Medical University of South Carolina
Patient Access Team Lead
Medical University of South Carolina, Charleston, South Carolina, United States, 29401
Patient Access Team Lead
Charleston, South Carolina Reporting to the Patient Access Manager, the Patient Access Services Representative - Team Lead reports to the Patient Access Services Supervisor. Under general supervision, the Patient Access Services Representative - Team Lead assists the supervisor with the internal management of the team. This position provides high-level customer service while verifying and preparing all patient accounts for billing to maximize payment for MUSP and MUHA services. This role facilitates timely completion of the front end registration process and works closely with physicians and nurses to provide optimal quality care to patients. The PASR - Team Lead verifies various payment methods available (insurance, self-pay, agency) working with patients to set up payment arrangements to include applying for assistance programs. This position assists in collecting copayments and deductibles and solves basic billing inquiries. Primary Duties and Responsibilities: Obtains/confirms and enters/updates demographic and insurance information for all patients Verifies insurance coverage, screens patient for potential funding sources, and sets expectations for reimbursement of services Collects, posts, and reconciles all payments from patients Performs other position appropriate duties as required in a competent, professional, and courteous manner Physical Requirements: Ability to perform job functions while standing, sitting, and walking Ability to work indoors, from elevated areas, and in confined/cramped spaces Ability to perform repetitive motions with hands/wrists/elbows and shoulders Ability to reach in all directions and possess good finger dexterity Ability to maintain 20/40 vision, corrected, in one eye or with both eyes Ability to perform gross motor functions with frequent fine motor movements Ability to work in a latex safe environment Knowledge, Skills, and Abilities: Excellent customer service skills Ability to receive and express detailed information through oral and written communications Uses proper negotiation techniques to professionally collect money owed Knowledge of insurance plans and benefits Computer literate and able to operate in multiple applications such as Microsoft Office Minimum typing skills of 35-40 wpm Requires eye-hand coordination and manual dexterity Requires the use of office equipment, such as computer terminals, telephone, and copiers Knowledge of medical terminology Able to handle multiple tasks simultaneously Ability to work weekends, Friday, Saturday, and Sunday Requires substantial amount of walking Education Requirements (Essential Requirements): Associate Degree or High School Diploma with 2 years of customer service experience Patient Access Certification (preferred) One (1) year relevant experience in a medical office or hospital preferred Additional Job Description: Bachelor degree and one year relevant work experience in customer service business environment or healthcare (patient registration, admitting, and/or scheduling) required; Experience with Windows, Excel, Access and Intranet/Internet navigation tools as well as system contact required. Experience with, or knowledge of Medical Terminology a plus. The successful candidate must be able to prioritize and coordinate multiple tasks in a busy environment; demonstrate strong verbal, written, and problem solving skills; possess the ability to work in a self-directed manner while interacting with customers, physicians and departmental partners. Familiarity with MUSC Health and its entities required. A high level of customer service skills and the ability to clearly articulate via phone with providers, patients and customers is essential. Typing speed of 25cwpm and computer experience required. Patient Access Certification preferred. Position may require the ability to work weekends and staggered shifts. The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.
Charleston, South Carolina Reporting to the Patient Access Manager, the Patient Access Services Representative - Team Lead reports to the Patient Access Services Supervisor. Under general supervision, the Patient Access Services Representative - Team Lead assists the supervisor with the internal management of the team. This position provides high-level customer service while verifying and preparing all patient accounts for billing to maximize payment for MUSP and MUHA services. This role facilitates timely completion of the front end registration process and works closely with physicians and nurses to provide optimal quality care to patients. The PASR - Team Lead verifies various payment methods available (insurance, self-pay, agency) working with patients to set up payment arrangements to include applying for assistance programs. This position assists in collecting copayments and deductibles and solves basic billing inquiries. Primary Duties and Responsibilities: Obtains/confirms and enters/updates demographic and insurance information for all patients Verifies insurance coverage, screens patient for potential funding sources, and sets expectations for reimbursement of services Collects, posts, and reconciles all payments from patients Performs other position appropriate duties as required in a competent, professional, and courteous manner Physical Requirements: Ability to perform job functions while standing, sitting, and walking Ability to work indoors, from elevated areas, and in confined/cramped spaces Ability to perform repetitive motions with hands/wrists/elbows and shoulders Ability to reach in all directions and possess good finger dexterity Ability to maintain 20/40 vision, corrected, in one eye or with both eyes Ability to perform gross motor functions with frequent fine motor movements Ability to work in a latex safe environment Knowledge, Skills, and Abilities: Excellent customer service skills Ability to receive and express detailed information through oral and written communications Uses proper negotiation techniques to professionally collect money owed Knowledge of insurance plans and benefits Computer literate and able to operate in multiple applications such as Microsoft Office Minimum typing skills of 35-40 wpm Requires eye-hand coordination and manual dexterity Requires the use of office equipment, such as computer terminals, telephone, and copiers Knowledge of medical terminology Able to handle multiple tasks simultaneously Ability to work weekends, Friday, Saturday, and Sunday Requires substantial amount of walking Education Requirements (Essential Requirements): Associate Degree or High School Diploma with 2 years of customer service experience Patient Access Certification (preferred) One (1) year relevant experience in a medical office or hospital preferred Additional Job Description: Bachelor degree and one year relevant work experience in customer service business environment or healthcare (patient registration, admitting, and/or scheduling) required; Experience with Windows, Excel, Access and Intranet/Internet navigation tools as well as system contact required. Experience with, or knowledge of Medical Terminology a plus. The successful candidate must be able to prioritize and coordinate multiple tasks in a busy environment; demonstrate strong verbal, written, and problem solving skills; possess the ability to work in a self-directed manner while interacting with customers, physicians and departmental partners. Familiarity with MUSC Health and its entities required. A high level of customer service skills and the ability to clearly articulate via phone with providers, patients and customers is essential. Typing speed of 25cwpm and computer experience required. Patient Access Certification preferred. Position may require the ability to work weekends and staggered shifts. The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.