Georgia Department of Human Services
Child Support Customer Services Representative 2
Georgia Department of Human Services, Tate, Georgia, United States, 30177
Salary:
$42,901.10 Annually Location :
Statewide, GA Job Type:
Full Time Job Number:
2026-81452 Division/Office:
DCSS Administration Unit:
COMMUNICATION CENTER Opening Date:
09/12/2025 Closing Date:
9/15/2025 11:59 PM Eastern Max Number of Applicants:
100
Description Stronger Families for a Stronger Georgia.
The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults. What we offer.
Enjoy a generous benefits package that includes a flexible work schedule, unique training opportunities, employee retirement plan, 401(k) plan and 457 plan, 13 paid holidays, vacation & sick leave, medical, dental, vision, long/short-term care, life insurance, and employee discount programs; in addition to telework opportunities depending upon the position. Start your career in public service . DCSS is the division within DHS that enhances the well-being of children by locating non-custodial parents; establishing paternity and support orders; enforcing and modifying support obligations; and collecting and distributing child support payments. This program promotes parent accountability and self-sufficiency while reducing the public responsibility for providing financial and medical support to children. DCSS also administers several outreach programs to include but not limited to Fatherhood, Prison Re-Entry and Parental Accountability Court. All of these outreach initiatives are devoted to increasing non-custodial parental involvement in the child's life.
The Georgia Department of Human Services (DHS), Division of Child Support Services (DCSS) is seeking candidates for the position of
Child Support Customer Services Representative 2
for the Communication Center .
This position is a telework position.
JOIN OUR TEAM!!!
Job Description
Pay Grade: F
Under general supervision, communicates with clients and other constituents via telephone, email, correspondence and direct contact to ensure that support obligations are met.
Roles and Responsibilities:
Communicates Child Support obligations and communicates necessary information to ensure obligations are met. Communicates with clients and other constituents via telephone, email, correspondence, and direct contact. Coordinates child support activities with legal, judicial, and public organizations. Obtains and documents detailed information. Performs other professional responsibilities as assigned by supervisor. Core Competencies: Home based technology that is equipped with a Windows based operating system and high speed internet access in order to receive the agency's software applications required for candidates approved to telework. Compliance with State of GA teleworking policy requirements. Excellent oral, written, analytical, presentation and interpersonal communication skills. Strong proficiency in the use of Microsoft Office Suite and/or standard software applications typically used in a corporate office environment. Minimum Qualifications
High school diploma/GED
AND
Two (2) years of direct job-related experience. OR
One (1) year of experience at the lower level Child Support Cust Svc Rep 1 (SST090) or position equivalent. Preferred Skills/Qualifications Preference will be given to candidates who, in addition to meeting the minimum qualifications, demonstrate some or all of the following skills/experience: High school diploma/GED
AND Two (2) years of call center experience
Additional Information For more detailed information about the Georgia Department Human Services
https://dhs.georgia.gov/ Employment Information Current State employees are subject to State Personnel Board (SPB) Rules regarding salary.
DHS is an Equal Opportunity Employer
If you require accommodations under the Americans with Disabilities Act (ADA), email request by the closing date of this announcement to:
The candidate selected for this position may be subject to pre-employment drug screening, education verification, reference, motor vehicle records, and criminal background checks.
DHS accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) will be considered. DHS will contact educational institutions to verify degree, diploma, licensure, etc.
As an employee of DHS, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.
Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring official for next steps in the selection process. Only applicants who are selected and interviewed will receive notification. This position is subject to close at any time once a satisfactory applicant pool has been identified. In addition to a competitive salary, DHS offers a generous benefits package, which includes employee retirement plan; paid holidays annually; vacation and sick leave; health, dental, vision, legal, disability, accidental death and dismemberment, health and child care spending account. Visit for more information. Insurance
Health, dental, vision, legal, disability, accidental death and dismemberment, healthcare and childcare spending accounts, and life insurance plans are available.
Health Benefits : 1-800-610-1863
Flexible Benefits : 1-877-342-7339
Retirement
State employees participate in the Employee's Retirement System. Contributions are based on a percentage of salary and service date entry
Employee Retirement System: 1-800-805-4609
Deferred Compensation
Tax shelter plans are available that enable employees to provide for greater retirement security. Fund programs are available in both 457(k) and 401(k) plans.
Peach State Reserves : 1-877-342-7339
Credit Union
Employees are eligible to become members of the and 01
What is your highest level of education completed?
Doctorate Degree Master's Degree Bachelor's Degree Associate's Degree High School Diploma GED None of the Above
02
Do you have high speed internet and the ability to work from home?
Yes No
03
In addition to your high school diploma or GED, how many years of experience do you have working in a call center environment?
None Less than 1 Year 1+ Years 2+ Years 3+ Years More than 4 Years
04
How many years of experience do have communicating with clients and other constituents via telephone, email correspondence and direct contact?
None Less than 1 Year 1+ Years 2+ Years 3+ Years More than 4 Years
05
How many years experience do you have coordinating child support activities with legal, judicial, and public organizations?
None 1 Year 2 Years 3 Years +
06
Do you have One (1) year of experience at the lower level Child Support Cust Svc Rep 1 (SST090) or position equivalent? (Experience must be shown on the application)
Yes No
Required Question
$42,901.10 Annually Location :
Statewide, GA Job Type:
Full Time Job Number:
2026-81452 Division/Office:
DCSS Administration Unit:
COMMUNICATION CENTER Opening Date:
09/12/2025 Closing Date:
9/15/2025 11:59 PM Eastern Max Number of Applicants:
100
Description Stronger Families for a Stronger Georgia.
The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults. What we offer.
Enjoy a generous benefits package that includes a flexible work schedule, unique training opportunities, employee retirement plan, 401(k) plan and 457 plan, 13 paid holidays, vacation & sick leave, medical, dental, vision, long/short-term care, life insurance, and employee discount programs; in addition to telework opportunities depending upon the position. Start your career in public service . DCSS is the division within DHS that enhances the well-being of children by locating non-custodial parents; establishing paternity and support orders; enforcing and modifying support obligations; and collecting and distributing child support payments. This program promotes parent accountability and self-sufficiency while reducing the public responsibility for providing financial and medical support to children. DCSS also administers several outreach programs to include but not limited to Fatherhood, Prison Re-Entry and Parental Accountability Court. All of these outreach initiatives are devoted to increasing non-custodial parental involvement in the child's life.
The Georgia Department of Human Services (DHS), Division of Child Support Services (DCSS) is seeking candidates for the position of
Child Support Customer Services Representative 2
for the Communication Center .
This position is a telework position.
JOIN OUR TEAM!!!
Job Description
Pay Grade: F
Under general supervision, communicates with clients and other constituents via telephone, email, correspondence and direct contact to ensure that support obligations are met.
Roles and Responsibilities:
Communicates Child Support obligations and communicates necessary information to ensure obligations are met. Communicates with clients and other constituents via telephone, email, correspondence, and direct contact. Coordinates child support activities with legal, judicial, and public organizations. Obtains and documents detailed information. Performs other professional responsibilities as assigned by supervisor. Core Competencies: Home based technology that is equipped with a Windows based operating system and high speed internet access in order to receive the agency's software applications required for candidates approved to telework. Compliance with State of GA teleworking policy requirements. Excellent oral, written, analytical, presentation and interpersonal communication skills. Strong proficiency in the use of Microsoft Office Suite and/or standard software applications typically used in a corporate office environment. Minimum Qualifications
High school diploma/GED
AND
Two (2) years of direct job-related experience. OR
One (1) year of experience at the lower level Child Support Cust Svc Rep 1 (SST090) or position equivalent. Preferred Skills/Qualifications Preference will be given to candidates who, in addition to meeting the minimum qualifications, demonstrate some or all of the following skills/experience: High school diploma/GED
AND Two (2) years of call center experience
Additional Information For more detailed information about the Georgia Department Human Services
https://dhs.georgia.gov/ Employment Information Current State employees are subject to State Personnel Board (SPB) Rules regarding salary.
DHS is an Equal Opportunity Employer
If you require accommodations under the Americans with Disabilities Act (ADA), email request by the closing date of this announcement to:
The candidate selected for this position may be subject to pre-employment drug screening, education verification, reference, motor vehicle records, and criminal background checks.
DHS accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) will be considered. DHS will contact educational institutions to verify degree, diploma, licensure, etc.
As an employee of DHS, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.
Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring official for next steps in the selection process. Only applicants who are selected and interviewed will receive notification. This position is subject to close at any time once a satisfactory applicant pool has been identified. In addition to a competitive salary, DHS offers a generous benefits package, which includes employee retirement plan; paid holidays annually; vacation and sick leave; health, dental, vision, legal, disability, accidental death and dismemberment, health and child care spending account. Visit for more information. Insurance
Health, dental, vision, legal, disability, accidental death and dismemberment, healthcare and childcare spending accounts, and life insurance plans are available.
Health Benefits : 1-800-610-1863
Flexible Benefits : 1-877-342-7339
Retirement
State employees participate in the Employee's Retirement System. Contributions are based on a percentage of salary and service date entry
Employee Retirement System: 1-800-805-4609
Deferred Compensation
Tax shelter plans are available that enable employees to provide for greater retirement security. Fund programs are available in both 457(k) and 401(k) plans.
Peach State Reserves : 1-877-342-7339
Credit Union
Employees are eligible to become members of the and 01
What is your highest level of education completed?
Doctorate Degree Master's Degree Bachelor's Degree Associate's Degree High School Diploma GED None of the Above
02
Do you have high speed internet and the ability to work from home?
Yes No
03
In addition to your high school diploma or GED, how many years of experience do you have working in a call center environment?
None Less than 1 Year 1+ Years 2+ Years 3+ Years More than 4 Years
04
How many years of experience do have communicating with clients and other constituents via telephone, email correspondence and direct contact?
None Less than 1 Year 1+ Years 2+ Years 3+ Years More than 4 Years
05
How many years experience do you have coordinating child support activities with legal, judicial, and public organizations?
None 1 Year 2 Years 3 Years +
06
Do you have One (1) year of experience at the lower level Child Support Cust Svc Rep 1 (SST090) or position equivalent? (Experience must be shown on the application)
Yes No
Required Question