ITCO Solutions, Inc. is hiring: IT Support Specialist in San Diego

Base pay range

$25.00/hr - $30.00/hr

Senior Recruiter @ ITCO Solutions, Inc. | Technical Recruiting

Title: IT Support Specialist

Type: 3- Month Contract with potential for extension

Location: San Diego/ San Mateo, CA (Fully Onsite)

About the Role

We are looking for an experienced IT Support Specialist to join our End User Support team. This role is critical in ensuring a seamless and reliable technology experience for our employees. You will serve as a frontline resource for IT support, handling escalations, resolving complex technical issues, and helping elevate the standard of service delivery across the organization. This is a hands-on, customer-facing role that requires strong technical expertise, excellent communication skills, and a proactive approach to problem-solving in a dynamic environment.

Key Responsibilities

• Provide on-site and remote technical support for end users across hardware, software, and network issues.
• Own and manage incidents from intake to resolution, ensuring timely updates and clear communication.
• Support macOS and Windows endpoints, ensuring systems are secure, compliant, and up to date.
• Perform endpoint patching, security remediations, and assist with root cause analysis for recurring issues.
• Deliver executive-level IT support with professionalism and discretion.
• Troubleshoot and support mobile devices (iOS/Android) under MDM solutions.
• Maintain accurate inventory and asset management records.
• Contribute and maintain detailed internal knowledge base (KB) documentation.
• Support enterprise applications and productivity tools (M365, G Suite, Box, SAP, Okta, etc.).
• Work within enterprise IT systems, including Ivanti, JAMF, and ServiceNow (or equivalent).
• Provide after-hours/on-call support to ensure continuity of global 24/7 business operations.
• Collaborate with peers and leadership to raise the bar on support quality and user satisfaction.

Qualifications

• 3+ years of on-site IT support experience in a fast-paced enterprise environment.
• 1+ years of hands-on executive support.
• Strong proficiency with Windows 11 and macOS administration and troubleshooting.
• Experience supporting cloud-based IT environments (M365, G Suite, Box, Okta, SAP, etc.).
• Familiarity with endpoint management systems (Ivanti, JAMF).
• Knowledge of Active Directory and Exchange administration.
• Strong hardware troubleshooting skills for laptops, desktops, and network printers.
• Exceptional communication skills, able to translate technical concepts for non-technical users.
• Strong problem-solving skills with the ability to analyze logs, test results, and coordinate escalation when appropriate.
• Ability to work flexibly, including evenings, weekends, and holidays when required.
• Must be able to lift up to 50 lbs as needed.

Preferred Education & Certifications

• Associate’s degree in IT or related field; Bachelor’s degree preferred.

Seniority level

• Associate

Employment type

• Contract

Job function

• Information Technology

Industries

• Entertainment Providers