records and data in the system
- Assist in processing orders and returns
- Follow company policies and procedures to ensure quality service
- Collaborate with team members and supervisors to improve customer service strategies
- Meet or exceed performance targets, including call handling time and customer satisfaction ratings
Skills, Knowledge and Expertise
Qualifications:
- High school diploma or equivalent required; associate's or bachelor's degree preferred
- 1+ year of experience in a customer service or call center environment preferred
- Strong verbal communication and interpersonal skills
- Ability to handle challenging customer situations with patience and professionalism
- Excellent problem-solving abilities
- Basic computer skills with the ability to learn new systems quickly
- Bilingual (English/Spanish) is a plus
Benefits
Benefits:
- Competitive salary with opportunities for performance-based raises
- Professional development and growth opportunities within the company
- Health insurance options
- Paid time off and holidays
- 401(k) plan
- A positive, supportive, and inclusive work environment