2J Supply Co
Technical Service Advisor HVAC - Lexington
Overview
Territory covers Northern Kentucky, including Lexington, Louisville and Corbin branches. Join 2J Supply, now proudly part of Rheem Air Distribution, a global leader in HVAC innovation. With over 60 years of trusted service, 2J Supply has built a strong network across Ohio, Kentucky, West Virginia and Indiana, delivering top-quality HVAC products, exceptional service, and industry-leading training to residential contractors. As part of the Rheem family, we are stronger than ever and committed to providing opportunities for growth and success for both our team and our customers. Benefits
Competitive Salary Comprehensive Health, Dental, Vision, Life Insurance plans - Starts Day 1 Paid Time Off, Paid Holidays, and a Community Service Paid Day Tuition Reimbursement 401K with Day 1, Fully Vested 6% company match! Profit Sharing Responsibilities
Provide remote technical support regarding product installation and services, communicating technical risks, requirements and issues or referring to alternative resources as needed. Communicate effectively with people at various knowledge levels to ensure proper usage and understanding of technical information for employees and customers. Develop positive, customer-centric relationships with Sales and Operations teams. Provide on-site customer visits and support to assist in technical direction and problem resolution, referencing more complex issues to higher levels or manufacturers as needed. Learn and apply approved software for load calculations and duct equipment planning. Provide training classes regarding product lines and applications for certification credit or to improve product knowledge. Attend industry and key manufacturing training courses. Work with customers, vendors and internal teams to comply with product program applications and execute technical specifications. Maintain timely and accurate records and prepare updates on products and features regarding problems or modifications to assist in product and service quality improvements. Troubleshoot problems, answer questions and address customers regarding products and offer solutions. Utilize appropriate tools to track and update customer visits, inquiries and communication. Serve as a main trainer for the organization regarding detailed product training from the vendor and as a train the trainer for the whole company and for customer certification maintenance. Perform other duties and responsibilities as required. Required Qualifications
4-5 years HVAC industry experience, focused on unique product lines. Excellent verbal, written, listening and interpersonal skills. Valid unrestricted driver's license. Computer literate and able to learn manufacturer technical information and product specifications. Occasional after-hours customer calls. Willingness to travel to 2J branches and customer locations for field visits. Ability to deal with a variety of people and difficult situations in a positive and open-minded manner. Proficient with Microsoft Office (Word, Excel, PowerPoint). Ability to multi-task and solve problems. Think critically and logically under pressure in a fast-paced environment. Preferred Qualifications
College degree in business management, marketing or related field. Retail service repair HVAC knowledge. Experience instructing, training or teaching in HVAC or a technical field. NATE certification. Travel
This position requires up to 40% travel within a local geographical area. Occasional travel outside the local area and potential overnight stays may be required. We are an equal opportunity employer. Employment is contingent upon successful completion of a background check, drug screen, and Motor Vehicle Report. Job Details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Business Development and Sales Industries: Wholesale
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Overview
Territory covers Northern Kentucky, including Lexington, Louisville and Corbin branches. Join 2J Supply, now proudly part of Rheem Air Distribution, a global leader in HVAC innovation. With over 60 years of trusted service, 2J Supply has built a strong network across Ohio, Kentucky, West Virginia and Indiana, delivering top-quality HVAC products, exceptional service, and industry-leading training to residential contractors. As part of the Rheem family, we are stronger than ever and committed to providing opportunities for growth and success for both our team and our customers. Benefits
Competitive Salary Comprehensive Health, Dental, Vision, Life Insurance plans - Starts Day 1 Paid Time Off, Paid Holidays, and a Community Service Paid Day Tuition Reimbursement 401K with Day 1, Fully Vested 6% company match! Profit Sharing Responsibilities
Provide remote technical support regarding product installation and services, communicating technical risks, requirements and issues or referring to alternative resources as needed. Communicate effectively with people at various knowledge levels to ensure proper usage and understanding of technical information for employees and customers. Develop positive, customer-centric relationships with Sales and Operations teams. Provide on-site customer visits and support to assist in technical direction and problem resolution, referencing more complex issues to higher levels or manufacturers as needed. Learn and apply approved software for load calculations and duct equipment planning. Provide training classes regarding product lines and applications for certification credit or to improve product knowledge. Attend industry and key manufacturing training courses. Work with customers, vendors and internal teams to comply with product program applications and execute technical specifications. Maintain timely and accurate records and prepare updates on products and features regarding problems or modifications to assist in product and service quality improvements. Troubleshoot problems, answer questions and address customers regarding products and offer solutions. Utilize appropriate tools to track and update customer visits, inquiries and communication. Serve as a main trainer for the organization regarding detailed product training from the vendor and as a train the trainer for the whole company and for customer certification maintenance. Perform other duties and responsibilities as required. Required Qualifications
4-5 years HVAC industry experience, focused on unique product lines. Excellent verbal, written, listening and interpersonal skills. Valid unrestricted driver's license. Computer literate and able to learn manufacturer technical information and product specifications. Occasional after-hours customer calls. Willingness to travel to 2J branches and customer locations for field visits. Ability to deal with a variety of people and difficult situations in a positive and open-minded manner. Proficient with Microsoft Office (Word, Excel, PowerPoint). Ability to multi-task and solve problems. Think critically and logically under pressure in a fast-paced environment. Preferred Qualifications
College degree in business management, marketing or related field. Retail service repair HVAC knowledge. Experience instructing, training or teaching in HVAC or a technical field. NATE certification. Travel
This position requires up to 40% travel within a local geographical area. Occasional travel outside the local area and potential overnight stays may be required. We are an equal opportunity employer. Employment is contingent upon successful completion of a background check, drug screen, and Motor Vehicle Report. Job Details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Business Development and Sales Industries: Wholesale
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