Astranis
IT Support Technician San Francisco
Astranis, San Francisco, California, United States, 94199
Overview
Astranis builds advanced satellites for high orbits, expanding humanitys reach into the solar system. Today Astranis satellites provide dedicated, secure networks to highly-sophisticated customers across the globelarge enterprises, sovereign governments, and the US military. With five satellites on orbit and more planned, the company is servicing a backlog of more than $1 billion of commercial contracts. Astranis is the preferred satellite communications partner for buyers with stringent requirements for uptime, data security, network visibility, and customization. The company has raised over $750 million from investors including Andreessen Horowitz, BlackRock, and Fidelity, and employs a team of 450 engineers and entrepreneurs. It designs, builds, and operates its satellites from its headquarters in Northern California, USA. Astranis is seeking an IT Support Technician who will be the first point of contact for staff needing technical assistance. Youll help keep our teams productive by resolving day-to-day issues, managing onboarding/offboarding, and maintaining reliable IT systems. Our environment spans Windows, macOS, and Linux, providing opportunities to broaden your skills across multiple platforms. Role
Respond to and resolve help desk tickets, escalating to senior staff when needed Support new hire onboarding and offboarding, including account setup and device provisioning Troubleshoot issues with operating systems, hardware, network issues, and common applications in-person and remotely Manage accounts and permissions across identity platforms and business tools Maintain accurate IT documentation, including knowledge base and process guides Assist with inventory tracking, hardware lifecycle tasks, and equipment returns Provide support for conference room and meeting technology Contribute to IT projects and infrastructure improvements alongside the team
Requirements
12 years of IT support or help desk experience (corporate or MSP) Strong troubleshooting skills with Windows and macOS (Linux a plus) Solid understanding of basic networking concepts (e.g. WiFi, VPN, DNS) Clear communicator with excellent customer service skills Organized and able to manage multiple tickets and priorities Comfortable working independently while collaborating with team members Interest in learning new tools and technologies
Bonus
Experience with identity and device management tools (e.g. Okta, AD, Kandji, Intune, JAMF, Google Workspace, Microsoft 365) Familiarity with scripting or automation for IT tasks Hands-on experience with laptop/desktop hardware replacement and repair Certifications such as CompTIA A+, Network+, or Google IT Support
What we offer
All our positions offer a compensation package that includes equity and robust benefits. Base pay is a component of Astranis' total rewards package, which may also include equity in the form of incentive stock options, company-subsidized healthcare, disability and life insurance benefits, flexible PTO, 401(k) retirement, and free on-site catered meals. Astranis pay ranges are informed by professional salary surveys and compensation data sources. The actual base salary offered to a successful candidate will be influenced by factors including experience, credentials & certifications, educational attainment, skill level requirements, and the level and scope of the position. $70,000 - $90,000 USD Citizenship / Eligibility
U.S. Citizenship, Lawful Permanent Residency, or Refugee/Asylee Status Required. To comply with U.S. Government space technology export regulations, applicants must be a U.S. citizen, lawful permanent resident, or other protected individual as defined by 8 U.S.C. 1324b(a)(3). Equal Employment Opportunity
Our mission and products are meant to connect the world for everyone, regardless of gender, race, creed, or any other distinction. We believe in a diverse and inclusive workplace and encourage all people to join our team and bring their unique perspectives to help us grow. #J-18808-Ljbffr
Astranis builds advanced satellites for high orbits, expanding humanitys reach into the solar system. Today Astranis satellites provide dedicated, secure networks to highly-sophisticated customers across the globelarge enterprises, sovereign governments, and the US military. With five satellites on orbit and more planned, the company is servicing a backlog of more than $1 billion of commercial contracts. Astranis is the preferred satellite communications partner for buyers with stringent requirements for uptime, data security, network visibility, and customization. The company has raised over $750 million from investors including Andreessen Horowitz, BlackRock, and Fidelity, and employs a team of 450 engineers and entrepreneurs. It designs, builds, and operates its satellites from its headquarters in Northern California, USA. Astranis is seeking an IT Support Technician who will be the first point of contact for staff needing technical assistance. Youll help keep our teams productive by resolving day-to-day issues, managing onboarding/offboarding, and maintaining reliable IT systems. Our environment spans Windows, macOS, and Linux, providing opportunities to broaden your skills across multiple platforms. Role
Respond to and resolve help desk tickets, escalating to senior staff when needed Support new hire onboarding and offboarding, including account setup and device provisioning Troubleshoot issues with operating systems, hardware, network issues, and common applications in-person and remotely Manage accounts and permissions across identity platforms and business tools Maintain accurate IT documentation, including knowledge base and process guides Assist with inventory tracking, hardware lifecycle tasks, and equipment returns Provide support for conference room and meeting technology Contribute to IT projects and infrastructure improvements alongside the team
Requirements
12 years of IT support or help desk experience (corporate or MSP) Strong troubleshooting skills with Windows and macOS (Linux a plus) Solid understanding of basic networking concepts (e.g. WiFi, VPN, DNS) Clear communicator with excellent customer service skills Organized and able to manage multiple tickets and priorities Comfortable working independently while collaborating with team members Interest in learning new tools and technologies
Bonus
Experience with identity and device management tools (e.g. Okta, AD, Kandji, Intune, JAMF, Google Workspace, Microsoft 365) Familiarity with scripting or automation for IT tasks Hands-on experience with laptop/desktop hardware replacement and repair Certifications such as CompTIA A+, Network+, or Google IT Support
What we offer
All our positions offer a compensation package that includes equity and robust benefits. Base pay is a component of Astranis' total rewards package, which may also include equity in the form of incentive stock options, company-subsidized healthcare, disability and life insurance benefits, flexible PTO, 401(k) retirement, and free on-site catered meals. Astranis pay ranges are informed by professional salary surveys and compensation data sources. The actual base salary offered to a successful candidate will be influenced by factors including experience, credentials & certifications, educational attainment, skill level requirements, and the level and scope of the position. $70,000 - $90,000 USD Citizenship / Eligibility
U.S. Citizenship, Lawful Permanent Residency, or Refugee/Asylee Status Required. To comply with U.S. Government space technology export regulations, applicants must be a U.S. citizen, lawful permanent resident, or other protected individual as defined by 8 U.S.C. 1324b(a)(3). Equal Employment Opportunity
Our mission and products are meant to connect the world for everyone, regardless of gender, race, creed, or any other distinction. We believe in a diverse and inclusive workplace and encourage all people to join our team and bring their unique perspectives to help us grow. #J-18808-Ljbffr