Mondo is hiring: Senior Business Analyst in Boston

Overview

Senior Business Analyst, Hybrid (Boston, MA). Start date is September 4, 2025, for this 12-month contract position. Location-Type: Hybrid Boston, MA (3 days onsite). Compensation Range: $87.00 / hr W2.

Responsibilities

• Meet with stakeholders to gather and document business and technical requirements.
• Analyze current systems and processes to identify areas for improvement.
• Translate business needs into user stories, technical specifications, and solution designs.
• Lead system integration initiatives involving APIs, middleware, and data exchange.
• Collaborate with infrastructure and security teams to ensure compliance with standards.
• Facilitate workshops and solution design sessions with cross-functional teams.
• Develop process flows, data mappings, and supporting documentation.
• Support QA and UAT activities by defining test cases and validating outcomes.
• Monitor system performance, recommend enhancements, and troubleshoot issues.
• Mentor junior analysts and contribute to BA practice development.

Requirements — Must-Haves

• Bachelor's degree in Information Systems, Business, Computer Science, or related field (or equivalent professional experience).
• 5 years' experience as an IT Business Analyst, ideally with enterprise systems and integrations.
• Strong analytical and problem-solving skills.
• Experience with business process modeling and requirements gathering.
• Knowledge of API integrations, middleware, and system interoperability.
• Understanding of IT infrastructure (networks, servers, cloud, security).
• Skilled in requirements documentation, use cases, and solution design.
• Proficiency with tools such as Jira, Confluence, Visio / Lucidchart, and MS Office.
• Strong communication skills, able to work effectively with both technical and non-technical stakeholders.

Nice-to-Haves

• Master's degree or MBA.
• Certifications such as CBAP, PMI-PBA, ITIL, or TOGAF.
• Experience with enterprise platforms like ServiceNow, Workday, Salesforce, or SAP.
• Familiarity with data tools (SQL, Power BI, Tableau).
• Exposure to cloud platforms (Azure, AWS) and DevOps practices.