Specialist IT Onsite Support Job at Dycom Industries in Colorado Springs

Overview

Discover a more connected Specialist IT Onsite Support career. The position of Specialist IT Onsite Support is responsible for all hardware and software related tasks assigned through customer, vendor, employee requests or manager assignments. This position will assist with IT related projects as assigned and will be responsible for ensuring corporate IT policies and procedures are enforced.

What you’ll do as a Specialist IT Onsite Support

• Respond to telephone calls, emails, and service requests for technical support in a timely manner, escalating issues as needed.
• Identify, research, and resolve questions and problems related to computer hardware, software, printers/scanners, network, and telephone.
• Install, configure, upgrade and deploy computer hardware and software.
• Consult with individual users on computer-related problems and provide computer skills training for staff, if needed.
• Document, track, and monitor assigned requests ensuring a timely resolution.
• Maintain IT equipment inventory.
• Assist in troubleshooting of network and related telecom outages and issues.
• Refer contracted hardware or software problems or defective products to vendors for service.
• Complete projects as assigned in the IT area.
• Other IT-related tasks as assigned by manager.

What you’ll need

• To be 18 years of age or older
• Authorization to work in the United States for this company
• Must possess a valid driver’s license
• Must be able to pass a background check and company drug screening
• Must be able to attend and pass all required company training
• May be required to work overtime, after hours, on weekends or be on-call as needed
• May include working nights and holidays as needed
• Regular and timely attendance is an essential function of this position

Additional qualifications

• 1-2 years of progressive IT-related work with detailed troubleshooting experience
• Intermediate knowledge of Microsoft Windows 10/7, Microsoft Office, Anti-Virus and Internet Browsers
• Basic understanding of TCP/IP networks
• Strong research, organizational and time management skills
• Strong analytical skills
• Ability to function, organize and prioritize work in a fast-paced, high-pressure environment
• Self-starter, able to work effectively with little direction
• Skilled at managing and meeting end-user expectations
• Ability to lift computer equipment, desktops, monitors and printers
• Must have a valid driver’s license and clean driving history as travel between office sites may be required
• Ability to understand and follow written or oral instructions and to communicate effectively with employees, customers and vendors

Physical & Safety Requirements

The physical duties below are representative of essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the outlined functions.

• Stand, crouch, sit, bend, use hands and fingers, reach with hands and arms; may involve standing, walking, climbing, balancing, crawling, lifting, and stooping
• Noise level: low to moderate
• Occasional exposure to outside weather conditions; extreme heat/cold, rain, snow, dust, adverse driving conditions
• Lift or move up to 10 pounds and frequently up to 50 pounds
• Specific vision abilities: close, distance, color, peripheral, depth perception, and ability to adjust focus

Safety and EEO

Pauley Construction, LLC and the position of Specialist IT Onsite Support are safety-sensitive. Pauley is an equal-opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Pay Range

The Specialist IT Onsite Support hourly wage range is $20.00 - $25.00 depending on experience.

Why work with us

Pauley Construction is a regional contractor providing infrastructure solutions for the installation and maintenance of utility systems, with services throughout the West United States. We specialize in full turnkey services for design, installation and maintenance of utility infrastructure. Our experienced team supports deep-ditch excavation, hand-digs, aerial construction and technical services including fiber and copper splicing, with a commitment to on-time delivery.

About Pauley

Headquartered in Phoenix, Arizona, Pauley serves customers across major Western markets. Founded in 1991, we are dedicated to meeting customer needs with new technologies and superior service.