Ross Stores, Inc. is hiring: Retail Associate in Tullahoma

Retail Associate role at Ross Stores, Inc.

Our values start with our people. Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus is bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings, while providing a fun and exciting treasure hunt experience.

As Part Of Our Team, You Will Experience

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow
• Teamwork. We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA. We have 3 buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

General Purpose

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, follows company best practice standards, maintains a clean work area, and ensures proper merchandise presentation. The Associate may be engaged in these tasks as assigned during all working hours and will perform a range of functions in all areas of the Store as business needs require.

Essential Functions

• Safety is the number one priority; practices safe behaviors in all tasks.
• Maintain a high level of awareness on the sales floor to create a safe and secure shopping environment. Keep egress clear. Correct or report unsafe conditions to Store Leadership.
• Treat Customers and Associates with respect and courtesy; friendly and professional at all times. Recognize fellow Associates using Company recognition programs.
• Assist Customers as needed; is register-trained, assists with merchandise, and answers Customer questions in a polite and knowledgeable manner. Greet Customers with eye contact, a smile, and a courteous greeting throughout the Store and say "thank you" at every register transaction.
• Provide prompt and efficient responses to Customers at all times. Respond to Customer Service calls immediately. Handle Customer issues courteously and helpfully, involving Store Leadership when needed.
• Represent and support the Company brand at all times.
• Perform cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas to maintain merchandise, customer, and Team areas.
• Maintain a professional appearance and adhere to the Company’s dress code.
• Performs daily sizing and recovery per company best practice to ensure a neat, clean, organized store that is well-maintained and efficiently merchandised to standards.
• Expedite newly received merchandise receipts to the sales floor with a sense of urgency, merchandise all items per monthly presentation guidelines, and maintain merchandise/brand name familiarity within departments to assist Customers.
• Understand the Loss Prevention Awareness program and merchandise protection standards.
• Demonstrate integrity and honesty in all interactions. Safeguard confidential information, cash and credit card information, and merchandise.
• Follow MOS (Miss-Out-of-Stock) policies, including identification of MOS merchandise, proper processing, and notifying Store Leadership to review and approve all disposals.
• Follow policies and procedures concerning cash, checks, charge cards, refunds, voids, and offline procedures. Maintain accuracy when handling bankable tenders.
• Demonstrate urgency to perform duties efficiently and maximize productivity by following Store best practices.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills Required

• Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements/ADA

• Ability to use all Store equipment, including PDTs, registers and PCs as required.
• Ability to stand, walk, and move around the Store for up to 100% of working time.
• Ability to bend, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull and lift more than 25 pounds.
• Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
• Certain assignments may require other qualifications and skills.
• Stockroom associates: Ability to regularly push, pull and lift more than 20 pounds.

Supervisory Responsibilities

None

Disclaimer
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We are committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, disability, sex, veteran status, marital or domestic partnership status, medical conditions, gender identity/expression, sexual orientation, or any other category protected by law.