ZipRecruiter
Customer Service Specialist
ZipRecruiter, West Columbia, South Carolina, United States, 29172
Job Description
Our client is looking to add an experienced
Customer Service Representative to
their team. The Customer Service Representative plays a critical role in ensuring seamless communication, order management, and customer satisfaction across our product lines. This is a fast-paced, high-touch role for someone who takes pride in solving problems, staying organized, and making customers feel heard and supported.
You will serve as the day-to-day point of contact for customer inquiries, working closely with our Sales, Production, and Logistics teams to manage orders, address concerns, and ensure smooth delivery from quote to fulfillment.
Key Responsibilities:
Respond promptly and professionally to customer inquiries via phone, email, or portal
Enter and manage sales orders, ensuring accuracy in product, pricing, quantity, and shipping details
Provide real-time updates on order status, lead times, and delivery timelines
Collaborate with Production and Logistics to resolve fulfillment or inventory issues
Manage customer records and communications in ERP and CRM systems
Assist with invoice questions, documentation requests, and credit/rebill processes
Support Sales Team with quotes, confirmations, and follow-up
Coordinate customer onboarding and set-up for new accounts
Escalate urgent issues and follow through to resolution
Qualifications
2+ years of customer service or order management experience, preferably in manufacturing, healthcare, or distribution
Strong written and verbal communication skills
Detail-oriented with excellent organizational and multitasking ability
Proficiency in Microsoft Office Suite and experience with ERP/CRM systems (e.g., NetSuite (), SAP, Salesforce)
Comfortable working in a fast-paced environment with shifting priorities
Passion for quality, responsiveness, and American-made manufacturing
Our client is looking to add an experienced
Customer Service Representative to
their team. The Customer Service Representative plays a critical role in ensuring seamless communication, order management, and customer satisfaction across our product lines. This is a fast-paced, high-touch role for someone who takes pride in solving problems, staying organized, and making customers feel heard and supported.
You will serve as the day-to-day point of contact for customer inquiries, working closely with our Sales, Production, and Logistics teams to manage orders, address concerns, and ensure smooth delivery from quote to fulfillment.
Key Responsibilities:
Respond promptly and professionally to customer inquiries via phone, email, or portal
Enter and manage sales orders, ensuring accuracy in product, pricing, quantity, and shipping details
Provide real-time updates on order status, lead times, and delivery timelines
Collaborate with Production and Logistics to resolve fulfillment or inventory issues
Manage customer records and communications in ERP and CRM systems
Assist with invoice questions, documentation requests, and credit/rebill processes
Support Sales Team with quotes, confirmations, and follow-up
Coordinate customer onboarding and set-up for new accounts
Escalate urgent issues and follow through to resolution
Qualifications
2+ years of customer service or order management experience, preferably in manufacturing, healthcare, or distribution
Strong written and verbal communication skills
Detail-oriented with excellent organizational and multitasking ability
Proficiency in Microsoft Office Suite and experience with ERP/CRM systems (e.g., NetSuite (), SAP, Salesforce)
Comfortable working in a fast-paced environment with shifting priorities
Passion for quality, responsiveness, and American-made manufacturing