City of Sunrise FL
Citizen Service Specialist II (CITY COMMISSION OFFICE)
City of Sunrise FL, Sunrise, Florida, United States
Salary :
$55,587.42 - $78,543.72 Annually Location :
Sunrise, FL Job Type:
Full Time Job Number:
2025-184 Department:
CITY COMMISSION Opening Date:
09/12/2025 Closing Date:
10/12/2025 11:59 PM Eastern Bargaining Unit:
SGEU
Description
NATURE OF WORK
This classification involves interaction with the public providing administrative support, responding to various information requests, and resolving customer complaints. An employee in this position acts as a liaison between the department and the community; troubleshoots problems with customers related to City operations, programs, and, activities; and provides administrative support in related budget, personnel, and travel related activities. This position also performs research, various administrative duties such as answering phones, dealing with correspondence, scheduling appointments, performing research, photocopying and assembling books, filing, compiling data, and creating reports. Examples of Duties
ESSENTIAL JOB FUNCTIONS
Provides outstanding customer service for the Sunrise community and for the office. Receives, investigates, and responds to citizen, design professional, developer, and contractor complaints; resolves complaints or refers them to appropriate respondent. Engages customers by phone or in person to determine their needs, nature of business, questions, or concerns; tracks referrals to other departments to ensure that assistance was provided in a timely manner and that the matter was successfully resolved; follows-up with department if a response appears insufficient or is late. Advises the administrative supervisor and/or department personnel of major emerging problems; recommends changes in City procedures to remedy problem situations. Assists residents when questions or disputes arise over the appropriateness of the City's response. Performs administrative duties in matters not requiring policy decisions. Keeps various activity and production records. Participates in information searches and compiles data on assigned projects; prepares and submits special reports. Assists other office or department personnel in supplying information, suggesting sources of referral, or suggesting alternate resolutions. Takes notes and transcribes them as needed. Composes and reviews correspondence; ensures correct grammar, format, and completeness. Receives and screens telephone calls; responds to requests for information; and takes detailed messages as necessary. Assists in establishing and maintaining office filing systems, purges files of unnecessary items according to established records retention policies and procedures. Manages office calendars; sets-up meetings and appointments as requested. Keeps office supplies stocked, creates purchase orders, and makes direct payment requests as needed. Provides administrative support to assigned groups; prepares meeting agendas; prepares meeting backup information and attends related meetings. Attend external meetings and hand deliver items to other offsite locations on an as needed basis. Performs related work as required. Requirements
EDUCATION
Graduation from an accredited high school or possession of a GED equivalency diploma. PROOF OF HIGHEST FORM OF COMPLETED EDUCATION MUST BE SUBMITTED AS AN ATTACHMENT WITH APPLICATION. (Applications without attached proof of education will not be processed for consideration.) EXPERIENCE
Considerable experience providing administrative support to an executive or department head Extensive customer service experience required Public sector experience desirable Tyler Munis experience desirable Records management experience desirable NECESSARY SPECIAL QUALIFICATIONS Possession of valid driver's license Must obtain a valid Florida driver's license prior to hire Qualified candidates must successfully pass assessments in Microsoft Word, Excel and Keyboarding PHYSICAL REQUIREMENTS
Work Environment: Work is performed primarily in a standard office environment. Tasks are regularly performed without exposure to adverse environmental conditions. Physical:
Light physical effort in sedentary to light work, which may involve some lifting, carrying, pushing and/or pulling of objects and materials up to twenty (20) pounds. Prolonged sitting and or standing may be required. Sensory:
The ability to perceive and differentiate visual cues or signals. Tasks require the ability to communicate orally and in writing. Supplemental Information
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of City goals, policies, procedures, and practices. Knowledge of executive secretarial methods, techniques, and procedures. Knowledge of business English, mathematics rules, and accepted principals of grammar and composition. Knowledge of standard office practices, equipment usage, and procedures. Knowledge of the City structure and function of various City departments. Knowledge of development applications and permit processes. Skill in the operation of computer equipment and keyboard, including PC applications. Skill in Microsoft Word and Excel. Ability to deal effectively with other department personnel and elected officials, as needed, and the public sometimes in stressful or emotional situations. Ability to acquire knowledge of the operation to which assigned including its policies, procedures, regulations, organization, and workflow. Ability to understand and interpret policies and procedures of various departments in order to provide service to the public. Ability to deal effectively with customers on the telephone, in person, and through written contacts. Ability to work cooperatively in a team environment. Ability to understand and carry out complex oral and written instructions. Ability to maintain clerical records according to department requirements. Ability to collect and analyze data. Ability to write persuasive but tactful emails, letters, and memoranda. Ability to establish and maintain effective working relationships with subordinates, superiors, and a variety of city and other officials. Ability to express ideas clearly and concisely, both verbally and in writing. Ability to research and develop information from a variety of sources. Ability to work after normal business hours (9:00am - 5:00pm)
BENEFITS PACKAGE SUMMARY GENERAL EMPLOYEE HIRED ON OR AFTER 10/01/23
City-Paid Medical Benefits: • Group Health Insurance: The City pays for 100% of the cost for single coverage for full-time employees and 66.66% of cost for Dependent/Family Coverage. Upon retirement and separation from City employment, employee receives a monthly stipend of $350 per month, applicable toward retiree health coverage. • Life Insurance: $30,000 • Accidental Death & Dismemberment (AD&D): $10,000 • Employee Assistance Program (EAP) through Cigna Behavioral
Retirement: • Employee Contribution = 8% • Vesting = 10 Years • Normal Retirement Benefit = 2.5% of pensionable earnings for each year of creditable service • Average Final Compensation (AFC) = 3 best consecutive earning years • Maximum Benefit = 80% of AFC, not to exceed $80,000. • Normal Retirement = Age 62 and ten (10) years of creditable service • Early Retirement = Age 57 and ten (10) years of creditable service, 3% annual reduction for each year prior to normal retirement age • 13th check based on monthly retirement, payable if the pension plan funding status is equal to or greater than 100%. Paid in December each year following retirement • Deferred Retirement Option Plan (DROP) = 4 years/48 months maximum • DROP Interest Rate = 4%, compounded annually
Longevity: Based on successful completion of full-time, continuous service with the City, employee shall receive the following: Years of Creditable Service Longevity Benefit* 10 Years 2.5% 15 Years 2.5% 20 Years 5.0% * Longevity Benefit calculated on employee's base rate of pay
Paid Holidays: Employees receive the following City-paid holidays: • New Year's Day • Martin Luther King Day • Memorial Day • Juneteenth • 4th of July, Independence Day • Labor Day • Veterans' Day • Thanksgiving Day • Friday after Thanksgiving • Christmas Day
Annual Leave: Annual leave may be taken as earned after completion of (90) calendar days. Maximum accumulation each fiscal year is 290 hours. At time of resignation or retirement, employee is paid for all annual leave accrued at their current rate of pay. Annual leave is accrued based on continuous, full-time service with the City, as follows: Completed Months of Service
Total Hours Accrued Annually Up to and including first 60 months 96 hours/12 Days Greater than 60 months through 120 months 136 hours/17 Days Greater than 120 months through 204 months 176 hours/22 Days Greater than 204 months 216 hours/27 Days
Annual Leave Cash Out: Employee can opt to receive a non-pensionable cash payment twice per year for up to forty (40) hours of annual leave, provided accrued annual leave bank does not fall below eighty (80) hours.
Floating Holidays: Upon completion of (26) weeks of full-time employment with the City, employee shall be entitled to utilize up to five (5) floating holidays per fiscal year. Floating holidays shall not carry over to the next fiscal year. Perfect Attendance: For every six (6) months period (April 1 - September 30) and (October 1 - March 31) in which, no sick or unpaid leave is utilized, an employee shall receive ten (10) hours of annual leave credited. Employees who qualify for a consecutive Perfect Attendance benefit shall receive fourteen (14) hours of annual leave credited for each applicable consecutive earning period.
Sick Leave: Each employee earns (96) hours (12 days) of sick leave annually with no waiting period for use and unlimited accrual. Upon separation of City employment due to resignation, employee shall receive payment of all accrued sick leave at a rate of twenty-five percent (25%) of the employee's current rate of pay at time of resignation. Upon separation of employment due to retirement, employee shall receive payment of all accrued sick leave at a rate of fifty percent (50%) of the employee's current rate of pay at the time of retirement.
Sick Leave Conversion: After completion of one (1) year of continuous, full-time employment with the City, an employee may convert their unused portion of their first six (6) days (maximum of forty-eight (48) hours) of accrued sick leave into annual leave. Conversions are subject to the following: A minimum of 96 unused sick leave hours accrued prior to hours being converted, total eligible sick leave hours to be converted shall be reduced hour-for-hour by any sick leave hours utilized during the eligible benefit period, and conversion subject to annual leave accrual cap.
Bereavement: Qualifying City-paid Bereavement Leave as follows: • In State = Up to 3 Days • Out of State = Up to 5 Days
Tuition Reimbursement: After one (1) year of full-time employment • 100% reimbursement for a grade of A or B • 50% reimbursement for a grade of C • $250 books/lab reimbursement per semester
Credit Union: We Florida Financial Bank & Credit Union - 8890 NW 44th Street, Sunrise, FL. 33351
Optional Voluntary Benefits (paid by the employee): • Single or Family Dental Insurance Coverage • Single or Family Vision Insurance Coverage • Accident Advantage • Life Insurance Coverage • AD&D • Short Term Disability • Critical Care Protection • Cancer Protection Assurance • MissionSquare Retirement Compensation Programs o 457 Deferred Compensation Plan o 401(a) Governmental Purchase Plan: Newly hired 01
Can you provide proof that you graduated from an accredited high school or received a G.E.D. equivalency diploma? Please attach and submit proof of highest level of completed education with application.
Yes No
02
Do you possess considerable experience providing administrative support to an executive or department head?
Yes No
03
Do you possess extensive customer service experience
Yes No
04
Do you possess Public sector experience?
Yes No
05
Are you proficient in Microsoft Word and Excel?
Yes No
06
Are you able to successfully pass a keyboarding assessment? (Typing test will be required if selected for interview)
Yes No
07
Do you have experience using Tyler Munis software?
Yes No
08
Do you have a valid Driver's License?
Yes No
09
If yes, please provide Driver's License number and Date of Issue: Required Question
$55,587.42 - $78,543.72 Annually Location :
Sunrise, FL Job Type:
Full Time Job Number:
2025-184 Department:
CITY COMMISSION Opening Date:
09/12/2025 Closing Date:
10/12/2025 11:59 PM Eastern Bargaining Unit:
SGEU
Description
NATURE OF WORK
This classification involves interaction with the public providing administrative support, responding to various information requests, and resolving customer complaints. An employee in this position acts as a liaison between the department and the community; troubleshoots problems with customers related to City operations, programs, and, activities; and provides administrative support in related budget, personnel, and travel related activities. This position also performs research, various administrative duties such as answering phones, dealing with correspondence, scheduling appointments, performing research, photocopying and assembling books, filing, compiling data, and creating reports. Examples of Duties
ESSENTIAL JOB FUNCTIONS
Provides outstanding customer service for the Sunrise community and for the office. Receives, investigates, and responds to citizen, design professional, developer, and contractor complaints; resolves complaints or refers them to appropriate respondent. Engages customers by phone or in person to determine their needs, nature of business, questions, or concerns; tracks referrals to other departments to ensure that assistance was provided in a timely manner and that the matter was successfully resolved; follows-up with department if a response appears insufficient or is late. Advises the administrative supervisor and/or department personnel of major emerging problems; recommends changes in City procedures to remedy problem situations. Assists residents when questions or disputes arise over the appropriateness of the City's response. Performs administrative duties in matters not requiring policy decisions. Keeps various activity and production records. Participates in information searches and compiles data on assigned projects; prepares and submits special reports. Assists other office or department personnel in supplying information, suggesting sources of referral, or suggesting alternate resolutions. Takes notes and transcribes them as needed. Composes and reviews correspondence; ensures correct grammar, format, and completeness. Receives and screens telephone calls; responds to requests for information; and takes detailed messages as necessary. Assists in establishing and maintaining office filing systems, purges files of unnecessary items according to established records retention policies and procedures. Manages office calendars; sets-up meetings and appointments as requested. Keeps office supplies stocked, creates purchase orders, and makes direct payment requests as needed. Provides administrative support to assigned groups; prepares meeting agendas; prepares meeting backup information and attends related meetings. Attend external meetings and hand deliver items to other offsite locations on an as needed basis. Performs related work as required. Requirements
EDUCATION
Graduation from an accredited high school or possession of a GED equivalency diploma. PROOF OF HIGHEST FORM OF COMPLETED EDUCATION MUST BE SUBMITTED AS AN ATTACHMENT WITH APPLICATION. (Applications without attached proof of education will not be processed for consideration.) EXPERIENCE
Considerable experience providing administrative support to an executive or department head Extensive customer service experience required Public sector experience desirable Tyler Munis experience desirable Records management experience desirable NECESSARY SPECIAL QUALIFICATIONS Possession of valid driver's license Must obtain a valid Florida driver's license prior to hire Qualified candidates must successfully pass assessments in Microsoft Word, Excel and Keyboarding PHYSICAL REQUIREMENTS
Work Environment: Work is performed primarily in a standard office environment. Tasks are regularly performed without exposure to adverse environmental conditions. Physical:
Light physical effort in sedentary to light work, which may involve some lifting, carrying, pushing and/or pulling of objects and materials up to twenty (20) pounds. Prolonged sitting and or standing may be required. Sensory:
The ability to perceive and differentiate visual cues or signals. Tasks require the ability to communicate orally and in writing. Supplemental Information
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of City goals, policies, procedures, and practices. Knowledge of executive secretarial methods, techniques, and procedures. Knowledge of business English, mathematics rules, and accepted principals of grammar and composition. Knowledge of standard office practices, equipment usage, and procedures. Knowledge of the City structure and function of various City departments. Knowledge of development applications and permit processes. Skill in the operation of computer equipment and keyboard, including PC applications. Skill in Microsoft Word and Excel. Ability to deal effectively with other department personnel and elected officials, as needed, and the public sometimes in stressful or emotional situations. Ability to acquire knowledge of the operation to which assigned including its policies, procedures, regulations, organization, and workflow. Ability to understand and interpret policies and procedures of various departments in order to provide service to the public. Ability to deal effectively with customers on the telephone, in person, and through written contacts. Ability to work cooperatively in a team environment. Ability to understand and carry out complex oral and written instructions. Ability to maintain clerical records according to department requirements. Ability to collect and analyze data. Ability to write persuasive but tactful emails, letters, and memoranda. Ability to establish and maintain effective working relationships with subordinates, superiors, and a variety of city and other officials. Ability to express ideas clearly and concisely, both verbally and in writing. Ability to research and develop information from a variety of sources. Ability to work after normal business hours (9:00am - 5:00pm)
BENEFITS PACKAGE SUMMARY GENERAL EMPLOYEE HIRED ON OR AFTER 10/01/23
City-Paid Medical Benefits: • Group Health Insurance: The City pays for 100% of the cost for single coverage for full-time employees and 66.66% of cost for Dependent/Family Coverage. Upon retirement and separation from City employment, employee receives a monthly stipend of $350 per month, applicable toward retiree health coverage. • Life Insurance: $30,000 • Accidental Death & Dismemberment (AD&D): $10,000 • Employee Assistance Program (EAP) through Cigna Behavioral
Retirement: • Employee Contribution = 8% • Vesting = 10 Years • Normal Retirement Benefit = 2.5% of pensionable earnings for each year of creditable service • Average Final Compensation (AFC) = 3 best consecutive earning years • Maximum Benefit = 80% of AFC, not to exceed $80,000. • Normal Retirement = Age 62 and ten (10) years of creditable service • Early Retirement = Age 57 and ten (10) years of creditable service, 3% annual reduction for each year prior to normal retirement age • 13th check based on monthly retirement, payable if the pension plan funding status is equal to or greater than 100%. Paid in December each year following retirement • Deferred Retirement Option Plan (DROP) = 4 years/48 months maximum • DROP Interest Rate = 4%, compounded annually
Longevity: Based on successful completion of full-time, continuous service with the City, employee shall receive the following: Years of Creditable Service Longevity Benefit* 10 Years 2.5% 15 Years 2.5% 20 Years 5.0% * Longevity Benefit calculated on employee's base rate of pay
Paid Holidays: Employees receive the following City-paid holidays: • New Year's Day • Martin Luther King Day • Memorial Day • Juneteenth • 4th of July, Independence Day • Labor Day • Veterans' Day • Thanksgiving Day • Friday after Thanksgiving • Christmas Day
Annual Leave: Annual leave may be taken as earned after completion of (90) calendar days. Maximum accumulation each fiscal year is 290 hours. At time of resignation or retirement, employee is paid for all annual leave accrued at their current rate of pay. Annual leave is accrued based on continuous, full-time service with the City, as follows: Completed Months of Service
Total Hours Accrued Annually Up to and including first 60 months 96 hours/12 Days Greater than 60 months through 120 months 136 hours/17 Days Greater than 120 months through 204 months 176 hours/22 Days Greater than 204 months 216 hours/27 Days
Annual Leave Cash Out: Employee can opt to receive a non-pensionable cash payment twice per year for up to forty (40) hours of annual leave, provided accrued annual leave bank does not fall below eighty (80) hours.
Floating Holidays: Upon completion of (26) weeks of full-time employment with the City, employee shall be entitled to utilize up to five (5) floating holidays per fiscal year. Floating holidays shall not carry over to the next fiscal year. Perfect Attendance: For every six (6) months period (April 1 - September 30) and (October 1 - March 31) in which, no sick or unpaid leave is utilized, an employee shall receive ten (10) hours of annual leave credited. Employees who qualify for a consecutive Perfect Attendance benefit shall receive fourteen (14) hours of annual leave credited for each applicable consecutive earning period.
Sick Leave: Each employee earns (96) hours (12 days) of sick leave annually with no waiting period for use and unlimited accrual. Upon separation of City employment due to resignation, employee shall receive payment of all accrued sick leave at a rate of twenty-five percent (25%) of the employee's current rate of pay at time of resignation. Upon separation of employment due to retirement, employee shall receive payment of all accrued sick leave at a rate of fifty percent (50%) of the employee's current rate of pay at the time of retirement.
Sick Leave Conversion: After completion of one (1) year of continuous, full-time employment with the City, an employee may convert their unused portion of their first six (6) days (maximum of forty-eight (48) hours) of accrued sick leave into annual leave. Conversions are subject to the following: A minimum of 96 unused sick leave hours accrued prior to hours being converted, total eligible sick leave hours to be converted shall be reduced hour-for-hour by any sick leave hours utilized during the eligible benefit period, and conversion subject to annual leave accrual cap.
Bereavement: Qualifying City-paid Bereavement Leave as follows: • In State = Up to 3 Days • Out of State = Up to 5 Days
Tuition Reimbursement: After one (1) year of full-time employment • 100% reimbursement for a grade of A or B • 50% reimbursement for a grade of C • $250 books/lab reimbursement per semester
Credit Union: We Florida Financial Bank & Credit Union - 8890 NW 44th Street, Sunrise, FL. 33351
Optional Voluntary Benefits (paid by the employee): • Single or Family Dental Insurance Coverage • Single or Family Vision Insurance Coverage • Accident Advantage • Life Insurance Coverage • AD&D • Short Term Disability • Critical Care Protection • Cancer Protection Assurance • MissionSquare Retirement Compensation Programs o 457 Deferred Compensation Plan o 401(a) Governmental Purchase Plan: Newly hired 01
Can you provide proof that you graduated from an accredited high school or received a G.E.D. equivalency diploma? Please attach and submit proof of highest level of completed education with application.
Yes No
02
Do you possess considerable experience providing administrative support to an executive or department head?
Yes No
03
Do you possess extensive customer service experience
Yes No
04
Do you possess Public sector experience?
Yes No
05
Are you proficient in Microsoft Word and Excel?
Yes No
06
Are you able to successfully pass a keyboarding assessment? (Typing test will be required if selected for interview)
Yes No
07
Do you have experience using Tyler Munis software?
Yes No
08
Do you have a valid Driver's License?
Yes No
09
If yes, please provide Driver's License number and Date of Issue: Required Question