StarTouch One
Join to apply for the
Assistant Store Manager
role at
StarTouch One
Job Summary And Mission
This job contributes to Starbucks success by leading a team of store partners to create and maintain the Starbucks Experience for our customers and partners. The store manager is required to regularly and customarily exercise discretion in managing the overall operation of the store. In particular, a majority of time is spent supervising and directing the workforce, making staffing decisions (i.e., hiring, training, evaluating, disciplining, discharging, staffing and scheduling), ensuring customer satisfaction and product quality, managing the store’s financial performance, and managing safety and security within the store. The incumbent is responsible for modeling and acting in accordance with Starbucks guiding principles.
Summary Of Key Responsibilities
Leadership: Setting goals for the workgroup, developing organizational capability, and modeling how we work together.
Demonstrates a calm demeanor during periods of high volume or unusual events and manages transitions to keep the store operating to standard.
Delivers legendary customer service by training and holding partners accountable.
Drives the implementation of company programs by developing action plans and motivating the store team.
Maintains integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
Plans, communicates, and delegates responsibilities to ensure smooth operations.
Provides coaching and direction to achieve operational goals; reviews store environment and business indicators to identify opportunities for improvement.
Business Requirements
Provides functional expertise and executes functional responsibilities.
Ensures adherence to wage and hour laws for nonexempt partners and minors.
Solicits customer feedback to understand needs of the local community.
Uses operational tools to plan for and achieve operational excellence in the store.
Analyzes financial reports to identify trends and address store performance.
Summary Of Experience
Progressively responsible retail experience
3 years: Supervision
2 years: Experience analyzing financial reports
Required Knowledge, Skills and Abilities
Demonstrated experience building community relationships
Clear and concise communication skills (oral and written)
Ability to manage effectively in a fast-paced environment
Ability to manage multiple situations simultaneously
Ability to manage resources to meet service levels
Interpersonal skills
Knowledge of customer service techniques
Knowledge of supervisory practices and procedures
Organization and planning skills
Strong operational skills in a customer-service environment
Strong problem-solving skills
Team-building and leadership abilities
Ability to coach and mentor others
Ability to plan and prioritize workload
Ability to handle confidential and sensitive information
Core Competencies
Puts the customer first: relentless focus on the customer and delivering the experience
Works well with others: collaborative and positive team environment
Leads courageously: takes responsibility, adapts to change, makes timely decisions
Develops continuously: seeks opportunities to improve self and others
Achieves results: prioritizes and delivers quality results; understands core products and processes
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Sales and Business Development
Industries
Hospitality
Referrals increase your chances of interviewing at StarTouch One by 2x
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Assistant Store Manager
role at
StarTouch One
Job Summary And Mission
This job contributes to Starbucks success by leading a team of store partners to create and maintain the Starbucks Experience for our customers and partners. The store manager is required to regularly and customarily exercise discretion in managing the overall operation of the store. In particular, a majority of time is spent supervising and directing the workforce, making staffing decisions (i.e., hiring, training, evaluating, disciplining, discharging, staffing and scheduling), ensuring customer satisfaction and product quality, managing the store’s financial performance, and managing safety and security within the store. The incumbent is responsible for modeling and acting in accordance with Starbucks guiding principles.
Summary Of Key Responsibilities
Leadership: Setting goals for the workgroup, developing organizational capability, and modeling how we work together.
Demonstrates a calm demeanor during periods of high volume or unusual events and manages transitions to keep the store operating to standard.
Delivers legendary customer service by training and holding partners accountable.
Drives the implementation of company programs by developing action plans and motivating the store team.
Maintains integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
Plans, communicates, and delegates responsibilities to ensure smooth operations.
Provides coaching and direction to achieve operational goals; reviews store environment and business indicators to identify opportunities for improvement.
Business Requirements
Provides functional expertise and executes functional responsibilities.
Ensures adherence to wage and hour laws for nonexempt partners and minors.
Solicits customer feedback to understand needs of the local community.
Uses operational tools to plan for and achieve operational excellence in the store.
Analyzes financial reports to identify trends and address store performance.
Summary Of Experience
Progressively responsible retail experience
3 years: Supervision
2 years: Experience analyzing financial reports
Required Knowledge, Skills and Abilities
Demonstrated experience building community relationships
Clear and concise communication skills (oral and written)
Ability to manage effectively in a fast-paced environment
Ability to manage multiple situations simultaneously
Ability to manage resources to meet service levels
Interpersonal skills
Knowledge of customer service techniques
Knowledge of supervisory practices and procedures
Organization and planning skills
Strong operational skills in a customer-service environment
Strong problem-solving skills
Team-building and leadership abilities
Ability to coach and mentor others
Ability to plan and prioritize workload
Ability to handle confidential and sensitive information
Core Competencies
Puts the customer first: relentless focus on the customer and delivering the experience
Works well with others: collaborative and positive team environment
Leads courageously: takes responsibility, adapts to change, makes timely decisions
Develops continuously: seeks opportunities to improve self and others
Achieves results: prioritizes and delivers quality results; understands core products and processes
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Sales and Business Development
Industries
Hospitality
Referrals increase your chances of interviewing at StarTouch One by 2x
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr