Hustle Notice Biz
Customer Service Assistant
Hustle Notice Biz, Charlotte, North Carolina, United States, 28245
Customer Service Assistant
Department:
Unilux Brand
Employment Type:
Full Time
Location:
Charlotte, NC
Compensation:
$38,000 - $48,000 / year
Description
Location:
Charlotte, NC Company:
Unilux Brand
Job Description: Unilux Brand We are seeking a dedicated and enthusiastic Customer Service Assistant to join our dynamic team. This role is ideal for individuals who are passionate about providing exceptional service and support to our customers. As a Customer Service Assistant, you will be at the forefront of our operations, acting as a critical point of contact for our clients.
Key Responsibilities Provide exceptional customer service via multiple channels including phone, email, and chat. Assist customers with inquiries about products, services, and account information. Resolve customer issues and complaints efficiently and professionally, ensuring customer satisfaction. Maintain up-to-date knowledge of company products and services to provide accurate information. Document customer interactions and feedback in the CRM system for future reference. Collaborate with other departments to improve customer experience and address issues promptly. Skills, Knowledge and Expertise
High school diploma or equivalent; additional education or certifications in customer service is a plus. Proven experience in a customer service role or similar position. Excellent verbal and written communication skills, with an ability to listen and respond effectively. Strong problem-solving abilities and a proactive approach to resolving customer issues. Familiarity with CRM systems and customer service software. Ability to work independently and as part of a team in a fast-paced environment. Benefits
Comprehensive health, dental, and vision coverage Paid time off, including vacation and sick leave Retirement savings plan with employer contributions Employee wellness programs and mental health support Professional training and development opportunities
Department:
Unilux Brand
Employment Type:
Full Time
Location:
Charlotte, NC
Compensation:
$38,000 - $48,000 / year
Description
Location:
Charlotte, NC Company:
Unilux Brand
Job Description: Unilux Brand We are seeking a dedicated and enthusiastic Customer Service Assistant to join our dynamic team. This role is ideal for individuals who are passionate about providing exceptional service and support to our customers. As a Customer Service Assistant, you will be at the forefront of our operations, acting as a critical point of contact for our clients.
Key Responsibilities Provide exceptional customer service via multiple channels including phone, email, and chat. Assist customers with inquiries about products, services, and account information. Resolve customer issues and complaints efficiently and professionally, ensuring customer satisfaction. Maintain up-to-date knowledge of company products and services to provide accurate information. Document customer interactions and feedback in the CRM system for future reference. Collaborate with other departments to improve customer experience and address issues promptly. Skills, Knowledge and Expertise
High school diploma or equivalent; additional education or certifications in customer service is a plus. Proven experience in a customer service role or similar position. Excellent verbal and written communication skills, with an ability to listen and respond effectively. Strong problem-solving abilities and a proactive approach to resolving customer issues. Familiarity with CRM systems and customer service software. Ability to work independently and as part of a team in a fast-paced environment. Benefits
Comprehensive health, dental, and vision coverage Paid time off, including vacation and sick leave Retirement savings plan with employer contributions Employee wellness programs and mental health support Professional training and development opportunities