Hustle Notice Biz
Customer Service Assistant
Hustle Notice Biz, Washington, District Of Columbia, United States, 20599
Customer Service Assistant
Location: Washington, DC Job Type: Full-time About Us: We are seeking a dedicated and enthusiastic Customer Service Assistant to join our dynamic team. As a Customer Service Assistant, you will play a vital role in ensuring customer satisfaction and maintaining the company's positive reputation. You will be the first point of contact for our clients and will be responsible for handling inquiries, resolving issues, and providing accurate information regarding our products and services. Key Responsibilities
Answer customer inquiries via phone, email, and chat in a timely and professional manner. Resolve customer complaints effectively and efficiently to ensure customer satisfaction. Maintain accurate records of customer interactions and transactions. Provide information about products and services to customers as needed. Assist in processing orders, returns, and exchanges in accordance with company policies. Collaborate with team members to improve processes and customer service strategies. Skills, Knowledge and Expertise
High school diploma or equivalent; higher education preferred. Proven experience in customer service or a related field. Excellent verbal and written communication skills. Strong problem-solving skills and ability to handle difficult situations with tact. Ability to work in a fast-paced environment while maintaining attention to detail. Proficient in using computers and customer service software. Benefits
Competitive salary Health, dental, and vision insurance Paid time off and holidays Opportunities for professional development and advancement About Swipe Say Easy
We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.
Location: Washington, DC Job Type: Full-time About Us: We are seeking a dedicated and enthusiastic Customer Service Assistant to join our dynamic team. As a Customer Service Assistant, you will play a vital role in ensuring customer satisfaction and maintaining the company's positive reputation. You will be the first point of contact for our clients and will be responsible for handling inquiries, resolving issues, and providing accurate information regarding our products and services. Key Responsibilities
Answer customer inquiries via phone, email, and chat in a timely and professional manner. Resolve customer complaints effectively and efficiently to ensure customer satisfaction. Maintain accurate records of customer interactions and transactions. Provide information about products and services to customers as needed. Assist in processing orders, returns, and exchanges in accordance with company policies. Collaborate with team members to improve processes and customer service strategies. Skills, Knowledge and Expertise
High school diploma or equivalent; higher education preferred. Proven experience in customer service or a related field. Excellent verbal and written communication skills. Strong problem-solving skills and ability to handle difficult situations with tact. Ability to work in a fast-paced environment while maintaining attention to detail. Proficient in using computers and customer service software. Benefits
Competitive salary Health, dental, and vision insurance Paid time off and holidays Opportunities for professional development and advancement About Swipe Say Easy
We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.