Berkshire Hathaway Shoe Holdings is hiring: IT Support Specialist in Andover

Berkshire Hathaway Shoe Holdings, Inc. is hiring an IT Support Specialist, Level 2, for its Andover, MA office. Reporting to Sysadmin, this role provides comprehensive technical support for both Windows and Apple platforms.

Responsibilities

• Deliver technical assistance for desktops, laptops, mobile devices, and printers through phone-based and onsite support.
• Troubleshoot and resolve issues related to operating systems, software applications, and hardware components.
• Assist users via phone and remote desktop, ensuring prompt and effective problem resolution.
• Support and configure software such as Microsoft Office (Excel, Word, PowerPoint, Access, Outlook), Adobe applications, Meraki VPN, and other corporate tools.
• Perform basic system administration tasks and support local network and telephone issues.
• Collaborate with the Helpdesk team to log, dispatch, and escalate support calls as needed.
• Provide hardware and software support across the organization, including remote offices.
• Manage inventory and purchasing of technology assets.
• Physically lift and move computers, monitors, and servers as required.
• Work professionally with all levels of the organization in a service-oriented manner.
• Offer onsite support and assist remote offices as required.

Required Skills and Qualifications

• Experience troubleshooting Windows and Apple desktops, laptops, and mobile devices.
• Proficiency in Adobe software and Microsoft Office suite.
• Background in purchasing and asset management.
• Familiarity with ticketing systems is preferred.

Preferred Skills

• Advanced network problem-solving abilities.
• Knowledge of RingCentral, VMWare, AWS, Switches, Wireless Access, APC, Dell servers, and Linux.

Required Social Skills

• Effective time management and organizational skills.
• Ability to learn and adapt quickly in a dynamic environment.
• Capable of working both independently and as part of a team.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Wholesale Footwear