ISG Technology LLC is hiring: IT Support Specialist I in Salina

Overview

IT Support Specialist I role at ISG Technology LLC. The position involves first-line troubleshooting within client environments, timely notification of issues, problem analysis, and delivering an exceptional customer experience.

Responsibilities

• Be the first line of troubleshooting in client environments; notify clients of issues in a timely manner; analyze problems; troubleshoot and track problems through to resolution while providing an exceptional customer experience.
• Communicate professionally across internal and client organizations.
• Utilize organizational skills to multi-task, document troubleshooting steps, and guide other team members as required.
• Troubleshoot, analyze, and investigate recurring and complex problems; document findings and develop procedures to prevent future issues.
• Manage and prioritize complex, changing workloads in a technical environment.
• Complete ConnectWise data entry accurately and timely; meet ISG utilization standards.
• Respond to and troubleshoot unique customer issues; manage tickets based on priority and SLA; acquire and maintain required certifications as assigned (Auvik, Cisco, C trix, Fortinet, HP, Microsoft, RMM, Veeam, VMWare).
• Collaborate with customers and other departments; communicate plans and status of tickets.

Qualifications

• Strong customer service orientation; ability to communicate clearly with customers and across internal and client organizations.
• Self-starter with the ability to adapt to evolving situations; collaborative and team-oriented.
• Willingness to learn, improve, and develop quarterly goals; professional demeanor with the ability to balance seriousness with a positive work attitude.
• Ability to work effectively in a fast-paced environment and manage multiple tasks.

Required Skills and Certifications

• Technical certifications as assigned or required by ISG, including, but not limited to, Auvik, Cisco, Fortinet, Microsoft, Veeam, VMWare, and related platforms.

Location: Salina, KS