Ameris Bank
Overview
Ameris Bank is a purpose-driven company, dedicated to bringing financial peace of mind to communities. We serve customers across the Southeast, Mid-Atlantic and nationwide through our locations, digital offerings and mobile app. We value integrity, collaboration and continuous improvement, and empower teammates with diverse perspectives to deliver the best outcomes for customers. Learn more about our purpose and how you can bring it to life as an Ameris Bank teammate. Essential Functions, Duties, and Responsibilities
Architect and support end-to-end voice solutions across cloud and on-premises environments, ensuring high availability and resilience. Lead the integration of Pindrop fraud prevention and voice biometrics for call center security and authentication. Design, configure, and optimize NICE IVR workflows, including call flows, prompts, and data dips, to enhance self-service and routing accuracy. Implement and manage Microsoft Teams telephony (Direct Routing, Operator Connect), session border controllers (SBCs), and related PSTN connectivity. Drive proof-of-concepts, pilot programs, and full-scale rollouts, collaborating with project managers and third-party vendors. Establish architecture standards, best practices, and documentation for voice platforms, security controls, and telemetry. Mentor and upskill voice engineers, fostering a culture of continuous improvement and knowledge sharing. Required Knowledge, Skills and Competencies
Expert knowledge with Call Centers, MS Teams, and NICE IVR technologies. Expert knowledge of SIP, RTP, QoS, media bypass, and SBC configuration (e.g., AudioCodes, Ribbon). Proven track record with call flow design, trunk capacity planning, and high-availability voice deployments. Strong understanding of network security, encryption (TLS/SRTP), and compliance requirements (PCI DSS, GDPR). Strong written and verbal communication skills. Ability to multitask and have strong problem-solving skills. Detail-oriented and organized. Industry and Work Experience
8+ years of enterprise voice architecture and engineering experience required. 3+ years implementing Pindrop solutions for call center authentication and fraud prevention required. 3+ years designing and maintaining NICE IVR systems, including Studio, DVP, or equivalent required. 5+ years in Microsoft Teams telephony (Direct Routing, Operator Connect) or Skype for Business migrations required. Financial Industry experience a plus. Academic
Bachelor’s degree in Computer Science, Information Sciences or related field required. Related certifications a plus. Benefits Available to Employees
Ameris Bank provides a comprehensive employee benefit package to all eligible employees. Medical, Dental and Vision Insurance Life Insurance provided at no additional cost to employees Accidental Death & Dismemberment Coverage Long-Term Disability Coverage Paid Sick and Vacation Leave 11 Holidays Volunteer/Service Day Employee Stock Purchase Plan 401(k) Retirement Plan Ameris Bank matches 50% of your first 8% of contributions to the plan Flexible Spending Accounts Health Savings Account Health Reimbursement Arrangement Supplemental Life & Other Insurance Plans Identity Theft Protection Pet Insurance Legal Insurance Employee Assistance Program Employee Advocacy Program Tickets at Work (Entertainment discounts for Ameris Bank Employees) AT&T Employee Discount Wellness Discounts for Medical Premiums and Other Rewards Employee Referral Incentive Education Assistance Employee Resource Groups Banking Advantages for Employees
In addition to a wide array of benefits, Ameris Bank employees are also eligible for special bank services. Free Interest Checking Free Safe Deposit Box Free Money Orders, Travelers\' Cheques and Cashier Checks Discount on Mortgage Origination Fee Free Online Banking and Free Unlimited Online Bill Payment Employee Banking Perks Disclaimer
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. Equal Opportunity
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Ameris Bank is a purpose-driven company, dedicated to bringing financial peace of mind to communities. We serve customers across the Southeast, Mid-Atlantic and nationwide through our locations, digital offerings and mobile app. We value integrity, collaboration and continuous improvement, and empower teammates with diverse perspectives to deliver the best outcomes for customers. Learn more about our purpose and how you can bring it to life as an Ameris Bank teammate. Essential Functions, Duties, and Responsibilities
Architect and support end-to-end voice solutions across cloud and on-premises environments, ensuring high availability and resilience. Lead the integration of Pindrop fraud prevention and voice biometrics for call center security and authentication. Design, configure, and optimize NICE IVR workflows, including call flows, prompts, and data dips, to enhance self-service and routing accuracy. Implement and manage Microsoft Teams telephony (Direct Routing, Operator Connect), session border controllers (SBCs), and related PSTN connectivity. Drive proof-of-concepts, pilot programs, and full-scale rollouts, collaborating with project managers and third-party vendors. Establish architecture standards, best practices, and documentation for voice platforms, security controls, and telemetry. Mentor and upskill voice engineers, fostering a culture of continuous improvement and knowledge sharing. Required Knowledge, Skills and Competencies
Expert knowledge with Call Centers, MS Teams, and NICE IVR technologies. Expert knowledge of SIP, RTP, QoS, media bypass, and SBC configuration (e.g., AudioCodes, Ribbon). Proven track record with call flow design, trunk capacity planning, and high-availability voice deployments. Strong understanding of network security, encryption (TLS/SRTP), and compliance requirements (PCI DSS, GDPR). Strong written and verbal communication skills. Ability to multitask and have strong problem-solving skills. Detail-oriented and organized. Industry and Work Experience
8+ years of enterprise voice architecture and engineering experience required. 3+ years implementing Pindrop solutions for call center authentication and fraud prevention required. 3+ years designing and maintaining NICE IVR systems, including Studio, DVP, or equivalent required. 5+ years in Microsoft Teams telephony (Direct Routing, Operator Connect) or Skype for Business migrations required. Financial Industry experience a plus. Academic
Bachelor’s degree in Computer Science, Information Sciences or related field required. Related certifications a plus. Benefits Available to Employees
Ameris Bank provides a comprehensive employee benefit package to all eligible employees. Medical, Dental and Vision Insurance Life Insurance provided at no additional cost to employees Accidental Death & Dismemberment Coverage Long-Term Disability Coverage Paid Sick and Vacation Leave 11 Holidays Volunteer/Service Day Employee Stock Purchase Plan 401(k) Retirement Plan Ameris Bank matches 50% of your first 8% of contributions to the plan Flexible Spending Accounts Health Savings Account Health Reimbursement Arrangement Supplemental Life & Other Insurance Plans Identity Theft Protection Pet Insurance Legal Insurance Employee Assistance Program Employee Advocacy Program Tickets at Work (Entertainment discounts for Ameris Bank Employees) AT&T Employee Discount Wellness Discounts for Medical Premiums and Other Rewards Employee Referral Incentive Education Assistance Employee Resource Groups Banking Advantages for Employees
In addition to a wide array of benefits, Ameris Bank employees are also eligible for special bank services. Free Interest Checking Free Safe Deposit Box Free Money Orders, Travelers\' Cheques and Cashier Checks Discount on Mortgage Origination Fee Free Online Banking and Free Unlimited Online Bill Payment Employee Banking Perks Disclaimer
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. Equal Opportunity
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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