RIVIERA DINING GROUP
Overview
RDG introduces its first restaurant-concept brand, MILA, offering a MediterrAsian culinary journey. MILA opened in January 2020 in Miami Beach and has become a premier destination within Miami's upscale social scene, combining hospitality, fine dining, and a sophisticated nightlife atmosphere. RDG is a collective focused on excellence and sensory engagement, pursuing immersive experiences, organic design, and refined culinary journeys. The group has expanded into multiple concepts and is pursuing growth in new markets both in the U.S. and internationally. Summary
Riviera Dining Group is seeking an experienced, strategic, and hands-on Chief Operating Officer (COO) to lead operational execution across its growing portfolio. This executive will ensure operational excellence, align cross-departmental teams, and deliver an exceptional guest experience. This position reports to the CEO. Direct Reports
VP, Operations Director, Operations Director, Maintenance Director, Beverage Director, IT Director, Hospitality & Service Responsibilities
The COO role will evolve in two phases: Phase 1: Operational leadership of all existing venues and oversight of core support departments.
Phase 2: Strategic management of new restaurant development, including construction and launch operations.
Phase 1: Operational Leadership
Multi-unit restaurant operations: lead day-to-day operational functions across RDG venues, ensuring consistency, efficiency, and elevated service delivery. Guide and develop the VP and Director of Operations to enforce accountability and drive strong P&L results. Maintenance & Facilities Management: oversee the maintenance and engineering team to ensure properties meet standards for safety, aesthetics, and functionality; implement preventive maintenance protocols and rapid-response capabilities. Sales, Events & Guest-Facing Revenue Channels: partner with the Chief Sales Officer to optimize sales, private events, reservations, and guest-flow strategies; ensure alignment between sales, service, and operations. Beverage Program Oversight: support the Beverage Director in maintaining quality, profitability, and brand alignment across wine, cocktail, and non-alcoholic offerings; help scale beverage strategy across venues. Hospitality, Guest Relations & Satisfaction: champion a guest-first culture; establish and track KPIs related to feedback, retention, and satisfaction; build and uphold a consistent service culture. Operational People & Culture Initiatives (in collaboration with Chief People Officer): plan and manage workforce, engagement, performance management, and learning & development to optimize education across operations; support organizational design and succession planning. Phase 2: Construction & New Openings
Venue Development & Construction Oversight: lead new opening projects from planning through operational handover; liaise with Design, Architecture, and Project Management teams to ensure concepts are built on time, on budget, and to operational spec; align pre-opening planning with hiring, training, and marketing rollouts. Requirements / Qualifications
15+ years of progressive leadership experience as a COO, or Sr. VP, Operations in upscale/luxury or fine dining multi-unit hospitality or restaurant operations. Bachelor’s degree in business administration, hospitality or related field; or an equivalent combination of education and/or experience (MS or MBA desirable). Proven ability to manage cross-functional teams and deliver high-performance results. Track record of successful venue openings, scaling operations, and leading change. Experience collaborating with HR, Construction, Design, and Marketing teams. Entrepreneurial, proactive, and solution-oriented leadership. Ability to operate with confidentiality and high trust. Solid business acumen, problem-solving skills, and strategic thinking with strong emotional intelligence. Ability to work in a demanding, deadline-driven environment with a task-oriented focus. Strong analytical and critical-thinking skills to troubleshoot and resolve barriers. Physical Demands And Work Environment
General office tasks (typing) with potential repetitive motions. Ability to adapt to variable music levels or outside temperatures. Flexible schedule including days, nights, weekends, and holidays. Ability to travel domestically and internationally as needed.
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RDG introduces its first restaurant-concept brand, MILA, offering a MediterrAsian culinary journey. MILA opened in January 2020 in Miami Beach and has become a premier destination within Miami's upscale social scene, combining hospitality, fine dining, and a sophisticated nightlife atmosphere. RDG is a collective focused on excellence and sensory engagement, pursuing immersive experiences, organic design, and refined culinary journeys. The group has expanded into multiple concepts and is pursuing growth in new markets both in the U.S. and internationally. Summary
Riviera Dining Group is seeking an experienced, strategic, and hands-on Chief Operating Officer (COO) to lead operational execution across its growing portfolio. This executive will ensure operational excellence, align cross-departmental teams, and deliver an exceptional guest experience. This position reports to the CEO. Direct Reports
VP, Operations Director, Operations Director, Maintenance Director, Beverage Director, IT Director, Hospitality & Service Responsibilities
The COO role will evolve in two phases: Phase 1: Operational leadership of all existing venues and oversight of core support departments.
Phase 2: Strategic management of new restaurant development, including construction and launch operations.
Phase 1: Operational Leadership
Multi-unit restaurant operations: lead day-to-day operational functions across RDG venues, ensuring consistency, efficiency, and elevated service delivery. Guide and develop the VP and Director of Operations to enforce accountability and drive strong P&L results. Maintenance & Facilities Management: oversee the maintenance and engineering team to ensure properties meet standards for safety, aesthetics, and functionality; implement preventive maintenance protocols and rapid-response capabilities. Sales, Events & Guest-Facing Revenue Channels: partner with the Chief Sales Officer to optimize sales, private events, reservations, and guest-flow strategies; ensure alignment between sales, service, and operations. Beverage Program Oversight: support the Beverage Director in maintaining quality, profitability, and brand alignment across wine, cocktail, and non-alcoholic offerings; help scale beverage strategy across venues. Hospitality, Guest Relations & Satisfaction: champion a guest-first culture; establish and track KPIs related to feedback, retention, and satisfaction; build and uphold a consistent service culture. Operational People & Culture Initiatives (in collaboration with Chief People Officer): plan and manage workforce, engagement, performance management, and learning & development to optimize education across operations; support organizational design and succession planning. Phase 2: Construction & New Openings
Venue Development & Construction Oversight: lead new opening projects from planning through operational handover; liaise with Design, Architecture, and Project Management teams to ensure concepts are built on time, on budget, and to operational spec; align pre-opening planning with hiring, training, and marketing rollouts. Requirements / Qualifications
15+ years of progressive leadership experience as a COO, or Sr. VP, Operations in upscale/luxury or fine dining multi-unit hospitality or restaurant operations. Bachelor’s degree in business administration, hospitality or related field; or an equivalent combination of education and/or experience (MS or MBA desirable). Proven ability to manage cross-functional teams and deliver high-performance results. Track record of successful venue openings, scaling operations, and leading change. Experience collaborating with HR, Construction, Design, and Marketing teams. Entrepreneurial, proactive, and solution-oriented leadership. Ability to operate with confidentiality and high trust. Solid business acumen, problem-solving skills, and strategic thinking with strong emotional intelligence. Ability to work in a demanding, deadline-driven environment with a task-oriented focus. Strong analytical and critical-thinking skills to troubleshoot and resolve barriers. Physical Demands And Work Environment
General office tasks (typing) with potential repetitive motions. Ability to adapt to variable music levels or outside temperatures. Flexible schedule including days, nights, weekends, and holidays. Ability to travel domestically and internationally as needed.
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