HealthCare Support
HealthCare Support is actively seeking a Remote Customer Care Rep to fill an opening for a Remote opportunity but must Report onsite for Orientation on 10/31 & will be fully Remote starting on 11/3 for training and duration of assignment. Orientation is at 1003 Bishop St., Suite #704, Honolulu, HI 96813.
Daily Responsibilities for Remote Customer Care Rep: Will take inbound calls and provide customer service support for prescription benefit questions (coverage determination, placing orders for prescriptions, check pharmacies in system). They will be speaking with people who are 18-65+ in age. Must have empathy/ be able to calm members, must be able to multi-task and working with dual monitors, computer proficiency
Required Qualifications for Remote Customer Care Rep: 1 year experience interacting with customers (i.e. call center, retail, customer service environment, hospitality industry, military experience) Computer proficiency in Windows-based applications - will use dual monitors and many systems -Match the pace of the caller Multi-task in regards to computer proficiency (toggling through multiple programs, toggling between 2 screens, being able to talk/read, interpret benefits, problem solving, calm demeanor) Must have empathy / good soft skills High School Diploma or equivalent experience Preferred Qualifications for Remote Customer Care Rep: Associates degree or equivalent experience Ability to problem solve in a positive, productive manner Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life Reliability and compliance with scheduling standards Ability to exhibit patience and empathy and express assurance and confidence Strong customer service skills, including courteous telephone etiquette and professionalism Strong oral, interpersonal and communication skills 6+ months of healthcare experience
Benefits for Remote Customer Care Rep: • Immediate enrollment in Health Insurance • Dental Insurance • Life Insurance • Employee Assistance Program (EAP) • Access to Investment Accounts • Career and educational tools within our Ingenovis ACT (Advocacy) Program
Pay Details: $18.72 /Hour
Interested in being considered?
If you are interested in applying to this position, please click Apply Now for immediate consideration. For additional consideration, please email a copy of your resume to Bianca.Rivera@healthcaresupport.com with your phone number, the job title and location, and our recruiters will reach out. Healthcare Support Staffing, LLC. is an equal employment opportunity employer and will consider all qualified applicants without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other characteristic protected by applicable local, state, or federal law.
Daily Responsibilities for Remote Customer Care Rep: Will take inbound calls and provide customer service support for prescription benefit questions (coverage determination, placing orders for prescriptions, check pharmacies in system). They will be speaking with people who are 18-65+ in age. Must have empathy/ be able to calm members, must be able to multi-task and working with dual monitors, computer proficiency
Required Qualifications for Remote Customer Care Rep: 1 year experience interacting with customers (i.e. call center, retail, customer service environment, hospitality industry, military experience) Computer proficiency in Windows-based applications - will use dual monitors and many systems -Match the pace of the caller Multi-task in regards to computer proficiency (toggling through multiple programs, toggling between 2 screens, being able to talk/read, interpret benefits, problem solving, calm demeanor) Must have empathy / good soft skills High School Diploma or equivalent experience Preferred Qualifications for Remote Customer Care Rep: Associates degree or equivalent experience Ability to problem solve in a positive, productive manner Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life Reliability and compliance with scheduling standards Ability to exhibit patience and empathy and express assurance and confidence Strong customer service skills, including courteous telephone etiquette and professionalism Strong oral, interpersonal and communication skills 6+ months of healthcare experience
Benefits for Remote Customer Care Rep: • Immediate enrollment in Health Insurance • Dental Insurance • Life Insurance • Employee Assistance Program (EAP) • Access to Investment Accounts • Career and educational tools within our Ingenovis ACT (Advocacy) Program
Pay Details: $18.72 /Hour
Interested in being considered?
If you are interested in applying to this position, please click Apply Now for immediate consideration. For additional consideration, please email a copy of your resume to Bianca.Rivera@healthcaresupport.com with your phone number, the job title and location, and our recruiters will reach out. Healthcare Support Staffing, LLC. is an equal employment opportunity employer and will consider all qualified applicants without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other characteristic protected by applicable local, state, or federal law.