AdventHealth
Consumer Exp Specialist AdventHealth Shawnee Mission
AdventHealth Shawnee Mission has been providing faith-based, whole-person care to the Kansas City community since 1962. Our team members, physicians, and volunteers extend the healing ministry of Christ each day through dedication to clinical excellence and uncommon compassion. As the largest health care provider in Johnson County, we touch lives throughout our community at our locations in Lenexa, Shawnee Mission, and South Overland Park, and through our main campus AdventHealth Shawnee Mission in Merriam, which includes a cancer center, six physician office buildings, and an associate child-care center. We're also proud to have more than 30 specialized physicians serving at 15 primary and urgent care locations. Joining our team means joining an important mission to serve others but can also serve your family well. Our team members enjoy superior health benefits, Magnet Recognition, tuition reimbursement, a generous Paid Days Off plan, and support in achieving your personal health goals through our Associate Wellness Department. Every day, our fellow team members show up to work, unified by one shared mission: Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind, and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam, and patient room, we're committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier. The Role You'll Contribute
The frontline Specialist is responsible for fielding and resolving inquiries via phone, chat, and other potential contact methods within the centralized Consumer Experience Center (CxC). Expectations of this role include providing exceptional customer service, striving to anticipate and meet the needs of AdventHealth consumers, treating all consumers and colleagues with dignity and respect, and working collaboratively with colleagues to achieve quality and performance standards. The frontline Specialist reports to the department Supervisor and maintains a working knowledge of AdventHealth service offerings, service workflows, and contact center technologies necessary to perform all job functions. The Value You'll Bring To The Team
Demonstrate through behavior AdventHealth's mission, vision, values, and service standards as outlined in the organizations Whole Care Experience training Maintain competence and use critical thinking skills to promptly resolve consumer inquiries within assigned functional area(s) Demonstrates empowerment to successfully resolve customer inquiries Adhere to all established workflows, scripting, and department greetings Performs services necessary to create delightful customer experience by setting proper expectations and consistently following through with end-users The Expertise And Experiences You'll Need To Succeed
High-school diploma or equivalent 1 years prior experience in a Call Center OR Customer Service environment This facility is an equal opportunity employer and complies with federal, state, and local anti-discrimination laws, regulations, and ordinances. Category: Patient Experience Organization: AdventHealth Shawnee Mission Schedule: Full-time Shift: 1 - Day Req ID: 25035647 We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age, or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits, and other terms and conditions of employment.
AdventHealth Shawnee Mission has been providing faith-based, whole-person care to the Kansas City community since 1962. Our team members, physicians, and volunteers extend the healing ministry of Christ each day through dedication to clinical excellence and uncommon compassion. As the largest health care provider in Johnson County, we touch lives throughout our community at our locations in Lenexa, Shawnee Mission, and South Overland Park, and through our main campus AdventHealth Shawnee Mission in Merriam, which includes a cancer center, six physician office buildings, and an associate child-care center. We're also proud to have more than 30 specialized physicians serving at 15 primary and urgent care locations. Joining our team means joining an important mission to serve others but can also serve your family well. Our team members enjoy superior health benefits, Magnet Recognition, tuition reimbursement, a generous Paid Days Off plan, and support in achieving your personal health goals through our Associate Wellness Department. Every day, our fellow team members show up to work, unified by one shared mission: Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind, and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam, and patient room, we're committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier. The Role You'll Contribute
The frontline Specialist is responsible for fielding and resolving inquiries via phone, chat, and other potential contact methods within the centralized Consumer Experience Center (CxC). Expectations of this role include providing exceptional customer service, striving to anticipate and meet the needs of AdventHealth consumers, treating all consumers and colleagues with dignity and respect, and working collaboratively with colleagues to achieve quality and performance standards. The frontline Specialist reports to the department Supervisor and maintains a working knowledge of AdventHealth service offerings, service workflows, and contact center technologies necessary to perform all job functions. The Value You'll Bring To The Team
Demonstrate through behavior AdventHealth's mission, vision, values, and service standards as outlined in the organizations Whole Care Experience training Maintain competence and use critical thinking skills to promptly resolve consumer inquiries within assigned functional area(s) Demonstrates empowerment to successfully resolve customer inquiries Adhere to all established workflows, scripting, and department greetings Performs services necessary to create delightful customer experience by setting proper expectations and consistently following through with end-users The Expertise And Experiences You'll Need To Succeed
High-school diploma or equivalent 1 years prior experience in a Call Center OR Customer Service environment This facility is an equal opportunity employer and complies with federal, state, and local anti-discrimination laws, regulations, and ordinances. Category: Patient Experience Organization: AdventHealth Shawnee Mission Schedule: Full-time Shift: 1 - Day Req ID: 25035647 We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age, or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits, and other terms and conditions of employment.