Call Center Agent Job at Andersen Corp. in Salt Lake City

Overview

Renewal By Andersen - SLC is the window replacement subsidiary of Andersen Corporation. Renewal by Andersen was founded to stand apart in the products we provide and in our standard, to give our clients the best window and door replacement experience. Since opening our first store in Minnesota in 1995, Renewal by Andersen Corporation has grown to more than 100 markets in the U.S. and is one of the largest replacement window companies in the country. We pride ourselves on leadership, innovation, expertise, and customer service, and we are excited to bring on a team member who shares these values.

Job Overview

Renewal By Andersen has an immediate opening for a part-time, in-office Call Center Representative. Call Center Representatives screen inbound calls and schedule appointments for window and door replacement consultations. They manage both inbound and outbound phone traffic, set consultations, and direct incoming calls to the appropriate department. They are crucial in providing homeowners with an outstanding experience by being professional, efficient, and polite in conversation.

Position Details

Position Type: Part-time, non-benefited, non-exempt, at-will position.

Salary: Base pay starts at $16 per hour. With a generous bonus plan, call center representatives average $17-$24 per hour.

Schedule: 20-25 hours per week in the office. Shifts from 2 pm to 7 pm, Monday through Friday, with two rotating Saturday shifts per month from 9 am to 4 pm.

Best Candidate Qualities

• Fun, friendly, and positive attitude.
• Outgoing personality and ease when talking with the public.
• Outstanding customer service with courtesy and politeness.
• Clear and concise written and verbal communication.
• Good organizational and communication skills.
• Dependable and timely.

Duties & Responsibilities

• Answer and screen inbound phone calls.
• Take customer calls and provide accurate, satisfactory answers to their queries, needs, and concerns.
• Communicate in a positive and professional manner with homeowners and customers via text message and email.
• Learn, execute, and follow scripting to provide high-level customer service and set appointments with understanding of the potential customer's project.
• Confirm appointments to ensure accurate data entry and homeowner commitment.
• Enter appointments accurately and in a timely manner from lead sheets.
• Review all Online Scheduler and Duplicate leads as received by email.
• Notify Sales Reps about schedule changes.
• Keep shared work spaces clean and organized.
• Schedule and confirm consultation appointments for homeowners.
• Maintain an average of 18 attempts per hour between inbound and outbound calls.
• Coordinate with events and proximity marketing templates to ensure accurate data entry.
• Organize tasks and meet deadlines daily.
• Provide call center coverage, as needed.
• Other duties as assigned.

Qualifications

• 18 years or older
• Reliable transportation
• Clear background check
• Effective listening and communication skills
• Previous customer service experience (preferred)
• Previous reception or office management experience (1-2 years, preferred)
• Type at minimum 45 wpm
• Bilingual is a plus

Working Conditions

• Work in an indoor office space
• Exposure to continuous sounds or noise levels
• Work with a group or as part of a team
• Work near others but with space between coworkers
• Communicate daily by phone, email, and in person

Physical Requirements

• Sit for extended periods
• Talk or hear
• Use hands and fingers to type
• Use hands to seize, hold, grasp, turn, and lift
• Walk and reach with hands and arms
• Lift and/or move up to 25 lbs
• Speak and exchange ideas verbally
• Hear and distinguish speech and sounds

Supplemental Information

• Generally have a set schedule each week
• Paid training and NO COLD CALLING

Benefits

• 401(k)
• 401(k) matching
• Employee break room snacks

EEO Statement

Chisl, Inc dba Renewal By Andersen - SLC provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.