Level Hotels & Furnished Suites
General Manager
Level Hotels & Furnished Suites, Los Angeles, California, United States, 90079
Overview
The General Manager (GM) will oversee all aspects of hotel operations at Level Hotels & Furnished Suites in Los Angeles. This leader will be responsible for delivering exceptional guest experiences, achieving financial goals, and ensuring operational excellence across all departments. The GM will serve as the face of the property, maintaining brand standards while fostering a culture of service, innovation, and accountability. Additionally, the GM will be responsible for oversight of our extended stay suites in our hybrid properties throughout Downtown Los Angeles, Hollywood, and Long Beach. Base pay range
$165,000.00/yr - $175,000.00/yr Perks and Benefits
When you feel good, you do good. At Onni we put your health at the forefront and give you the choice to select a benefits package that best represents you. From no cost to $11, $44, or $103 per pay our PPO, HSA and HMO have you covered. In addition we offer: Annual education allowance of up to $1,000 Referral program Residential housing discount after 1 year of continuous employment Friends and family rates for our Hotel Properties throughout the company What You Will Do
Leadership & Operations Provide strategic leadership and direction for all hotel departments, including Front Office, Housekeeping, Maintenance, Sales & Marketing, and Guest Services. Develop and implement operational policies, procedures, and service standards aligned with Level’s brand promise. Ensure compliance with health, safety, and local regulatory requirements. Manage property performance metrics including occupancy, ADR, RevPAR, guest satisfaction, and profitability. Financial & Business Performance Assist in developing annual budgets, forecasts, and business plans in collaboration with corporate leadership. Monitor financial performance, control costs, and drive revenue growth through effective sales and marketing strategies. Oversee vendor contracts, capital expenditures, and property maintenance to maximize ROI. Guest Experience & Brand Standards Foster a culture of exceptional service, ensuring every guest interaction reflects Level’s standards of hospitality and professionalism. Proactively resolve guest concerns, monitor online reviews, and implement service enhancements. Oversee quality assurance programs to maintain a consistently high standard of service and accommodations. Team Development Recruit, train, and mentor department heads and staff, promoting professional growth and engagement. Lead with accountability, creating a positive work environment and culture of teamwork. Conduct regular performance reviews and implement training initiatives to support continuous improvement. Community & Stakeholder Relations Represent the property in the local community, building relationships with key partners, vendors, and stakeholders. Collaborate with corporate leadership to align property initiatives with overall brand goals. What You Bring
Minimum 7–10 years of progressive hotel management experience, including at least 3 years in a senior leadership role at a mid-scale or extended-stay property. Proven track record in financial management, operational efficiency, and guest satisfaction. Strong leadership, communication, and interpersonal skills with the ability to inspire teams. Knowledge of property management systems (PMS), revenue management, and hotel technology platforms. Ability to thrive in a fast-paced, competitive Los Angeles hospitality market. EEO Notice
Onni Properties, LLC ("Onni") will consider qualified applicants with arrest or conviction records in accordance with the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers and the City of Los Angeles Fair Chance Initiative for Hiring, and other local ordinances, as applicable. You do need to disclose your criminal history or participate in a background check until a conditional job offer is made. After a conditional offer and background check, if Onni is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances, provide mitigating evidence, or challenge the accuracy of the background report. A criminal history may have a direct, adverse effect on certain job duties and may result in withdrawal of a conditional offer. These job duties are: ensure compliance with health, safety, and local regulatory requirements; assist in developing annual budgets, forecasts, and business plans in collaboration with corporate leadership; monitor financial performance, control costs, and drive revenue growth through effective sales and marketing strategies; oversee vendor contracts, capital expenditures, and property maintenance to maximize ROI; proactively resolve guest concerns, monitor online reviews, and implement service enhancements. Locations & Familiarity
Seniority level: Mid-Senior level Employment type: Full-time Job function: Customer Service Industries: Hospitality
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The General Manager (GM) will oversee all aspects of hotel operations at Level Hotels & Furnished Suites in Los Angeles. This leader will be responsible for delivering exceptional guest experiences, achieving financial goals, and ensuring operational excellence across all departments. The GM will serve as the face of the property, maintaining brand standards while fostering a culture of service, innovation, and accountability. Additionally, the GM will be responsible for oversight of our extended stay suites in our hybrid properties throughout Downtown Los Angeles, Hollywood, and Long Beach. Base pay range
$165,000.00/yr - $175,000.00/yr Perks and Benefits
When you feel good, you do good. At Onni we put your health at the forefront and give you the choice to select a benefits package that best represents you. From no cost to $11, $44, or $103 per pay our PPO, HSA and HMO have you covered. In addition we offer: Annual education allowance of up to $1,000 Referral program Residential housing discount after 1 year of continuous employment Friends and family rates for our Hotel Properties throughout the company What You Will Do
Leadership & Operations Provide strategic leadership and direction for all hotel departments, including Front Office, Housekeeping, Maintenance, Sales & Marketing, and Guest Services. Develop and implement operational policies, procedures, and service standards aligned with Level’s brand promise. Ensure compliance with health, safety, and local regulatory requirements. Manage property performance metrics including occupancy, ADR, RevPAR, guest satisfaction, and profitability. Financial & Business Performance Assist in developing annual budgets, forecasts, and business plans in collaboration with corporate leadership. Monitor financial performance, control costs, and drive revenue growth through effective sales and marketing strategies. Oversee vendor contracts, capital expenditures, and property maintenance to maximize ROI. Guest Experience & Brand Standards Foster a culture of exceptional service, ensuring every guest interaction reflects Level’s standards of hospitality and professionalism. Proactively resolve guest concerns, monitor online reviews, and implement service enhancements. Oversee quality assurance programs to maintain a consistently high standard of service and accommodations. Team Development Recruit, train, and mentor department heads and staff, promoting professional growth and engagement. Lead with accountability, creating a positive work environment and culture of teamwork. Conduct regular performance reviews and implement training initiatives to support continuous improvement. Community & Stakeholder Relations Represent the property in the local community, building relationships with key partners, vendors, and stakeholders. Collaborate with corporate leadership to align property initiatives with overall brand goals. What You Bring
Minimum 7–10 years of progressive hotel management experience, including at least 3 years in a senior leadership role at a mid-scale or extended-stay property. Proven track record in financial management, operational efficiency, and guest satisfaction. Strong leadership, communication, and interpersonal skills with the ability to inspire teams. Knowledge of property management systems (PMS), revenue management, and hotel technology platforms. Ability to thrive in a fast-paced, competitive Los Angeles hospitality market. EEO Notice
Onni Properties, LLC ("Onni") will consider qualified applicants with arrest or conviction records in accordance with the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers and the City of Los Angeles Fair Chance Initiative for Hiring, and other local ordinances, as applicable. You do need to disclose your criminal history or participate in a background check until a conditional job offer is made. After a conditional offer and background check, if Onni is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances, provide mitigating evidence, or challenge the accuracy of the background report. A criminal history may have a direct, adverse effect on certain job duties and may result in withdrawal of a conditional offer. These job duties are: ensure compliance with health, safety, and local regulatory requirements; assist in developing annual budgets, forecasts, and business plans in collaboration with corporate leadership; monitor financial performance, control costs, and drive revenue growth through effective sales and marketing strategies; oversee vendor contracts, capital expenditures, and property maintenance to maximize ROI; proactively resolve guest concerns, monitor online reviews, and implement service enhancements. Locations & Familiarity
Seniority level: Mid-Senior level Employment type: Full-time Job function: Customer Service Industries: Hospitality
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