Call Center Representative Job at Hustle Notice Biz in Minneapolis

Call Center Representative

Department: Iris Comm Lab

Employment Type: Full Time

Location: Minneapolis, MN

Compensation: $950 - $1,150 / week

Description

Iris Comm Lab is dedicated to delivering impactful communication solutions that bridge technology and human interaction. Our commitment to innovation and customer service excellence drives us to continually improve and adapt, ensuring our clients receive the best possible support.

We are seeking a motivated and enthusiastic Call Center Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing them with exceptional service while addressing inquiries, resolving issues, and offering solutions. Our ideal candidate will possess excellent communication skills and have a passion for helping others.

Job: On site
Location: Minneapolis, MN
Pay Range: $950- $1150 per week

Key Responsibilities

• Answer inbound calls from customers promptly and professionally.
• Provide accurate information and support to resolve customer inquiries or concerns.
• Document all customer interactions in the database for record-keeping purposes.
• Escalate unresolved issues to appropriate departments or supervisors when necessary.
• Follow up with customers to ensure their issues have been resolved satisfactorily.
• Participate in team meetings and training sessions to improve service skills and knowledge.

Skills, Knowledge and Expertise

• High school diploma or equivalent; college degree preferred.
• Proven experience in a customer service role, preferably in a call center environment.
• Exceptional verbal and written communication skills.
• Strong problem-solving abilities and critical thinking skills.
• Ability to work well in a fast-paced environment and manage time effectively.
• Proficient in using computer systems and software applications, including CRM tools.

Benefits

• Health Insurance: Comprehensive medical, dental, and vision coverage.
• Retirement Plan: 401(k) with company matching.
• Paid Time Off (PTO): Generous vacation, sick leave, and holiday pay.
• Professional Development: Opportunities for training, workshops, and career advancement.
• Employee Assistance Program (EAP): Access to mental health and wellness resources.