City of Topeka
Customer Service Representative I - Utilities
City of Topeka, Topeka, Kansas, United States, 66604
Customer Service Representative
The City of Topeka's Utilities department is seeking a customer-focused individual to join our dynamic team. Members of our team serve as a first point of contact for customers and contractors and are responsible for providing excellent service and support for Utility accounts. What you'll do: Answer incoming phone calls and take appropriate action as required. Process customer service requests, bill payments, transfer services, and customer updates. Investigate high water bill complaints and resolve, schedule inspections, and follow-up as needed. Assist with data entry and maintaining office records and correspondence. The ideal candidate: Is passionate about providing excellent customer service. Has excellent communication skills with the ability to work in a fast-paced, high-volume environment. Has the ability to problem-solve and multi-task. Is proficient in the use of standard office software. Has prior call center and/or data entry experience. Hours of operation are M-F 7:30 a.m. - 5:30 p.m. Work schedule will be dependent on seniority within those hours. Minimum qualifications: High school diploma or equivalent. One year of clerical experience is required with one year of customer service experience preferred. Entry rate of pay:
$16.62 - $17.37 per hour, depending on qualifications The City of Topeka offers a comprehensive benefits package, including: Medical, Dental, Prescription and Vision Insurance Paid Life/Long Term Disability Insurance Generous Paid Vacation & Holidays KPERS 401(a) Retirement Plan (457) Deferred Comp Savings Plan Short-Term Disability Insurance Free Onsite Health & Wellness Clinic Free in-house Wellness Center and a full-service fitness facility Employee Assistance Program The City of Topeka is an Equal Opportunity Employer.
The City of Topeka's Utilities department is seeking a customer-focused individual to join our dynamic team. Members of our team serve as a first point of contact for customers and contractors and are responsible for providing excellent service and support for Utility accounts. What you'll do: Answer incoming phone calls and take appropriate action as required. Process customer service requests, bill payments, transfer services, and customer updates. Investigate high water bill complaints and resolve, schedule inspections, and follow-up as needed. Assist with data entry and maintaining office records and correspondence. The ideal candidate: Is passionate about providing excellent customer service. Has excellent communication skills with the ability to work in a fast-paced, high-volume environment. Has the ability to problem-solve and multi-task. Is proficient in the use of standard office software. Has prior call center and/or data entry experience. Hours of operation are M-F 7:30 a.m. - 5:30 p.m. Work schedule will be dependent on seniority within those hours. Minimum qualifications: High school diploma or equivalent. One year of clerical experience is required with one year of customer service experience preferred. Entry rate of pay:
$16.62 - $17.37 per hour, depending on qualifications The City of Topeka offers a comprehensive benefits package, including: Medical, Dental, Prescription and Vision Insurance Paid Life/Long Term Disability Insurance Generous Paid Vacation & Holidays KPERS 401(a) Retirement Plan (457) Deferred Comp Savings Plan Short-Term Disability Insurance Free Onsite Health & Wellness Clinic Free in-house Wellness Center and a full-service fitness facility Employee Assistance Program The City of Topeka is an Equal Opportunity Employer.