Call Center Representative Job at Peak Performers in City of Albany

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Overview

The Call Center Representative role offers the opportunity to develop professional skills, work with multiple systems, and contribute to process improvements in a dynamic and collaborative environment.

Responsibilities

• Process service line-specific transactions in accordance with standard work and the service line service level agreement.
• Act as a BSC Call Center Representative, answering approximately 50 calls per day.
• Utilize five or more state applications to verify customer information in relation to their questions.
• Respond to emails and tickets between calls.
• Maintain working knowledge of the BSC RightNow ticketing system.
• Conduct professional written and telephone communications; prepare email correspondence to customers, vendors, program administrators, and other stakeholders regarding requested information.
• Resolve difficult processing errors, identify system user needs, and manage complex transactions.
• Analyze data and resolve complex auditing problems related to NYS business practices, including various audit functions and related processes.
• Collaborate with supervisors and participate in all continuous improvement activities.
• Consistently provide quality customer service to all BSC customers.

What We Are Looking For

• Strong communication skills, particularly in a call center environment.
• Proficiency in Microsoft Office and multiple computer systems.
• Prior experience in customer service and problem resolution.
• Three or more years of experience processing business, finance, or HR transactions. Acceptable qualifications include:
• Option 1: High school diploma and three years of full-time experience processing business, finance, or human resource transactions.
• Option 2: 60 semester credit hours of college-level study.
• Option 3: 30 semester credit hours of college-level study and one year of experience processing business, finance, or HR transactions.

Exciting Opportunity Details

• Rate: $21.00 per hour
• Length of engagement: 1-year with potential for extension into longer-term or permanent employment with the state agency
• Days/Hours: Monday – Friday, 9 am – 5 pm
• Location: Albany, NY
• Free parking available

The Peak Performers Difference

• Qualified applicants with chronic medical conditions and/or disabilities receive priority placement.
• Comprehensive medical, dental, and vision insurance coverage available from the first day of the month following 60 days of employment.
• Our employees may participate in a 403(b)-retirement plan.
• We pay weekly through direct deposit.
• In business since 1994 and thousands of job placements.

Applicants for employment with Peak Performers must possess work authorization that does not require sponsorship for a visa now or in the future.

Peak Performers is an equal opportunity employer and will consider all applicants without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. Peak Performers does not accept unsolicited resumes from headhunters, recruitment agencies or fee-based recruitment services.

Custom Job ID: 25-PO869.2