Hustle Notice Biz
Call Center Customer Service Agent
Hustle Notice Biz, Los Angeles, California, United States, 90001
Call Center Customer Service Agent
As a Call Center Customer Service Agent at Vibes And Verbs, you will play a key role in assisting customers over the phone, ensuring that their inquiries are answered in a timely, professional, and efficient manner. You will be responsible for providing exceptional service, addressing customer concerns, and assisting with product inquiries to ensure customer satisfaction. Key Responsibilities
Responsibilities: Handle inbound and outbound calls with customers regarding product information, inquiries, and issue resolution Maintain a high level of customer satisfaction by resolving complaints or concerns efficiently Provide accurate information regarding products, services, and promotions Update customer records and data in the system Assist in processing orders and returns Follow company policies and procedures to ensure quality service Collaborate with team members and supervisors to improve customer service strategies Meet or exceed performance targets, including call handling time and customer satisfaction ratings Skills, Knowledge and Expertise
Qualifications: High school diploma or equivalent required; associate's or bachelor's degree preferred 1+ year of experience in a customer service or call center environment preferred Strong verbal communication and interpersonal skills Ability to handle challenging customer situations with patience and professionalism Excellent problem-solving abilities Basic computer skills with the ability to learn new systems quickly Bilingual (English/Spanish) is a plus Benefits
Benefits: Competitive salary with opportunities for performance-based raises Professional development and growth opportunities within the company Health insurance options Paid time off and holidays 401(k) plan A positive, supportive, and inclusive work environment We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake. Our Hiring Process: Stage 1: Applied Stage 2: Review Stage 3: Interview Stage 4: Hired Not quite right? Register your interest to be notified of any roles that come along that meet your criteria.
As a Call Center Customer Service Agent at Vibes And Verbs, you will play a key role in assisting customers over the phone, ensuring that their inquiries are answered in a timely, professional, and efficient manner. You will be responsible for providing exceptional service, addressing customer concerns, and assisting with product inquiries to ensure customer satisfaction. Key Responsibilities
Responsibilities: Handle inbound and outbound calls with customers regarding product information, inquiries, and issue resolution Maintain a high level of customer satisfaction by resolving complaints or concerns efficiently Provide accurate information regarding products, services, and promotions Update customer records and data in the system Assist in processing orders and returns Follow company policies and procedures to ensure quality service Collaborate with team members and supervisors to improve customer service strategies Meet or exceed performance targets, including call handling time and customer satisfaction ratings Skills, Knowledge and Expertise
Qualifications: High school diploma or equivalent required; associate's or bachelor's degree preferred 1+ year of experience in a customer service or call center environment preferred Strong verbal communication and interpersonal skills Ability to handle challenging customer situations with patience and professionalism Excellent problem-solving abilities Basic computer skills with the ability to learn new systems quickly Bilingual (English/Spanish) is a plus Benefits
Benefits: Competitive salary with opportunities for performance-based raises Professional development and growth opportunities within the company Health insurance options Paid time off and holidays 401(k) plan A positive, supportive, and inclusive work environment We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake. Our Hiring Process: Stage 1: Applied Stage 2: Review Stage 3: Interview Stage 4: Hired Not quite right? Register your interest to be notified of any roles that come along that meet your criteria.