metropolis.io
Senior Operations Manager New Chicago, Illinois, United States
metropolis.io, Chicago, Illinois, United States, 60290
Metropolis is an artificial intelligence company that uses computer vision technology to enable frictionless, checkout-free experiences. We envision a future where people transact in the real world with speed, ease and convenience that is unparalleled, even online.
Who you are
The Senior Operations Manager is a managerial position that supports the operations at assigned locations. The Senior Manager ensures that all elements of the operation, including team member performance, customer service, financials, maintenance, and safety, meet Metropolis standards. What you'll do
Ensure every moment matters for our clients, resolving client requests and concerns efficiently and communicating proactively with clients on how to improve our operations Conduct routine visits to assigned locations to ensure proper operating procedures, while working to identify all existing and potential operational problems Go above and beyond when necessary to support team and clients by being responsive during off-duty hours Ensure the accounts operate within the budget and make recommendations to attain the budget if unforeseen circumstances cause negative variances. Operate within proper and timely revenue protocols and follow daily deposit procedures; manage P&L (Profit and Loss Statement) Hire, develop, train, and supervise a diverse team of employees. Identify proper staffing levels to complete duties, deliver a superior customer experience, and perform daily job functions What we're looking for
5+ years of management experience Bachelor's degree preferred Proven ability to lead and motivate team members Passionate about going above and beyond to deliver the best possible customer experience and client satisfaction by finding unique ways to solve problems Prior experience creating and maintaining budgets Ability to communicate and work with all levels of the organization, from field employees, executive staff, building management, and customers Experience using various computer applications/systems (e.g., Microsoft Office Suite) When you join Metropolis, you’ll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The anticipated base salary for this position is $100,000.00 USD to $110,000.00 USD annually. The actual base salary offered is determined by a number of variables, including the applicant’s qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held, and the location of residence and/or place of employment. Base salary is one component of Metropolis’s total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans and more. Metropolis values in-person collaboration to drive innovation, strengthen culture, and enhance the Member experience. Our corporate team members hold to our office-first model, which requires employees to be on-site at least four days a week, fostering organic interactions that spark creativity and connection. Metropolis may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting. As part of this process, Metropolis retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records. Metropolis Technologies is an equal opportunity employer. We make all hiring decisions based on merit, qualifications, and business needs, without regard to race, color, religion, sex (including gender identity, sexual orientation, or pregnancy), national origin, disability, veteran status, or any other protected characteristic under federal, state, or local law. Apply for this job
indicates a required field First Name * Last Name * Email * Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Website Are you currently authorized to work in the United States for our Company? * If offered employment, can you submit verification of legal right to work in the United States? * Do you now or will you in the future require sponsorship for employment visa status(e.g., H-1B visa status, etc.) to work legally for our Company in the United States? * Have you ever worked for a Metropolis company (e.g., SP+, Premier Parking) in the past? * Voluntary Self-Identification
For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. As set forth in Metropolis’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Disability Status Select... PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
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The Senior Operations Manager is a managerial position that supports the operations at assigned locations. The Senior Manager ensures that all elements of the operation, including team member performance, customer service, financials, maintenance, and safety, meet Metropolis standards. What you'll do
Ensure every moment matters for our clients, resolving client requests and concerns efficiently and communicating proactively with clients on how to improve our operations Conduct routine visits to assigned locations to ensure proper operating procedures, while working to identify all existing and potential operational problems Go above and beyond when necessary to support team and clients by being responsive during off-duty hours Ensure the accounts operate within the budget and make recommendations to attain the budget if unforeseen circumstances cause negative variances. Operate within proper and timely revenue protocols and follow daily deposit procedures; manage P&L (Profit and Loss Statement) Hire, develop, train, and supervise a diverse team of employees. Identify proper staffing levels to complete duties, deliver a superior customer experience, and perform daily job functions What we're looking for
5+ years of management experience Bachelor's degree preferred Proven ability to lead and motivate team members Passionate about going above and beyond to deliver the best possible customer experience and client satisfaction by finding unique ways to solve problems Prior experience creating and maintaining budgets Ability to communicate and work with all levels of the organization, from field employees, executive staff, building management, and customers Experience using various computer applications/systems (e.g., Microsoft Office Suite) When you join Metropolis, you’ll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The anticipated base salary for this position is $100,000.00 USD to $110,000.00 USD annually. The actual base salary offered is determined by a number of variables, including the applicant’s qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held, and the location of residence and/or place of employment. Base salary is one component of Metropolis’s total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans and more. Metropolis values in-person collaboration to drive innovation, strengthen culture, and enhance the Member experience. Our corporate team members hold to our office-first model, which requires employees to be on-site at least four days a week, fostering organic interactions that spark creativity and connection. Metropolis may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting. As part of this process, Metropolis retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records. Metropolis Technologies is an equal opportunity employer. We make all hiring decisions based on merit, qualifications, and business needs, without regard to race, color, religion, sex (including gender identity, sexual orientation, or pregnancy), national origin, disability, veteran status, or any other protected characteristic under federal, state, or local law. Apply for this job
indicates a required field First Name * Last Name * Email * Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Website Are you currently authorized to work in the United States for our Company? * If offered employment, can you submit verification of legal right to work in the United States? * Do you now or will you in the future require sponsorship for employment visa status(e.g., H-1B visa status, etc.) to work legally for our Company in the United States? * Have you ever worked for a Metropolis company (e.g., SP+, Premier Parking) in the past? * Voluntary Self-Identification
For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. As set forth in Metropolis’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Disability Status Select... PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
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