ICONMA is hiring: Business Analyst in Great Falls Crossing

Overview

Our Client, a Health Insurance company, is looking for a Business Analyst for their Reston, VA / Hybrid location.

Responsibilities

• 25% Interpret business needs and issues by gathering, eliciting, analyzing, documenting and validating the Business area’s user and technical (functional/non-functional) requirements.
• Under the direction of a Lead or Senior Business Analyst, participates in the creation of requirements documentation.
• Collaborates in the creation of project plans to define, organize and schedule requirements management and development activities.
• Participates in requirements analysis and verification sessions.
• Participates in the tracking and management of open issues and assists in planning for resolution.
• Participates in development sessions and design reviews in order to ensure design meets user requirements.
• 25% Responsible for the overall success of user acceptance testing, including documentation, verification and release.
• Implements practices and procedures for end user test plans.
• Identifies and documents gaps in requirement adherence or system deficiencies/defects and coordinates appropriate action through issue resolution.
• Providing guidance and training to application end users.
• 20% Identifies, documents and troubleshoots problems in systems, software and processes.
• Collaborate with appropriate stakeholders to monitor, report and resolve issues.
• Participates in the development of solutions and workarounds that solve low complexity technical, system and/or business issues.
• 20% Reviews, analyzes and creates detailed documentation of business systems and user needs.
• Responsible for the written documentation of requirements in a clear and well organized manner.
• Develops and/or collaborates in key project and requirement deliverables for projects of low complexity
• 10% Monitors and reports project status to identify and mitigate risks and to ensure quality and timely deliverables.
• Coordinates assigned projects from concept through implementation.
• Prioritize and manage new work requests.

Requirements

• Education level: Bachelor\'s Degree
• Education details: Business, Information Technology, Computer Science or related field
• Experience: 3-5 years experience in functional, operational, business, data, systems or testing analysis.
• Previous experience working with ServiceNow application is required
• In lieu of a Bachelor\'s degree, an additional 4 years of relevant work experience is required in addition to the required work experience.
• Demonstrated ability to deliver high quality, effective deliverables on-time and be a valuable contributor to the development of cost-effective solutions.
• Moderate understanding of business analysis core competencies
• Strong time-management and organizational skill, Proficient
• Excellent communication skills both written and verbal, Proficient
• Ability to organize stakeholder meetings, Proficient
• Microsoft Office applications usage, Proficient
• The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes them ineligible to perform work directly or indirectly on Federal health care programs.
• Must be able to effectively work in a fast-paced environment with frequently changing priorities, deadlines, and workloads that can be variable for long periods of time.
• Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence.
• Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.
• Experience with ServiceNow iTSM module implementation
• Experience with large scale business transformation of organizations from legacy systems to ITSM

Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities

As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.