iTCO Solutions
IT Support Specialist - End User Support Job at iTCO Solutions in San Diego
iTCO Solutions, San Diego, CA, US, 92189
100% Onsite in San Mateo or San Diego.
3-month contract
About the Role
We are looking for an experienced IT Support Specialist to join our End User Support team. This role is critical in ensuring a seamless and reliable technology experience for our employees. You will serve as a frontline resource for IT support, handling escalations, resolving complex technical issues, and helping elevate the standard of service delivery across the organization. This is a hands-on, customer-facing role that requires strong technical expertise, excellent communication skills, and a proactive approach to problem-solving in a dynamic environment.
Key Responsibilities
E-Verify: United States Employment Opportunities Only
E-Verify is an internet-based system operated by the Department of Homeland Security and the Social Security Administration and allows employers to confirm an individual's employment eligibility to work in the United States. Under the E-Verify rules, effective September 8, 2009, federal agencies subject to the Federal Acquisition Regulation are required to modify, and include in new contracts, a provision that requires federal contractors and subcontractors to use E-Verify. ITCO Solutions is required to adhere to these requirements.
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3-month contract
About the Role
We are looking for an experienced IT Support Specialist to join our End User Support team. This role is critical in ensuring a seamless and reliable technology experience for our employees. You will serve as a frontline resource for IT support, handling escalations, resolving complex technical issues, and helping elevate the standard of service delivery across the organization. This is a hands-on, customer-facing role that requires strong technical expertise, excellent communication skills, and a proactive approach to problem-solving in a dynamic environment.
Key Responsibilities
- Provide on-site and remote technical support for end users across hardware, software, and network issues.
- Own and manage incidents from intake to resolution, ensuring timely updates and clear communication.
- Support macOS and Windows endpoints, ensuring systems are secure, compliant, and up to date.
- Perform endpoint patching, security remediations, and assist with root cause analysis for recurring issues.
- Deliver executive-level IT support with professionalism and discretion.
- Troubleshoot and support mobile devices (iOS/Android) under MDM solutions.
- Maintain accurate inventory and asset management records.
- Contribute and maintain detailed internal knowledge base (KB) documentation.
- Support enterprise applications and productivity tools (M365, G Suite, Box, SAP, Okta, etc.).
- Work within enterprise IT systems including Ivanti, JAMF, and ServiceNow (or equivalent).
- Provide after-hours/on-call support to ensure continuity of global 24/7 business operations.
- Collaborate with peers and leadership to raise the bar on support quality and user satisfaction.
- 3+ years of on-site IT support experience in a fast-paced enterprise environment.
- 1+ years of hands-on executive support.
- Strong proficiency with Windows 11 and macOS administration and troubleshooting.
- Experience supporting cloud-based IT environments (M365, G Suite, Box, Okta, SAP, etc.).
- Familiarity with endpoint management systems (Ivanti, JAMF).
- Knowledge of Active Directory and Exchange administration.
- Strong hardware troubleshooting skills for laptops, desktops, and network printers.
- Exceptional communication skills, able to translate technical concepts for non-technical users.
- Strong problem-solving skills with the ability to analyze logs, test results, and coordinate escalation when appropriate.
- Ability to work flexibly, including evenings, weekends, and holidays when required.
- Must be able to lift up to 50 lbs as needed.
- Associate's degree in IT or related field; Bachelor's degree preferred.
- Relevant certifications (ITIL, Microsoft, Client, JAMF, etc.) are a plus
E-Verify: United States Employment Opportunities Only
E-Verify is an internet-based system operated by the Department of Homeland Security and the Social Security Administration and allows employers to confirm an individual's employment eligibility to work in the United States. Under the E-Verify rules, effective September 8, 2009, federal agencies subject to the Federal Acquisition Regulation are required to modify, and include in new contracts, a provision that requires federal contractors and subcontractors to use E-Verify. ITCO Solutions is required to adhere to these requirements.
This message is intended for the use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message.
#LI-1269610_CJ1
#LI-B