U.S. Bank
Overview
At U.S. Bank, we’re on a journey to do our best. Helping customers and businesses make better and smarter financial decisions, and enabling communities to grow and succeed. A career with U.S. Bank offers opportunities to discover what makes you thrive at every stage of your career—from Day One. Job Description
Digital Product Managers at U.S. Bank are customer obsessed in defining and delivering the strategy and vision required for digital experiences to stay ahead of evolving economic, competitive, technological, and customer needs. As a Digital Product Manager, you will: Ensure a data-driven approach to prioritize “building the right thing” that maximizes results for both end users and internal business partners. Relentlessly focus on ongoing measurement and optimization of digital experiences that support seamless self-service and human-assisted customer interactions. Advocate for reusability of capabilities to drive cost-effective scale and speed to market. Leverage market and competitive insights, customer needs, and internal business priorities to establish a digital product vision. Define a best-in-class, future-state user experience journey and the role of experience in delivering competitive differentiation. Align digital product vision across enabling functions to establish an integrated delivery roadmap. Regularly reevaluate priorities during planning to optimize capacity against user and business value creation. Use OKRs (Objectives and Key Results) to drive roadmap priorities. Integrate digital products, platforms and capabilities to drive business value through an enhanced user experience. Advocate for modernization of digital platforms and capabilities across the enterprise to improve speed to market, operational efficiency, and risk/compliance adherence. Drive digital product development by actively managing the roadmap through the agile delivery lifecycle. Leverage Discovery to evaluate ideas with a customer-centric approach. Enable the cross-channel strategy (e.g., web, mobile, voice, in person) by delivering integrated digital solutions that drive adoption, engagement and growth across digital and human interactions. Identify initial and ongoing digital product-market fit through partnering with cross-functional teams to deliver research deliverables such as briefs, personas, story maps, prototyping, product chartering, and mapping experiences. Develop a north star metric (NSM) to connect business outcomes to customer value and unify the team and stakeholders against a singular goal. Continuously measure results against target NSM to manage performance and progress against product vision and strategy. Leverage NSM and leading indicators to optimize execution and ensure teams focus on the highest value work. Qualifications
Basic Qualifications
Digital Product Management experience Preferred Skills/Experience
Expertise on the interdependencies among product model system elements that help and hinder performance; ability to plan and design solutions that synchronize resources to achieve business results using metrics, KPIs, design systems, service blueprints, and reusability Ability to anticipate shifting market priorities and customer needs in a manner that consistently adds value Strong customer centricity to ensure positive experiences with products and services at every touch point Knowledge of technical aspects of software products; ability to design, configure and integrate technical aspects Knowledge of risk management processes, tools and techniques; ability to apply risk management appropriately Preferred skills: product PnL, product strategy, digital products and platforms, product discovery, agile ways of working, channel alignment and management, adoption, customer experience research, insight and execution, go-to-market and sales channels, performance measurement and optimization, marketing and analytics About the team/product
The Money Hub is a platform within U.S. Bank’s Digital, Data and AI organization focused on providing enterprise capabilities for money movement. Our vision is to enable our customers and partners to build digital money movement experiences at scale anywhere, anytime, via any channel. We accomplish this through common and reusable services, focus on resiliency and stability, and supporting business line innovation and growth. Work arrangements
The role offers a hybrid/flexible schedule, which means there’s an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days. If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants. Benefits
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. Our benefits are designed to help you and your family boost health, protect financial security and provide peace of mind. Benefits include the following (some may vary by role, location or hours): Healthcare (medical, dental, vision) Basic term and optional term life insurance Short-term and long-term disability Pregnancy disability and parental leave 401(k) and employer-funded retirement plan Paid vacation (2–5 weeks depending on salary grade and tenure) Up to 11 paid holidays Adoption assistance Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law. E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system. Learn more about the E-Verify program. The salary range reflects figures based on the primary location. The actual range may differ based on location. In addition to salary, U.S. Bank offers a comprehensive benefits package. Pay Range: $133,365.00 - $156,900.00 U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws and regulations. Applicants must comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct. Posting may be closed earlier due to high volume of applicants.
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At U.S. Bank, we’re on a journey to do our best. Helping customers and businesses make better and smarter financial decisions, and enabling communities to grow and succeed. A career with U.S. Bank offers opportunities to discover what makes you thrive at every stage of your career—from Day One. Job Description
Digital Product Managers at U.S. Bank are customer obsessed in defining and delivering the strategy and vision required for digital experiences to stay ahead of evolving economic, competitive, technological, and customer needs. As a Digital Product Manager, you will: Ensure a data-driven approach to prioritize “building the right thing” that maximizes results for both end users and internal business partners. Relentlessly focus on ongoing measurement and optimization of digital experiences that support seamless self-service and human-assisted customer interactions. Advocate for reusability of capabilities to drive cost-effective scale and speed to market. Leverage market and competitive insights, customer needs, and internal business priorities to establish a digital product vision. Define a best-in-class, future-state user experience journey and the role of experience in delivering competitive differentiation. Align digital product vision across enabling functions to establish an integrated delivery roadmap. Regularly reevaluate priorities during planning to optimize capacity against user and business value creation. Use OKRs (Objectives and Key Results) to drive roadmap priorities. Integrate digital products, platforms and capabilities to drive business value through an enhanced user experience. Advocate for modernization of digital platforms and capabilities across the enterprise to improve speed to market, operational efficiency, and risk/compliance adherence. Drive digital product development by actively managing the roadmap through the agile delivery lifecycle. Leverage Discovery to evaluate ideas with a customer-centric approach. Enable the cross-channel strategy (e.g., web, mobile, voice, in person) by delivering integrated digital solutions that drive adoption, engagement and growth across digital and human interactions. Identify initial and ongoing digital product-market fit through partnering with cross-functional teams to deliver research deliverables such as briefs, personas, story maps, prototyping, product chartering, and mapping experiences. Develop a north star metric (NSM) to connect business outcomes to customer value and unify the team and stakeholders against a singular goal. Continuously measure results against target NSM to manage performance and progress against product vision and strategy. Leverage NSM and leading indicators to optimize execution and ensure teams focus on the highest value work. Qualifications
Basic Qualifications
Digital Product Management experience Preferred Skills/Experience
Expertise on the interdependencies among product model system elements that help and hinder performance; ability to plan and design solutions that synchronize resources to achieve business results using metrics, KPIs, design systems, service blueprints, and reusability Ability to anticipate shifting market priorities and customer needs in a manner that consistently adds value Strong customer centricity to ensure positive experiences with products and services at every touch point Knowledge of technical aspects of software products; ability to design, configure and integrate technical aspects Knowledge of risk management processes, tools and techniques; ability to apply risk management appropriately Preferred skills: product PnL, product strategy, digital products and platforms, product discovery, agile ways of working, channel alignment and management, adoption, customer experience research, insight and execution, go-to-market and sales channels, performance measurement and optimization, marketing and analytics About the team/product
The Money Hub is a platform within U.S. Bank’s Digital, Data and AI organization focused on providing enterprise capabilities for money movement. Our vision is to enable our customers and partners to build digital money movement experiences at scale anywhere, anytime, via any channel. We accomplish this through common and reusable services, focus on resiliency and stability, and supporting business line innovation and growth. Work arrangements
The role offers a hybrid/flexible schedule, which means there’s an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days. If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants. Benefits
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. Our benefits are designed to help you and your family boost health, protect financial security and provide peace of mind. Benefits include the following (some may vary by role, location or hours): Healthcare (medical, dental, vision) Basic term and optional term life insurance Short-term and long-term disability Pregnancy disability and parental leave 401(k) and employer-funded retirement plan Paid vacation (2–5 weeks depending on salary grade and tenure) Up to 11 paid holidays Adoption assistance Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law. E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system. Learn more about the E-Verify program. The salary range reflects figures based on the primary location. The actual range may differ based on location. In addition to salary, U.S. Bank offers a comprehensive benefits package. Pay Range: $133,365.00 - $156,900.00 U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws and regulations. Applicants must comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct. Posting may be closed earlier due to high volume of applicants.
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