GBG Plc
Senior Professional Services Consultant (3885)
GBG Plc, Atlanta, Georgia, United States, 30383
Overview
Senior Professional Services Consultant (GBG Americas) responsible for serving as the technical liaison between our identity verification platform and enterprise clients. Lead complex solution deployments, drive adoption, troubleshoot challenges, and identify opportunities for optimization and growth. Responsibilities
Lead technical implementations from kick-off to go-live, designing custom API/SDK integrations that fit each customer's unique architecture Build lasting customer relationships by staying engaged post-implementation, monitoring their success, and helping them get the most value from our platform Create customer-specific documentation and run training sessions to ensure their development teams can effectively use and maintain their integration Act as a strategic technical advisor, identifying expansion opportunities and consulting on compliance, security, and scalability challenges Be the voice of the customer internally, working with our product teams to address gaps and influence our roadmap based on real customer needs Troubleshoot complex technical issues across web services, mobile apps, and enterprise systems when customers need help Requirements
5+ years in customer-facing technical roles like Professional Services, Solutions Engineering, or Technical Consulting Strong programming background with experience in languages like Python, Java, JavaScript, or C# API and SDK integration expertise with hands-on experience building and troubleshooting REST APIs, webhooks, and enterprise integrations Exceptional communication skills — able to explain complex technical concepts to both developers and business stakeholders Documentation and training experience creating technical guides and delivering enablement sessions Project management capabilities with experience juggling multiple customer implementations simultaneously Problem-solving mindset with strong troubleshooting skills and the ability to work under pressure Experience in regulated industries like financial services, healthcare, or telecommunications Identity verification or fintech background with an understanding of KYC/AML compliance requirements Global team collaboration experience working across time zones Cloud platform knowledge (AWS, Azure, GCP) and enterprise security best practices Benefits
To find out more: As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process. To chat to the Talent Attraction team and find out more about our benefits and why we\'re a great place to work, drop an email to behired@gbgplc.com and we\'ll be in touch. You can also find out more about careers at GBG and check out our current opportunities at gbgplc.com/careers.
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Senior Professional Services Consultant (GBG Americas) responsible for serving as the technical liaison between our identity verification platform and enterprise clients. Lead complex solution deployments, drive adoption, troubleshoot challenges, and identify opportunities for optimization and growth. Responsibilities
Lead technical implementations from kick-off to go-live, designing custom API/SDK integrations that fit each customer's unique architecture Build lasting customer relationships by staying engaged post-implementation, monitoring their success, and helping them get the most value from our platform Create customer-specific documentation and run training sessions to ensure their development teams can effectively use and maintain their integration Act as a strategic technical advisor, identifying expansion opportunities and consulting on compliance, security, and scalability challenges Be the voice of the customer internally, working with our product teams to address gaps and influence our roadmap based on real customer needs Troubleshoot complex technical issues across web services, mobile apps, and enterprise systems when customers need help Requirements
5+ years in customer-facing technical roles like Professional Services, Solutions Engineering, or Technical Consulting Strong programming background with experience in languages like Python, Java, JavaScript, or C# API and SDK integration expertise with hands-on experience building and troubleshooting REST APIs, webhooks, and enterprise integrations Exceptional communication skills — able to explain complex technical concepts to both developers and business stakeholders Documentation and training experience creating technical guides and delivering enablement sessions Project management capabilities with experience juggling multiple customer implementations simultaneously Problem-solving mindset with strong troubleshooting skills and the ability to work under pressure Experience in regulated industries like financial services, healthcare, or telecommunications Identity verification or fintech background with an understanding of KYC/AML compliance requirements Global team collaboration experience working across time zones Cloud platform knowledge (AWS, Azure, GCP) and enterprise security best practices Benefits
To find out more: As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process. To chat to the Talent Attraction team and find out more about our benefits and why we\'re a great place to work, drop an email to behired@gbgplc.com and we\'ll be in touch. You can also find out more about careers at GBG and check out our current opportunities at gbgplc.com/careers.
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