TalkDesk
Regional Vice President, Sales- HLS
TalkDesk, San Francisco, California, United States, 94199
Overview
At Talkdesk, we are courageous innovators focused on redefining the customer experience. We champion an inclusive and diverse culture representative of the communities in which we live and serve, and we give back through volunteering, supporting non-profits, and minimizing our global footprint. Talkdesk is recognized as a cloud contact center leader by Gartner and Forrester, with strong growth and a position on lists such as the Forbes Cloud 100. We embrace FAST—Focus + Accountability + Speed = Talkdesker—as our fundamental operating principles guiding how we work together to make the impossible possible. Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others. Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures. Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make timely decisions that keep the organization moving forward. Talkdesker: YOU! Duties and Responsibilities
Lead and manage a team of Enterprise Account Executives focused on Healthcare & Life Sciences customers. Coach, mentor, and develop sales reps, driving pipeline generation, deal execution, and quota attainment. Oversee strategy and planning, ensuring customer retention and growth. Use a data-driven approach to territory planning, forecasting, and pipeline development. Translate Talkdesk’s HLS business objectives into a clear execution strategy for your team. Actively engage with customers: participate in key sales meetings, attend QBRs, and build trusted relationships with HLS executives. Serve as a brand ambassador for Talkdesk Healthcare Experience Cloud, representing our CX vision in the healthcare market. Collaborate closely with Marketing, Product, Channel, and Customer Success teams to ensure alignment on healthcare customer needs. Develop and maintain a strong understanding of the Talkdesk HLS solution portfolio, EHR/CRM integrations, and the competitive CCaaS and HLS technology landscape. Qualifications
10+ years in enterprise sales roles, with at least 3-5 years of frontline leadership experience managing Enterprise AEs. Proven success leading teams selling into Healthcare & Life Sciences accounts, with deep knowledge of provider, payer, and/or life sciences buying cycles. Experience with B2B SaaS in regulated industries, ideally CCaaS, CRM, or healthcare engagement platforms. Strong coaching, performance management, and team development skills. Demonstrated ability to build, scale, and motivate high-performing sales teams. Familiarity with large-scale healthcare IT implementations. Track record of achieving quota as both an individual contributor and sales leader. Work Environment
Primarily office-environment work, with extended periods of sitting or standing, and computer-based tasks. Limited lifting; equipment usage limited to computer-related equipment (keyboards, mouse, etc.). Talkdesk Commitment to Inclusion
The Talkdesk story hinges on empathy and acceptance. We are committed to empowering a new kind of customer hero through our software and believe that inclusivity, diversity, and genuine acceptance are essential to our mission. We will hire, promote, work alongside, cheer for, bond with, and welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status. Voluntary Self-Identification
For government reporting purposes, we ask candidates to respond to the voluntary self-identification survey. Completion is entirely voluntary and will not affect hiring decisions. Any information provided will be confidential. As set forth in Talkdesk’s Equal Employment Opportunity policy, we do not discriminate on the basis of protected status under applicable law. Voluntary Self-Identification of Disability (EEO-1): Form CC-305; OMB Control Number 1250-0005; Expires 04/30/2026.
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At Talkdesk, we are courageous innovators focused on redefining the customer experience. We champion an inclusive and diverse culture representative of the communities in which we live and serve, and we give back through volunteering, supporting non-profits, and minimizing our global footprint. Talkdesk is recognized as a cloud contact center leader by Gartner and Forrester, with strong growth and a position on lists such as the Forbes Cloud 100. We embrace FAST—Focus + Accountability + Speed = Talkdesker—as our fundamental operating principles guiding how we work together to make the impossible possible. Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others. Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures. Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make timely decisions that keep the organization moving forward. Talkdesker: YOU! Duties and Responsibilities
Lead and manage a team of Enterprise Account Executives focused on Healthcare & Life Sciences customers. Coach, mentor, and develop sales reps, driving pipeline generation, deal execution, and quota attainment. Oversee strategy and planning, ensuring customer retention and growth. Use a data-driven approach to territory planning, forecasting, and pipeline development. Translate Talkdesk’s HLS business objectives into a clear execution strategy for your team. Actively engage with customers: participate in key sales meetings, attend QBRs, and build trusted relationships with HLS executives. Serve as a brand ambassador for Talkdesk Healthcare Experience Cloud, representing our CX vision in the healthcare market. Collaborate closely with Marketing, Product, Channel, and Customer Success teams to ensure alignment on healthcare customer needs. Develop and maintain a strong understanding of the Talkdesk HLS solution portfolio, EHR/CRM integrations, and the competitive CCaaS and HLS technology landscape. Qualifications
10+ years in enterprise sales roles, with at least 3-5 years of frontline leadership experience managing Enterprise AEs. Proven success leading teams selling into Healthcare & Life Sciences accounts, with deep knowledge of provider, payer, and/or life sciences buying cycles. Experience with B2B SaaS in regulated industries, ideally CCaaS, CRM, or healthcare engagement platforms. Strong coaching, performance management, and team development skills. Demonstrated ability to build, scale, and motivate high-performing sales teams. Familiarity with large-scale healthcare IT implementations. Track record of achieving quota as both an individual contributor and sales leader. Work Environment
Primarily office-environment work, with extended periods of sitting or standing, and computer-based tasks. Limited lifting; equipment usage limited to computer-related equipment (keyboards, mouse, etc.). Talkdesk Commitment to Inclusion
The Talkdesk story hinges on empathy and acceptance. We are committed to empowering a new kind of customer hero through our software and believe that inclusivity, diversity, and genuine acceptance are essential to our mission. We will hire, promote, work alongside, cheer for, bond with, and welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status. Voluntary Self-Identification
For government reporting purposes, we ask candidates to respond to the voluntary self-identification survey. Completion is entirely voluntary and will not affect hiring decisions. Any information provided will be confidential. As set forth in Talkdesk’s Equal Employment Opportunity policy, we do not discriminate on the basis of protected status under applicable law. Voluntary Self-Identification of Disability (EEO-1): Form CC-305; OMB Control Number 1250-0005; Expires 04/30/2026.
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