Specialist IT Onsite Support Job at Engineering Associates in Colorado Springs

Overview

Discover a more connected Specialist IT Onsite Support career. The Specialist IT Onsite Support is responsible for all hardware and software related tasks assigned through customer, vendor, employee requests, or management. This role will assist with IT-related projects as directed by the manager and will ensure corporate IT policies and procedures are enforced.

Benefits

• Weekly Paychecks
• Paid Time Off, Parental Leave, and Holidays
• Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
• 401(k) with Company Match
• Stock Purchase Plan
• Education Reimbursement
• Legal Insurance
• Discounts on gym memberships, pet insurance, and more

What you’ll do as a Specialist IT Onsite Support

• Respond to telephone calls, emails, and service requests for technical support in a timely manner, escalating issues as needed.
• Identify, research, and resolve questions and problems related to computer hardware, software, printer/scanner, network, and telephone.
• Install, configure, upgrade and deploy computer hardware and software.
• Consult with individual users on computer-related problems and provide computer skills training for staff, if needed.
• Document, track, and monitor assigned requests ensuring a timely resolution.
• Maintain IT equipment inventory.
• Assist in troubleshooting of network and related telecom outages and issues.
• Refer contracted hardware or software problems or defective products to vendors for service.
• Complete projects as assigned in the IT area.
• Perform other IT-related tasks as assigned by the manager.

What you’ll need

• To be 18 years of age or older
• Authorization to work in the United States for this company
• Must possess a valid driver’s license
• Must be able to pass a background check and company drug screening
• Must be able to attend and pass all company-required training as needed
• Over-time, after hours, weekends, or on-call work may be required to ensure work is completed
• May include working nights and holidays as needed
• Regular and timely attendance is an essential function of this position

Additional qualifications

• 1-2 years of progressive IT-related work including detailed troubleshooting experience
• Intermediate knowledge of Microsoft Windows 10/7, Microsoft Office, Anti-Virus, and Internet Browsers
• General understanding of TCP/IP networks
• Efficient research, organizational and time-management skills
• Strong analytical skills
• Ability to function, organize, and prioritize work in a fast-paced, high-pressure environment
• Self-starter capable of working independently with little to no direction
• Ability to manage and meet end-user expectations
• Ability to lift general computer equipment including desktops, monitors, and printers
• Valid driver’s license and clean driving history as travel between office sites may be required
• Ability to understand and carry out written, oral, or drawn instructions; problem-solving involving multiple variables
• Ability to perform basic math and read/write/interpret safety rules and operation manuals

Physical & Safety Requirements and Working Environment

(The physical duties outlined below are representative of those that must be met to successfully perform the essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the outlined functions.)

• Stand, crouch, sit, bend, and use hands and fingers to handle or feel; reach with hands and arms to spaces both high and low; may stand, walk, climb, balance, crawl, crouch, lift, or stoop while on shift.
• Noise level may be low to moderate.
• Occasional exposure to outside weather conditions (extreme heat/cold, inclement weather, dust) and adverse driving conditions.
• Lift or move up to 10 pounds, frequently up to 50 pounds.
• Specific vision abilities include close, distance, color, peripheral vision, depth perception, and focus adjustment.

Pauley Construction, LLC; as well as the position of Specialist IT Onsite Support, are safety sensitive.

Pay Range

The Specialist IT Onsite Support hourly wage range is $20.00 - $25.00 depending on experience.

Why work with us

Pauley Construction is a regional contractor providing infrastructure solutions for the installation and maintenance of utility systems, offering regional contracting services throughout the West United States, specializing in design, installation and maintenance of utility infrastructure. Pauley has a skilled, diversified workforce and serves customers across major Western markets. Headquartered in Phoenix, Arizona, Pauley was founded in 1991 and is dedicated to meeting customer needs by adopting new technologies and providing superior service.

Building stronger solutions together

Diversity and inclusion are an essential part of our culture and success. Our company is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

What you’ll do as a Specialist IT Onsite Support

• Responds to telephone calls, emails, and service requests for technical support in a timely manner, escalating issues as needed.
• Identifies, researches, and resolves questions and problems related to computer hardware, software, printer/scanner, network, and telephone.
• Install, configure, upgrade and deploy computer hardware and software.
• Consult with individual users on computer related problems and providing computer skills training for staff, if needed.
• Documents, tracks, and monitors assigned requests ensuring a timely resolution.
• Maintain IT equipment inventory.
• Assists in troubleshooting of network and related telecom outages and issues.
• Refer contracted hardware or software problems or defective products to vendors for service.
• Completes projects as assigned in the IT area.
• Other IT related tasks as assigned by manager

Connecting you to great benefits

• Weekly Paychecks
• Paid Time Off, Parental Leave, and Holidays
• Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
• 401(k) w/ Company Match
• Stock Purchase Plan
• Education Reimbursement
• Legal Insurance
• Discounts on gym memberships, pet insurance, and much more!