HSM
This position is
not a simple data entry role
. Each sales order requires
advanced research, validation, and problem-solving
before it can be processed. The Customer Service Administrator must verify order details, confirm pricing, review quotes, and ensure accuracy with customer requirements. Success in this role requires a
critical thinker
who can balance customer needs with internal processes, resolve issues quickly, and ensure
accurate retention of customer requirements
throughout the order lifecycle.
Ensure
retention of customer requirements
from quote through fulfillment, verifying accuracy at each step.
Serve as a primary point of contact for customers, handling inquiries and concerns via phone, email, virtual meetings, and customer portals.
Conduct research and validation prior to entering sales orders
, including confirming product details, pricing, terms, and availability against quotes and system price files.
Proactively communicate with customers regarding conditions that affect fulfillment, such as scheduling changes, material availability, pricing adjustments, or shipping updates.
Collaborate with sales, production, quality, shipping, and management teams to ensure orders are executed in full compliance with customer requirements.
Maintain accurate documentation, ensuring customer specifications and instructions are consistently applied.
Review and process invoices with accuracy; research and resolve discrepancies; verify and issue credits as needed.
Strong attention to detail with the ability to retain and apply customer requirements accurately .
Strong communication skills, both verbal and written. Proven ability to perform detailed research and order validation before processing. Strong organizational skills. Experience working with ERP/CRM systems and proficiency in Microsoft Office (Excel, Word, Outlook). Demonstrated ability to collaborate across departments and manage multiple priorities. Customer-focused mindset with problem-solving abilities and a high degree of initiative. Previous experience in a customer service, sales support, or order management role preferred. Ability to problem-solve and collaborate across departments in a fast-paced environment.
Strong attention to detail with the ability to retain and apply customer requirements accurately .
Strong communication skills, both verbal and written. Proven ability to perform detailed research and order validation before processing. Strong organizational skills. Experience working with ERP/CRM systems and proficiency in Microsoft Office (Excel, Word, Outlook). Demonstrated ability to collaborate across departments and manage multiple priorities. Customer-focused mindset with problem-solving abilities and a high degree of initiative. Previous experience in a customer service, sales support, or order management role preferred. Ability to problem-solve and collaborate across departments in a fast-paced environment.