LanceSoft
Job Description:
Job Title : Member Service Representative
Estimated Length of Assignment: 05+ Months with Possible Extension
The dates provided are only an estimate and not a guarantee
Est. Pay Range: - $16.00/Hour to $19.00/Hour on W2 (USD)
Location: Remote Hawaii
Work Type - All schedules will be M-F, training will be M-F 8-4:30am local time
Description HYBRID = Report onsite for Orientation on 10/31 & will be fully Remote starting on 11/3 for training and duration of assignment.
ORIENTATION REPORT TO ADDRESS = 1003 Bishop St., Suite #704, Honolulu, HI 96813 ORIENTATION PLAN: • This will likely be ½ day, where we will go over orientation, issue equipment, and test all system access. Once complete, we will send the new hires home. • Once home, we will have new hires set up their computers (track time) and join a teams meeting once they are set up so that we can confirm everything will be good to go for Monday training. Once confirmed, the new hire will log off. We will track all computer set up time and include in hours for 10/31/25.
*QUESTIONNAIRE* -List city/state at top of resume. -List shift preferences at top of resume.
*Safety Sensitive*
Must Have Skills: -Match the pace of the caller -Empathy -Multi-task in regards to computer proficiency (toggling through multiple programs, toggling between 2 screens, being able to talk/read, interpret benefits, problem solving, calm demeanor)
Timeline to fill: -Class Start Date: 10/31 (Friday start date for Orientation. Training starts on Monday, 11/03) -Last date to clear: 10/24 -Offer acceptance: 10/3
*Will look to convert top contingents to FTE*
IV/Offer Process: Hybrid approach. Managers will review the resumes and decide on: -Moving directly to offer -Need to interview. *Any IV's requested will be via Teams on-camera (approx. 30 mins)* -No offer/rejection Schedule: All schedules will be M-F, training will be M-F 8-4:30am local time, post training contingents will transition to M-F with hours that they agree upon with the business. Bring your heart to work at CVS Health! Our Caremark Member Operations division of CVS Health's Pharmacy Benefit Manager business is onboarding Customer Care Representatives (CCRs) in your area! Are you interested and live within 75 miles / state of our Honolulu, HI site located at Site: 1003 Bishop St., Suite #704. If so, consider this opportunity at CVS Health, a Fortune 5 company. We are currently onboarding Customer Care support teams for the Pharmacy Benefit Manager (PBM) division of CVS Health. In this role, you will be assisting members with their pharmacy benefit plans via incoming phone calls. You will take inbound calls and answer questions regarding prescription insurance, medication coverage and mail order prescriptions so that our members better understand their coverage and options. You will have the opportunity to service a variety of clients and call types as our business is every changing and evolving. Through your skills and knowledge, you will offer the solutions needed to help simplify their health care experience. You will have the opportunity to learn more about health care, while expanding your own experiences, and opening doors to additional opportunities within CVS! We offer Work from Home flexibility if you meet the criteria. Work from Home criteria includes but is not limited to maintaining your own internet with approved speed requirements, secure workspace free from distractions, and successful completion of the training program. Adherence to HIP nd governmental compliance are required in this role. We have a comprehensive training program to ensure your success on the team. This includes an onsite orientation and virtual training of a minimum of 6 weeks. Training is created to allow you to experience hands on learning while also interacting with trainers, self-paced modules, and leadership engagement from day 1! Training location can vary by individual experience with onsite and WFH opportunities. Schedule options are designed to create a flexible work schedule for those balancing priorities in and outside of work. We are currently offering full time schedules with an opportunity to do a split shift if interested. Required Qualifications: 1 year experience interacting with customers (i.e. call center, retail, customer service environment, hospitality industry, military experience) Computer proficiency in Windows-based applications
Preferred Qualifications: Associates degree or equivalent experience Ability to problem solve in a positive, productive manner Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life Reliability and compliance with scheduling standards Ability to exhibit patience and empathy and express assurance and confidence Strong customer service skills, including courteous telephone etiquette and professionalism Strong oral, interpersonal and communication skills 6+ months of healthcare experience
Education: High School Diploma or equivalent experience
Benefits: At LanceSoft, full time regular employees who work a minimum of 30 hours a week or more are entitled to the following benefits: • Four options of medical Insurance • Dental and Vision Insurance • 401k Contributions • Critical Illness Insurance • Voluntary Permanent Life Insurance • ccident Insurance • Other Employee Perks
If you believe you're qualified for this position and are currently in the job market or interested in making a change, please give me a call as soon as possible at 703-889-6809.
Description HYBRID = Report onsite for Orientation on 10/31 & will be fully Remote starting on 11/3 for training and duration of assignment.
ORIENTATION REPORT TO ADDRESS = 1003 Bishop St., Suite #704, Honolulu, HI 96813 ORIENTATION PLAN: • This will likely be ½ day, where we will go over orientation, issue equipment, and test all system access. Once complete, we will send the new hires home. • Once home, we will have new hires set up their computers (track time) and join a teams meeting once they are set up so that we can confirm everything will be good to go for Monday training. Once confirmed, the new hire will log off. We will track all computer set up time and include in hours for 10/31/25.
*QUESTIONNAIRE* -List city/state at top of resume. -List shift preferences at top of resume.
*Safety Sensitive*
Must Have Skills: -Match the pace of the caller -Empathy -Multi-task in regards to computer proficiency (toggling through multiple programs, toggling between 2 screens, being able to talk/read, interpret benefits, problem solving, calm demeanor)
Timeline to fill: -Class Start Date: 10/31 (Friday start date for Orientation. Training starts on Monday, 11/03) -Last date to clear: 10/24 -Offer acceptance: 10/3
*Will look to convert top contingents to FTE*
IV/Offer Process: Hybrid approach. Managers will review the resumes and decide on: -Moving directly to offer -Need to interview. *Any IV's requested will be via Teams on-camera (approx. 30 mins)* -No offer/rejection Schedule: All schedules will be M-F, training will be M-F 8-4:30am local time, post training contingents will transition to M-F with hours that they agree upon with the business. Bring your heart to work at CVS Health! Our Caremark Member Operations division of CVS Health's Pharmacy Benefit Manager business is onboarding Customer Care Representatives (CCRs) in your area! Are you interested and live within 75 miles / state of our Honolulu, HI site located at Site: 1003 Bishop St., Suite #704. If so, consider this opportunity at CVS Health, a Fortune 5 company. We are currently onboarding Customer Care support teams for the Pharmacy Benefit Manager (PBM) division of CVS Health. In this role, you will be assisting members with their pharmacy benefit plans via incoming phone calls. You will take inbound calls and answer questions regarding prescription insurance, medication coverage and mail order prescriptions so that our members better understand their coverage and options. You will have the opportunity to service a variety of clients and call types as our business is every changing and evolving. Through your skills and knowledge, you will offer the solutions needed to help simplify their health care experience. You will have the opportunity to learn more about health care, while expanding your own experiences, and opening doors to additional opportunities within CVS! We offer Work from Home flexibility if you meet the criteria. Work from Home criteria includes but is not limited to maintaining your own internet with approved speed requirements, secure workspace free from distractions, and successful completion of the training program. Adherence to HIP nd governmental compliance are required in this role. We have a comprehensive training program to ensure your success on the team. This includes an onsite orientation and virtual training of a minimum of 6 weeks. Training is created to allow you to experience hands on learning while also interacting with trainers, self-paced modules, and leadership engagement from day 1! Training location can vary by individual experience with onsite and WFH opportunities. Schedule options are designed to create a flexible work schedule for those balancing priorities in and outside of work. We are currently offering full time schedules with an opportunity to do a split shift if interested. Required Qualifications: 1 year experience interacting with customers (i.e. call center, retail, customer service environment, hospitality industry, military experience) Computer proficiency in Windows-based applications
Preferred Qualifications: Associates degree or equivalent experience Ability to problem solve in a positive, productive manner Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life Reliability and compliance with scheduling standards Ability to exhibit patience and empathy and express assurance and confidence Strong customer service skills, including courteous telephone etiquette and professionalism Strong oral, interpersonal and communication skills 6+ months of healthcare experience
Education: High School Diploma or equivalent experience
Benefits: At LanceSoft, full time regular employees who work a minimum of 30 hours a week or more are entitled to the following benefits: • Four options of medical Insurance • Dental and Vision Insurance • 401k Contributions • Critical Illness Insurance • Voluntary Permanent Life Insurance • ccident Insurance • Other Employee Perks
If you believe you're qualified for this position and are currently in the job market or interested in making a change, please give me a call as soon as possible at 703-889-6809.