IT Support Specialist Job at Bowman Williams in New York

This range is provided by Bowman Williams. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$60,000.00/yr - $70,000.00/yr

Additional compensation types

Annual Bonus

IT Support Specialist | MSP | Brooklyn, NY

Looking to take your IT career further in a fast-paced MSP environment? We’re seeking an IT Support Specialist who thrives on variety, enjoys solving problems face-to-face with clients, and wants the chance to grow beyond tickets into larger projects and solutions.

Why This Role Stands Out:

• Career Growth: Exposure to diverse technologies (cloud, networking, VOIP, security) with room to advance
• Client Impact: You’ll be the go-to tech for SMB clients across Brooklyn and the five boroughs, making a direct impact on their operations
• Team Culture: A collaborative team that values curiosity, accountability, and helping each other succeed

Day-to-Day:

• Support end users onsite and remotely with desktops, laptops, printers, and mobile devices
• Troubleshoot Microsoft 365, Active Directory, and basic networking issues
• Assist with cloud and VOIP (RingCentral) setups
• Collaborate with senior engineers on escalations and projects
• Represent the MSP professionally at client sites (mileage reimbursed)

What We’re Looking For:

• 2+ years MSP experience (non-negotiable)
• Hands-on experience with Microsoft 365, Windows OS, and AD
• Networking fundamentals (VPNs, firewalls, switches)
• Strong communication and client-facing skills
• Valid driver’s license + personal vehicle

Benefits You’ll Get:

• 401K with 4% match
• PTO, Disability, and Life Insurance
• Real-world MSP experience across industries

This is more than just a helpdesk job — it’s a chance to level up in an MSP setting, gain project exposure, and position yourself for a future in cloud, networking, or systems engineering.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting

Referrals increase your chances of interviewing at Bowman Williams by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

Disability insurance

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