FirstHealth Physician Group
Outpatient Rehabilitation Patient Services Coordinator
FirstHealth Physician Group, Pinehurst, North Carolina, United States, 28374
Patient Services Coordinator
FirstHealth of the Carolinas is a nationally recognized health care system in central North Carolina with headquarters in Pinehurst, N.C. FirstHealth of the Carolinas has been nationally recognized as a top 150 place to work in health care by Becker's Healthcare for two consecutive years. We are looking for a dedicated Patient Services Coordinator to join our team at Sanford Outpatient Rehab Clinic. This position entails providing front desk duties including managing phone calls, scheduling patients, patient check-in/out, assisting with referral management, and the insurance verification process for Physical and Occupational Therapy Services. Applicants should be able to greet patients in a friendly and professional manner, demonstrate the ability to multi-task and prioritize job duties. Organizational skills as well as comfort with technology is imperative. Experience in a busy outpatient healthcare office setting is preferred. Hours are floated between Aviemore and Moore Rehab location (both on the Moore Regional Hospital campus in Pinehurst). Responsibilities
Patient Interaction:
Warmly greeting patients and providing assistance throughout their visit. Communication Management:
Efficiently handling incoming phone calls with professionalism and care. Patient Processing:
Managing patient check-in/out and registration processes smoothly. Insurance Verification:
Verifying patient insurance details and overseeing collections. Health Information Management:
Ensuring the secure handling and management of protected health information. Authorization Assistance:
Assisting with service authorizations and educating patients on their therapy coverage. Electronic Medical Records:
Managing patient information through MyChart, our electronic medical record system. Qualifications
Education:
High school diploma or equivalent required; college-level coursework or experience in a healthcare office is preferred. Customer Service:
Exceptional customer service skills with a friendly and professional demeanor. Technical Skills:
Proficiency in computer use, with preferred experience in healthcare electronic medical record systems. Flexibility:
Ability to adapt to schedule changes as needed, including occasional Saturday coverage.
FirstHealth of the Carolinas is a nationally recognized health care system in central North Carolina with headquarters in Pinehurst, N.C. FirstHealth of the Carolinas has been nationally recognized as a top 150 place to work in health care by Becker's Healthcare for two consecutive years. We are looking for a dedicated Patient Services Coordinator to join our team at Sanford Outpatient Rehab Clinic. This position entails providing front desk duties including managing phone calls, scheduling patients, patient check-in/out, assisting with referral management, and the insurance verification process for Physical and Occupational Therapy Services. Applicants should be able to greet patients in a friendly and professional manner, demonstrate the ability to multi-task and prioritize job duties. Organizational skills as well as comfort with technology is imperative. Experience in a busy outpatient healthcare office setting is preferred. Hours are floated between Aviemore and Moore Rehab location (both on the Moore Regional Hospital campus in Pinehurst). Responsibilities
Patient Interaction:
Warmly greeting patients and providing assistance throughout their visit. Communication Management:
Efficiently handling incoming phone calls with professionalism and care. Patient Processing:
Managing patient check-in/out and registration processes smoothly. Insurance Verification:
Verifying patient insurance details and overseeing collections. Health Information Management:
Ensuring the secure handling and management of protected health information. Authorization Assistance:
Assisting with service authorizations and educating patients on their therapy coverage. Electronic Medical Records:
Managing patient information through MyChart, our electronic medical record system. Qualifications
Education:
High school diploma or equivalent required; college-level coursework or experience in a healthcare office is preferred. Customer Service:
Exceptional customer service skills with a friendly and professional demeanor. Technical Skills:
Proficiency in computer use, with preferred experience in healthcare electronic medical record systems. Flexibility:
Ability to adapt to schedule changes as needed, including occasional Saturday coverage.