University of California - San Francisco
Collaboration Services Engineer
University of California - San Francisco, San Francisco, California, United States, 94199
Overview The Collaboration Services Engineer plays a pivotal role in enhancing productivity and communication within Infrastructure Services by facilitating the integration and maintenance of a diverse array of productivity tools. The Collaboration Services Engineer participates in designing, implementing, and maintaining tailored productivity solutions to maintain the infrastructure, troubleshoot issues, ensure security protocols, and help deliver user training. Working closely with stakeholders across academic, medical, research, and administrative units at UCSF, the Collaboration Services Engineer will support opportunities to introduce new tools and modernize existing ones, all aimed at elevating the overall customer experience. In partnership with key internal teams and external vendors, the Engineer assists with initiatives to streamline processes and workflows, prioritizing both security and compliance. The role works extensively with the Senior Engineer(s) and the Lead, Collaboration Services to optimize productivity systems. The final salary and offer components are subject to additional approvals based on UC policy.
Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement. The salary range for this position is $108,000 - $162,000 (Annual Rate). To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html Department Description University of California, San Francisco (UCSF) is distinguished as a leading academic healthcare organization, home to groundbreaking discoveries, world-class education, and exceptional healthcare services. Infrastructure Services (IS) is the backbone of the technological infrastructure, assuring the technical services that enable the academic, medical, and research missions of the organization. Beyond a focus on maintaining systems and resolving issues, we are committed to nurturing the potential of our team members and empowering them to excel. UCSF Infrastructure Services provides 24/7 support to the University community, always upholding the highest level of responsiveness and reliability for our customers. IS values innovation and excellence in ensuring secure and efficient Information Technology (IT) services, regardless of the hour or complexity of the issue. The Digital Workplace Services team within Infrastructure Services is responsible for managing and maintaining UCSF's integrated communications, collaboration, and audio-visual systems. This encompasses a wide array of technologies such as telephony, voicemail, audiovisual technology, video conferencing, and collaboration platforms. The department ensures seamless connectivity and efficient communication across various departments, supporting the institution's mission of providing high-quality healthcare, education, and research. The team plays a crucial role in implementing and optimizing digital workplace solutions to meet the diverse needs of faculty, clinicians, staff, and students, ultimately enhancing operational efficiency and collaboration within UCSF. Responsibilities
Design, implement, and maintain tailored productivity solutions to enhance collaboration and infrastructure reliability. Troubleshoot issues, ensure security protocols, and provide user training. Collaborate with stakeholders across academic, medical, research, and administrative units; partner with internal teams and external vendors to modernize tools and optimize workflows. Work with Senior Engineers and Leads to optimize productivity systems and ensure compliance with security policies. Required Qualifications
Bachelor’s Degree or equivalent combination of experience/training in information technology, computer science, public administration, business administration, or communications. 3 to 5+ years of experience in IT, computer science, or related fields. Advanced skills in programming design, modification, and implementation; basic knowledge of secure software development; ability to create software specifications. Experience installing software, troubleshooting, and repairing moderately complex problems with computing devices, peripherals, and software; experience with incident response and digital forensics. Knowledge of business and process analysis; design, development, and application of technology to meet business needs. Experience with database administration, including advanced querying and data modeling. Familiarity with data design, mapping or conversion; security tools and best practices for server-based software. Ability to write technical documentation clearly; understanding of how system management actions affect related functions. Interpersonal skills to work with technical and non-technical personnel; ability to communicate complex concepts clearly. Experience supporting and optimizing Microsoft 365 (Exchange Online, OneDrive, SharePoint Online, Teams, Intune, Azure AD) and Active Directory/LDAP. Experience with messaging technologies (e.g., Proofpoint, FireEye EX, LISTSERV). Knowledge of network systems and protocols (LAN, WAN, TCP/IP, DNS, DHCP); experience creating technical documentation and troubleshooting procedures. Experience using automation tools (PowerShell, Unix shell scripting, APIs) to streamline tasks and integrate systems. Ability to present technical concepts to diverse audiences in business-friendly terms. Preferred Qualifications
Certifications: Microsoft 365 Certified: Administrator Expert, Fundamentals, Collaboration Communications Systems Engineer Associate, Teams Administrator Associate, or equivalent. Experience in incident response and digital forensics; knowledge of business analysis and software specification creation. Experience with complex database management systems; familiarity with digital workplace technologies (Box, Slack, Google Workspace, Confluence, Miro). About UCSF The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells. Pride Values UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values. In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu. Join us to find a rewarding career contributing to improving healthcare worldwide. Equal Employment Opportunity The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law. Organization: Campus Job Code and Payroll Title: 007309 INFO SYS ANL 3 Job Category: Clinical Systems / IT Professionals Bargaining Unit: 99 - Policy-Covered (No Bargaining Unit) Employee Class: Career Percentage: 100% Location: San Francisco, CA Work Style: Flexible Shift: Days Shift Length: 8 Hours Additional Shift Details: M-F, 9am-5pm, as required after hours support
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Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement. The salary range for this position is $108,000 - $162,000 (Annual Rate). To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html Department Description University of California, San Francisco (UCSF) is distinguished as a leading academic healthcare organization, home to groundbreaking discoveries, world-class education, and exceptional healthcare services. Infrastructure Services (IS) is the backbone of the technological infrastructure, assuring the technical services that enable the academic, medical, and research missions of the organization. Beyond a focus on maintaining systems and resolving issues, we are committed to nurturing the potential of our team members and empowering them to excel. UCSF Infrastructure Services provides 24/7 support to the University community, always upholding the highest level of responsiveness and reliability for our customers. IS values innovation and excellence in ensuring secure and efficient Information Technology (IT) services, regardless of the hour or complexity of the issue. The Digital Workplace Services team within Infrastructure Services is responsible for managing and maintaining UCSF's integrated communications, collaboration, and audio-visual systems. This encompasses a wide array of technologies such as telephony, voicemail, audiovisual technology, video conferencing, and collaboration platforms. The department ensures seamless connectivity and efficient communication across various departments, supporting the institution's mission of providing high-quality healthcare, education, and research. The team plays a crucial role in implementing and optimizing digital workplace solutions to meet the diverse needs of faculty, clinicians, staff, and students, ultimately enhancing operational efficiency and collaboration within UCSF. Responsibilities
Design, implement, and maintain tailored productivity solutions to enhance collaboration and infrastructure reliability. Troubleshoot issues, ensure security protocols, and provide user training. Collaborate with stakeholders across academic, medical, research, and administrative units; partner with internal teams and external vendors to modernize tools and optimize workflows. Work with Senior Engineers and Leads to optimize productivity systems and ensure compliance with security policies. Required Qualifications
Bachelor’s Degree or equivalent combination of experience/training in information technology, computer science, public administration, business administration, or communications. 3 to 5+ years of experience in IT, computer science, or related fields. Advanced skills in programming design, modification, and implementation; basic knowledge of secure software development; ability to create software specifications. Experience installing software, troubleshooting, and repairing moderately complex problems with computing devices, peripherals, and software; experience with incident response and digital forensics. Knowledge of business and process analysis; design, development, and application of technology to meet business needs. Experience with database administration, including advanced querying and data modeling. Familiarity with data design, mapping or conversion; security tools and best practices for server-based software. Ability to write technical documentation clearly; understanding of how system management actions affect related functions. Interpersonal skills to work with technical and non-technical personnel; ability to communicate complex concepts clearly. Experience supporting and optimizing Microsoft 365 (Exchange Online, OneDrive, SharePoint Online, Teams, Intune, Azure AD) and Active Directory/LDAP. Experience with messaging technologies (e.g., Proofpoint, FireEye EX, LISTSERV). Knowledge of network systems and protocols (LAN, WAN, TCP/IP, DNS, DHCP); experience creating technical documentation and troubleshooting procedures. Experience using automation tools (PowerShell, Unix shell scripting, APIs) to streamline tasks and integrate systems. Ability to present technical concepts to diverse audiences in business-friendly terms. Preferred Qualifications
Certifications: Microsoft 365 Certified: Administrator Expert, Fundamentals, Collaboration Communications Systems Engineer Associate, Teams Administrator Associate, or equivalent. Experience in incident response and digital forensics; knowledge of business analysis and software specification creation. Experience with complex database management systems; familiarity with digital workplace technologies (Box, Slack, Google Workspace, Confluence, Miro). About UCSF The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells. Pride Values UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values. In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu. Join us to find a rewarding career contributing to improving healthcare worldwide. Equal Employment Opportunity The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law. Organization: Campus Job Code and Payroll Title: 007309 INFO SYS ANL 3 Job Category: Clinical Systems / IT Professionals Bargaining Unit: 99 - Policy-Covered (No Bargaining Unit) Employee Class: Career Percentage: 100% Location: San Francisco, CA Work Style: Flexible Shift: Days Shift Length: 8 Hours Additional Shift Details: M-F, 9am-5pm, as required after hours support
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