ZipRecruiter
Job DescriptionJob Description
Precision Mechanical, LLP Job Title:
HVAC Service Dispatcher Location:
Rapid City, SD About Us: At Precision Mechanical, we are a trusted and growing HVAC service contractor in Rapid City, SD, dedicated to providing top-quality heating, cooling, and ventilation services to our valued customers. We pride ourselves on our exceptional customer service, industry expertise, and the positive work environment we cultivate for our employees. As we continue to expand, we are looking for a dedicated and highly organized HVAC Service Dispatcher to join our team. Position Overview: The HVAC Service Dispatcher plays a vital role in ensuring our service technicians are dispatched efficiently to customer locations. This role is perfect for someone who enjoys multitasking, thrives in a fast-paced environment, and provides excellent customer service. The Service Dispatcher will work closely with technicians, customers, and management to ensure timely service and smooth daily operations. Key Responsibilities: Scheduling & Dispatching: Assign service calls to HVAC technicians based on location, expertise, and availability. Manage schedules and communicate updates to both customers and field technicians. Customer Communication: Act as the first point of contact for customers, providing them with appointment confirmations, updates on technician arrival times, and resolving any concerns or questions promptly. Coordination: Ensure that all service calls are completed efficiently by coordinating with technicians and monitoring job progress throughout the day. Track and adjust schedules as needed. Record Keeping & Data Entry: Maintain accurate records of service calls, work orders, and customer interactions. Input data into the companys service management software. Make credit and collection calls on open service receivables. Problem Solving: Quickly resolve any scheduling conflicts or urgent service issues. Offer solutions and adjustments to meet customer needs and maintain service quality. Collaboration: Work closely with the service manager and other team members to ensure efficient service operations and customer satisfaction.
Qualifications: Previous Dispatch Experience: Prior experience in a dispatching or customer service role is , especially in HVAC, plumbing, or similar service industries. Strong Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and keep track of technician schedules and customer needs. Excellent Communication: Must possess strong verbal and written communication skills to interact with customers, technicians, and the internal team. Problem-Solving Abilities: Must be able to think quickly and resolve issues effectively when problems arise. Tech-Savvy: Comfortable with using service management software, phone systems, and basic office technology (Microsoft Office, Google Suite, etc.). Positive Attitude & Customer Focus: A friendly, can-do attitude with a focus on providing excellent customer service and building positive relationships with customers and technicians.
Why Work with Us? Competitive Salary & Benefits: We offer competitive wages, healthcare, 401k, and paid time off. Hours: Monday Thursday 8:00 to 4:30, Friday 8:00 -2:00 Training & Development: We invest in the ongoing training and development of our team members to help them grow in their careers. Team-Oriented Environment: Join a supportive, collaborative team that values your input and work ethic.
#hc161948
Precision Mechanical, LLP Job Title:
HVAC Service Dispatcher Location:
Rapid City, SD About Us: At Precision Mechanical, we are a trusted and growing HVAC service contractor in Rapid City, SD, dedicated to providing top-quality heating, cooling, and ventilation services to our valued customers. We pride ourselves on our exceptional customer service, industry expertise, and the positive work environment we cultivate for our employees. As we continue to expand, we are looking for a dedicated and highly organized HVAC Service Dispatcher to join our team. Position Overview: The HVAC Service Dispatcher plays a vital role in ensuring our service technicians are dispatched efficiently to customer locations. This role is perfect for someone who enjoys multitasking, thrives in a fast-paced environment, and provides excellent customer service. The Service Dispatcher will work closely with technicians, customers, and management to ensure timely service and smooth daily operations. Key Responsibilities: Scheduling & Dispatching: Assign service calls to HVAC technicians based on location, expertise, and availability. Manage schedules and communicate updates to both customers and field technicians. Customer Communication: Act as the first point of contact for customers, providing them with appointment confirmations, updates on technician arrival times, and resolving any concerns or questions promptly. Coordination: Ensure that all service calls are completed efficiently by coordinating with technicians and monitoring job progress throughout the day. Track and adjust schedules as needed. Record Keeping & Data Entry: Maintain accurate records of service calls, work orders, and customer interactions. Input data into the companys service management software. Make credit and collection calls on open service receivables. Problem Solving: Quickly resolve any scheduling conflicts or urgent service issues. Offer solutions and adjustments to meet customer needs and maintain service quality. Collaboration: Work closely with the service manager and other team members to ensure efficient service operations and customer satisfaction.
Qualifications: Previous Dispatch Experience: Prior experience in a dispatching or customer service role is , especially in HVAC, plumbing, or similar service industries. Strong Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and keep track of technician schedules and customer needs. Excellent Communication: Must possess strong verbal and written communication skills to interact with customers, technicians, and the internal team. Problem-Solving Abilities: Must be able to think quickly and resolve issues effectively when problems arise. Tech-Savvy: Comfortable with using service management software, phone systems, and basic office technology (Microsoft Office, Google Suite, etc.). Positive Attitude & Customer Focus: A friendly, can-do attitude with a focus on providing excellent customer service and building positive relationships with customers and technicians.
Why Work with Us? Competitive Salary & Benefits: We offer competitive wages, healthcare, 401k, and paid time off. Hours: Monday Thursday 8:00 to 4:30, Friday 8:00 -2:00 Training & Development: We invest in the ongoing training and development of our team members to help them grow in their careers. Team-Oriented Environment: Join a supportive, collaborative team that values your input and work ethic.
#hc161948