IT Support Specialist Job at GTM (Global Tax Management) in Wayne

Overview

Are you looking to join a growing, people-focused firm that invests in your professional development and long-term career growth? If you are a proactive problem-solver with a passion for technology and helping people, we invite you to apply today! This is a full-time onsite position at our Corporate Headquarters in Wayne, PA.

Who We Are

Global Tax Management (GTM) is a corporate tax services firm that helps mid-size and large multinational corporations tackle complex tax challenges. For 30 years, we have built, operated, and managed tax functions for leading companies. GTM is expanding nationally, bringing our client-first, technology-driven model to more markets. GTM has been named to INSIDE Public Accounting’s Top 100 Firms, recognized as a Best Place to Work in multiple states, and ranked on the Inc. 5000 Fastest-Growing Private Companies list.

Position Overview

In this role, you will be our firm’s first point of contact for technical support, assisting both onsite staff at our headquarters and remote employees across ancillary offices. You will be responsible for troubleshooting and resolving issues promptly and effectively, ensuring the reliability of our systems and delivering outstanding support to all team members.

Responsibilities

• Provide first-level support and resolve employee technical issues
• Conduct Level 1 assessments of hardware and software problems
• Guide employees through troubleshooting steps and solutions
• Escalate unresolved inquiries to higher-level support when necessary
• Document issues, maintain accurate records, and produce activity reports
• Follow up to ensure complete resolution and user satisfaction
• Recommend improvements to support procedures and processes
• Maintain knowledge of current help desk procedures, products, and services

Qualifications

Education & Experience

• Bachelor’s degree in Information Technology, Computer Science, or equivalent experience
• 3-5 years of hands-on experience supporting PC hardware/software, Microsoft Operating Systems, and Office applications
• Experience managing and maintaining a help desk tracking/ticketing tool

Technical Expertise

• Active Directory and Microsoft Office 365 Administration (including Exchange Online, SharePoint, Teams)
• Familiarity with Mimecast, Windows Server File Share Permissions, VPN configuration, and laptop imaging tools
• Strong understanding of networking, Windows 10/11, Mac OS, internet browsers, and mobile devices (iOS & Android)
• Proficiency with MS Office applications and supporting end users with these tools
• Ability to administer mail flow rules, distribution lists, and mailbox permissions in Exchange Online

Professional Skills

• Strong troubleshooting, problem resolution, and decision-making skills
• Excellent communication skills, with the ability to guide users through solutions effectively and professionally
• Demonstrated ability to build relationships and provide support across all levels of staff
• Proven organizational, time management, and follow-up skills with strong attention to detail
• Demonstrated capability to manage competing priorities, maintain performance under pressure, and deliver results on time

Why Join Us?

• A collaborative, people-first culture
• Investment in your professional growth and career development
• The opportunity to make a tangible impact as part of a growing firm
• GTM is a 100% employee-owned company and offers competitive compensation, annual bonuses, employee stock options (ESOP), continuing education reimbursement, comprehensive benefits & more.