Veterans Staffing
Dispatcher, 4th Shift
Summit Utilities is a growing natural gas utility company providing safe, reliable and clean burning natural gas service to homes and businesses in Arkansas, Colorado, Maine, Missouri and Oklahoma. Being part of the Summit team means embracing excellence and innovation, committing to safety each and every day, and doing all that we can to serve each other, our customers and the communities where we live. We aim to bring warmth and energy to everything we do. We have an exciting opportunity for a Dispatcher, 4th Shift in Fort Smith, AR. Position Summary
The Dispatcher monitors, dispatches, and load balances work orders to field personnel to utilize field resources safely and efficiently. Monitors and responds to requests for information. Provides communication between customer service representatives and field personnel. Hours: Monday 4:00 P.M. - 12:00 Midnight Thursday 12:00 Midnight - 8:00 A.M. Friday 12:00 Midnight - 8:00 A.M. Saturday 8:00 A.M. - 4:00 P.M. Sunday 4:00 P.M. - 12:00 Midnight This is a 24-hour office-overtime will be offered frequently in order to keep all shifts adequately covered. Bargaining Unit position that includes a seniority system. Primary Duties And Responsibilities
- Answers the phone and performs call-ahead request for field technicians - Receives and dispatches emergency calls, emergency locates and customer complaints while ensuring that company procedures are followed. - Dispatches orders via Mobile Data. - Coordinates daily operational requirements between local supervision and service technician - Routes work to service technicians. - Monitors orders and reroutes as needed. - Prioritizes work orders. - Documents work orders. - Resolves scheduling issues between the companys Call Center, customers, and supervision to achieve optimum results - Monitors daily reconciliation of all priority calls. Education And Work Experience
- High school diploma or General Equivalency Diploma - 2+ years of customer service or clerical experience using computerized systems - Desired skills, one year experience with SAP or a mobile data dispatching system and at least one year experience in/or supporting gas distribution operations or at least one year of equivalent dispatching experience. Knowledge, Skills, Abilities
Excellent verbal and written communication skills Computer skills to include MS Office Ability to multi-task in a fast-paced environment Basic mathematical skills Ability to reason logically and methodically A calm and compass Equal employment opportunity, including veterans and individuals with disabilities.
Summit Utilities is a growing natural gas utility company providing safe, reliable and clean burning natural gas service to homes and businesses in Arkansas, Colorado, Maine, Missouri and Oklahoma. Being part of the Summit team means embracing excellence and innovation, committing to safety each and every day, and doing all that we can to serve each other, our customers and the communities where we live. We aim to bring warmth and energy to everything we do. We have an exciting opportunity for a Dispatcher, 4th Shift in Fort Smith, AR. Position Summary
The Dispatcher monitors, dispatches, and load balances work orders to field personnel to utilize field resources safely and efficiently. Monitors and responds to requests for information. Provides communication between customer service representatives and field personnel. Hours: Monday 4:00 P.M. - 12:00 Midnight Thursday 12:00 Midnight - 8:00 A.M. Friday 12:00 Midnight - 8:00 A.M. Saturday 8:00 A.M. - 4:00 P.M. Sunday 4:00 P.M. - 12:00 Midnight This is a 24-hour office-overtime will be offered frequently in order to keep all shifts adequately covered. Bargaining Unit position that includes a seniority system. Primary Duties And Responsibilities
- Answers the phone and performs call-ahead request for field technicians - Receives and dispatches emergency calls, emergency locates and customer complaints while ensuring that company procedures are followed. - Dispatches orders via Mobile Data. - Coordinates daily operational requirements between local supervision and service technician - Routes work to service technicians. - Monitors orders and reroutes as needed. - Prioritizes work orders. - Documents work orders. - Resolves scheduling issues between the companys Call Center, customers, and supervision to achieve optimum results - Monitors daily reconciliation of all priority calls. Education And Work Experience
- High school diploma or General Equivalency Diploma - 2+ years of customer service or clerical experience using computerized systems - Desired skills, one year experience with SAP or a mobile data dispatching system and at least one year experience in/or supporting gas distribution operations or at least one year of equivalent dispatching experience. Knowledge, Skills, Abilities
Excellent verbal and written communication skills Computer skills to include MS Office Ability to multi-task in a fast-paced environment Basic mathematical skills Ability to reason logically and methodically A calm and compass Equal employment opportunity, including veterans and individuals with disabilities.