Call Center Specialist Job at Nevada Staffing in Sparks

Call Center Specialist

The Call Center Specialist is responsible for answering incoming calls and scheduling patient appointments. This includes patient registration, insurance eligibility, appointment verification, rescheduling, and the intake of other general telephone inquiries. The position also requires supporting the Call Center/practice by providing effective customer service to patients and medical offices.

Minimum/Preferred Requirements:

• Job requires being careful about detail and thorough in completing work tasks
• Exceptional telephone manner
• Excellent interpersonal and communication skills
• Knowledge of medical terminology and electronic patient management systems
• Knowledge of administrative and clerical procedures and systems, and other office procedures and terminology
• Knowledge of electronic equipment, computer hardware and software, including applications
• Ability to apply knowledge of office procedures and carry out tasks accordingly
• Ability to use CPM/EMR system effectively
• Ability to type 35 wpm with 90% accuracy
• Be a self-starter with attention to detail
• Must be flexible, organized, and function well under pressure
• Knowledge of principles and processes for providing customer and personal services
• Bi-lingual English/Spanish is a plus
• High School diploma or GED required
• Medical Office experience is a plus