Hustle Notice Biz is hiring: Call Center Representative in Houston

Call Center Representative

Department: Linked Light Pulse

Employment Type: Full Time

Location: Houston, TX

Compensation: $59,000 - $66,000 / year

Description

Job Description
We are seeking a dedicated and enthusiastic Call Center Representative to join our dynamic team. As a Call Center Representative, you will play a crucial role in providing exceptional customer service and support to our clients. Your primary responsibilities will include handling inbound and outbound calls, addressing customer inquiries, and resolving issues in a timely manner.

Key Responsibilities

Responsibilities

• Handle inbound and outbound calls to assist customers with their inquiries.
• Resolve customer issues and complaints effectively and efficiently.
• Provide accurate information about products and services to customers.
• Maintain detailed records of customer interactions and transactions.
• Follow up with customers to ensure their issues are resolved and satisfaction is achieved.
• Collaborate with team members to improve processes and customer service.

Skills, Knowledge and Expertise

Qualifications

• High school diploma or equivalent; associate or bachelor's degree preferred.
• Proven experience in a call center or customer service role.
• Excellent verbal and written communication skills.
• Ability to handle difficult situations and resolve complaints professionally.
• Proficient in using computer systems and software applications.
• Strong problem-solving skills and attention to detail.

Benefits

Benefits

• Competitive salary.
• Professional growth and career advancement opportunities.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Supportive and collaborative work environment.
• Ongoing training and development programs.