Crescens is hiring: UX Designer in New York

Role: UX Designer
Location: New York, NY 10004(Hybrid)
Duration: 12+ Month
Type: Contract

Job Description:

• Cover Letter: A (brief) cover letter or paragraph from the candidate would be very helpful. It should express strong interest and a passion for creative design work. The candidate's experience and portfolio should clearly demonstrate this enthusiasm and capability.
• Experience Level: Candidates should have 4-5 years of experience. This is a mid-level individual contributor role with senior-level scope and responsibility, though it does not involve managing others.
• Portfolio: A well-organized, easy-to-navigate design portfolio must be submitted. Candidates without a portfolio -or- whose portfolios appear cluttered or dated will not be considered.
• Portfolio Link: Candidates' resumes must include a direct link to the their portfolio.
• Relevant Work: Ideal candidates will have experience in designing customer-facing solutions, particularly in B2B contexts.
• Disqualifying Work: Please do not send technical architect or game developer resumes-we are not looking for architectural portfolios or candidates with internal-facing work experience, nor with a structural or technical focus.
• Bonus Experience: Experience in geospatial or mapping design work is a strong plus. Transit-related design experience is also helpful but not required.
• We appreciate your attention to these details and look forward to seeing strong, well-aligned submissions

Job Summary:
UX/graphic designer for all our digital endpoints: web, Helium (MTA app), Train Time, screens.

Values:

• Independence and bias towards action
• Able to find scrappy solutions while keeping an eye to the future.
• Thoughtful collaboration
• Cross-functional leadership to embed user-centred design culture, and build UX strategy for MTA mobile applications & digital products.
• Attention to detail
• Ability to work effectively with complexity.
• Enthusiasm and curiosity
• About our transit system.

Responsibilities:

• Lead the end-to-end design process, from ideation through iteration to launch.
• Develop and maintain design systems and style guides to ensure consistency across digital platforms (including all signage for NYCT/LIRR/MNR).
• Partner with UXR to understand rider needs, behaviors, and pain points; maintain a user feedback loop to continuously improve the experience.
• Establish and document UX processes and best practices.
• Collaborate closely with product managers, engineers, and other stakeholders to ensure alignment on user needs and business goals.

Experience and Education:

• 8+ years of experience in UX design, with a focus on mobile applications.
• Proven experience leading UX for complex digital products.
• Excellent visual design skills & experience with design systems.
• Experience in the transportation industry or related fields; experience with accessibility guidelines.