Seattle Art Museum
Donor Services Representative - Data Entry & Fulfillment (Temporary)
Seattle Art Museum, Seattle, Washington, United States, 98101
Donor Services Representative - Data Entry & Fulfillment (Temporary)
The Donor Services Representative - Data Entry & Fulfillment (Temporary) supports the Donor Services team during SAM's Gift Membership Campaign. This role ensures timely and accurate entry of donor and member information in SAM's CRM system (Tessitura) and provides exemplary customer service when resolving donor and member issues. You'll play a key role by: Entering and maintaining accurate donor and member records, including merging duplicates, correcting data, and updating constituent information. Pulling daily and ad-hoc membership sales reports. Compiling, organizing, and verifying membership sales paperwork. Contacting donors and members to resolve application or payment issues with professionalism and care. Collaborating with SAM's customer service center, Visitor Experience, and development staff to resolve donor/membership issues. Assisting with printing, assembling, and mailing membership fulfillment materials and donor acknowledgements. Supporting other Donor Services tasks as needed. FLSA Status: Non-Exempt (Temporary) Reports To: Membership & SAM Fund Coordinator Compensation: $22.07
$22.95 per hour, 20 hours per week Work Schedule
This is a temporary, in-person role based at SAM Downtown. The position is typically scheduled to work 20 hours per week, MondayFriday during business hours. Additional hours may occasionally be required based on departmental needs. Benefits
Accrue sick leave at a rate of 0.0385 per hour worked. Access SAM's onsite fitness facility. Receive free museum admission. About SAM
Seattle Art Museum's vision is to be the museum for all of Seattlea bold, dynamic hub of creativity, belonging, and cultural leadership, shaping the future of art and community. We aim to create a welcoming community where people find inspiration and discover our common humanity through exceptional art and engaging programs. As the leading visual arts institution in the Pacific Northwest, SAM shares its global connections, powerful exhibitions, and dynamic programs to engage, educate, and inspire. SAM is a vibrant, three-site organization that is supported by 365 employees, 10 executive leaders, and more than 200 volunteers. We Are Looking For
A detail-oriented, organized professional who enjoys database management and customer service. You'll bring: High school diploma or equivalent. At least 1 year of data entry and customer service experience. Close attention to detail with both alpha and numeric data. Ability to maintain confidentiality of sensitive information. Professional verbal and written communication skills with ability to tailor messaging for different audiences. Strong organizational and time management skills with the ability to meet deadlines. Ability to work independently and as part of a team. Proficiency in Microsoft Office Suite, Zoom, Asana, Slack, and internet-based research. Ability to learn Tessitura (SAM's CRM system). Ability to pass and maintain a security background check. Preferred Qualifications: Experience in the nonprofit sector, preferably arts & culture. Experience working in Tessitura or other CRM/database systems. Proficiency in Tessitura v16. Work Conditions
Exposure: Primarily indoors in a climate-controlled environment with moderate background noise. Stationary Work: About 80% of time is spent at a desk; 20% moving within work areas. May require extended standing during projects. Communication: Clear and effective verbal/written communication in English with colleagues, donors, and the public is required. Office Work: Regular use of computers, phones, and office equipment required. Accommodation
If you need assistance applying for a role due to a disability or additional need, please let us know at hr@seattleartmuseum.org. The Seattle Art Museum will consider reasonable accommodations for all employees with disabilities to perform the essential functions/duties of this position. If you need an accommodation during the application or interview process, please contact hr@seattleartmuseum.org.
The Donor Services Representative - Data Entry & Fulfillment (Temporary) supports the Donor Services team during SAM's Gift Membership Campaign. This role ensures timely and accurate entry of donor and member information in SAM's CRM system (Tessitura) and provides exemplary customer service when resolving donor and member issues. You'll play a key role by: Entering and maintaining accurate donor and member records, including merging duplicates, correcting data, and updating constituent information. Pulling daily and ad-hoc membership sales reports. Compiling, organizing, and verifying membership sales paperwork. Contacting donors and members to resolve application or payment issues with professionalism and care. Collaborating with SAM's customer service center, Visitor Experience, and development staff to resolve donor/membership issues. Assisting with printing, assembling, and mailing membership fulfillment materials and donor acknowledgements. Supporting other Donor Services tasks as needed. FLSA Status: Non-Exempt (Temporary) Reports To: Membership & SAM Fund Coordinator Compensation: $22.07
$22.95 per hour, 20 hours per week Work Schedule
This is a temporary, in-person role based at SAM Downtown. The position is typically scheduled to work 20 hours per week, MondayFriday during business hours. Additional hours may occasionally be required based on departmental needs. Benefits
Accrue sick leave at a rate of 0.0385 per hour worked. Access SAM's onsite fitness facility. Receive free museum admission. About SAM
Seattle Art Museum's vision is to be the museum for all of Seattlea bold, dynamic hub of creativity, belonging, and cultural leadership, shaping the future of art and community. We aim to create a welcoming community where people find inspiration and discover our common humanity through exceptional art and engaging programs. As the leading visual arts institution in the Pacific Northwest, SAM shares its global connections, powerful exhibitions, and dynamic programs to engage, educate, and inspire. SAM is a vibrant, three-site organization that is supported by 365 employees, 10 executive leaders, and more than 200 volunteers. We Are Looking For
A detail-oriented, organized professional who enjoys database management and customer service. You'll bring: High school diploma or equivalent. At least 1 year of data entry and customer service experience. Close attention to detail with both alpha and numeric data. Ability to maintain confidentiality of sensitive information. Professional verbal and written communication skills with ability to tailor messaging for different audiences. Strong organizational and time management skills with the ability to meet deadlines. Ability to work independently and as part of a team. Proficiency in Microsoft Office Suite, Zoom, Asana, Slack, and internet-based research. Ability to learn Tessitura (SAM's CRM system). Ability to pass and maintain a security background check. Preferred Qualifications: Experience in the nonprofit sector, preferably arts & culture. Experience working in Tessitura or other CRM/database systems. Proficiency in Tessitura v16. Work Conditions
Exposure: Primarily indoors in a climate-controlled environment with moderate background noise. Stationary Work: About 80% of time is spent at a desk; 20% moving within work areas. May require extended standing during projects. Communication: Clear and effective verbal/written communication in English with colleagues, donors, and the public is required. Office Work: Regular use of computers, phones, and office equipment required. Accommodation
If you need assistance applying for a role due to a disability or additional need, please let us know at hr@seattleartmuseum.org. The Seattle Art Museum will consider reasonable accommodations for all employees with disabilities to perform the essential functions/duties of this position. If you need an accommodation during the application or interview process, please contact hr@seattleartmuseum.org.