Regions Hospital
JOB DESCRIPTION
RH-BP-Pharmacy 1:02 attachment
Criteria Based Job Description
Job Title: Pharmacy Technician - Certified
Reports to: Pharmacy Manager or Pharmacy Technician Supervisor
Job Code: 723912
Approved by: Pharmacy Manager
Department: Pharmacy
Approval Date: December 2020; Update July 2023
MINIMUM QUALIFICATIONS:
Education:
Experience:
Licensure/ Registration/ Certification:
Registered as a pharmacy technician with the Minnesota State Board of Pharmacy and have current certification through the Pharmacy Technician Certification Board, National Health Career Association.
Knowledge, Skills, and Abilities:
Knowledge of medical terminology and medical abbreviations.
Basic mathematical skills to compute proportions and compounds.
Ability to type/keyboard.
Ability to proficiently read, write, and speak English.
Knowledge of brand and generic drug names.
Knowledge of state and federal laws pertaining to prescriptions.
Knowledge of insurance plan rules relating to eligible drugs.
Knowledge of computerized pharmacy record keeping and credit procedures.
Knowledge of hospital or retail pharmacy's procedures for filling, dispensing, and billing prescriptions.
Ability to use computers, automated dispensing machines, medication safety system, medication packager, controlled substances safe, prescription scanning/filling/checking system.
PREFERRED QUALIFICATIONS:
Education:
Completion of an accredited program for pharmacy technicians or completion of MN Board of Pharmacy Technician training requirements if registered as a pharmacy technician
after
January 1st, 2013. Experience: Six (6) months of related experience in a hospital, community or institutional pharmacy preferred. POSITION SUMMARY STATEMENT: Works under the supervision of the Pharmacy Manager, Pharmacy Technician Supervisor, Lead Pharmacist, Pharmacist, Certified Lead Pharmacy Technician to assist in the provision of pharmaceuticals to customers of the pharmacy, and perform related duties as assigned. Major Job Duties and Tasks Percentage of time 1. Provides customer service to internal and external customers. Assures that all customers of the pharmacy are provided with high quality service in a timely fashion, whether in person, on the phone or by other means according to standards established by the department. Directs customers to the Pharmacist as necessary.
Assures that the phone is answered according to department standards.
Uses department scripting according to department standards.
40% 2. Accurately fills and labels medication orders in the area of assignment (IP, OP, etc.) Maintains and fills automated dispensing equipment following established procedures of the department.
Prepares bulk compounded products by following instructions for calculating, measuring, mixing, and labeling.
Performs calculations to apportion ingredients accurately for compounds and other preparations.
Checks unit dose medications in accordance with departmental procedures.
Prepares prescription orders for delivery to the customer.
Processes medication returns and interdepartmental transfers of medication.
35% 3. Assists with inventory management to assure on-hand counts are correct in the computer systems, checks for outdated product on the shelf and assures that adequate supplies are on hand to facilitate work. Issues supply medications to other departments.
Maintains and replenishes approved stocks of drugs including crash carts, emergency drug boxes, and controlled substances.
Performs all floor and clinic stations checks as assigned.
Checks in medication orders from suppliers and rotates stock.
Dispenses controlled substances and maintains inventory following established procedures.
15% 4. Maintains records in compliance with legal requirements, department policies and procedures. Transcribes medication information from the prescription into the patient profiles for review by the pharmacist.
Assures that all patients are entered into the electronic data base accurately for prescription processing, billing and record keeping functions.
Follows established procedures when operating the cash register system.
5% 5. Assures the department that the equipment is always maintained in a clean and orderly fashion. 3% 6. Performs other duties as assigned by the Pharmacy Manager, Pharmacy Technician Supervisor, Lead Pharmacist, Pharmacist, Certified Lead Pharmacy Technician, or other management personnel. 2% ORGANIZATIONAL EXPECTATIONS: Values All team members are expected to demonstrate our values: Excellence: We strive for the best results and always look for ways to improve. Compassion: We care and show empathy and respect for each person. Partnership: We are strongest when we work together and with those we serve. Integrity: We are open and honest, and we keep our commitments. We are committed to living our values. That means our patients and families can expect certain things from each of us: They can expect us to be their partner and treat them with dignity and respect. They can expect us to listen carefully and give good, timely information. They can expect us to do our best to provide affordable, coordinated, high quality care and services that are easy to find and simple to use. They can expect safe, clean spaces. And they can expect that we will do our very best to earn their trust by being open and honest, and keeping our word. Additional Expectations: Complies with safety instructions, observe safe work practices, provides input on safety issues and promotes a safe work environment. Maintains regular and timely attendance
Protects confidentiality
Demonstrates participation in and support of the organization's Corporate Integrity Program by participating in compliance-related education and training and complying with the organization's policies and procedures. Timely completion of all mandatory education and organizational requirements (i.e., licensure/certification, Employee Health and Wellness requirements, annual training, etc.) POPULATION SPECIFIC COMPETENCIES: X Yes No Does this employee have direct patient contact? If "Yes," departments will need to determine the appropriate competencies in their areas for their specific patient populations. Name___________________________________ Age-Specific Competency Checklist Pharmacy Technician - Certified The above staff member can demonstrate the knowledge and skills necessary to provide care based on physical, psychosocial, educational, safety, and related criteria, appropriate to the age of the patients served in his/her assigned service area. The skills and knowledge needed to provide such care might be gained through education, training, or experience. Demonstrates the knowledge, skills, and abilities for the following patient groups: Infant (birth – 1 year) Pediatrics (1 year – 11 years) Adolescence (12 years – 18 years) Adult (19 years – 60 years) Geriatrics (61 years and up) Greets all guests in a friendly and respectful manner Uses age appropriate communication skills Demonstrates ability to recognize developmental/ special needs of guests Ability to recognize potentially unsafe situations in lobby and act appropriately. Maintains composure in stressful situations. ________________________________ _________________________________ Manager Signature Review Date LEADERSHIP RESPONSIBILITIES: Please describe the degree to which the position directs the work of others or coordinates workflow of a clinic, department, or functional area. If applicable, indicate the number of people and the titles for which this position directly and/or indirectly directs the work of others or coordinates workflow. N/A PHYSICAL REQUIREMENTS: Please list any physical requirements necessary to the performance of this job (e.g., lifting, carrying, stretching, sitting, or standing for long periods of time). Please specify details such as number of pounds expected to lift, number of hours must be on feet, etc. Certified Pharmacy Technicians spend 4 to 8 hours a day standing and walking, including 1 to 2 hours of bending or stooping to get medications from low shelves. Technicians perform repeated tasks with hands and wrists to open medication bottles, package medications, and prepare injectable sterile products. There is 4 to 8 hours of intermittent computer screen viewing and use of mouse/keyboard each day. Must be able to lift 50 pounds. ENVIRONMENTAL CONDITIONS: Please list unusual environmental conditions, if any (e.g., extremely cramped quarters, noise, fumes, gases, extreme heat/cold, etc.). Works in a hospital pharmacy where space is limited and crowded conditions make it noisy. Certified Pharmacy Technicians are exposed to toxic chemotherapy medications, acetic acid, alcohol, and other dangerous chemicals, but have precautionary procedures for handling these. The work area is adequately ventilated. May encounter customers who are upset, angry or abusive. May be exposed to communicable diseases during patient contact. EQUIPMENT: Please list the equipment used in this position. Computers, printers, automated dispensing equipment (Pyxis, Parata, Carousels, etc.), scanners, medication packagers, pneumatic tube system, telephones, communication badges and wireless communication systems (e.g., Vocera, pager), cash register, fax machine, scales, and heat-sealer 5 JOB INFO Job Identification 112893 Organization Regions Hospital, HealthPartners Enterprise Posting Date 08/21/2025, 01:28 PM Locations Regions Hospital & Clinics Work Schedule day/evening Hours Per Week/FTE 32 hrs weekly / .8 FTE Job Shift Day/Evening Position Type Full-time regular Job Category Pharmacy Department Pharmacy Hospital Pay Range $ $32.23 hourly Pay Range Statement Compensation is based on the level and requirements of the role. Pay within our ranges may also be determined by education, experience, knowledge, skills, location, and abilities as well as internal equity. Hired candidates may be eligible to receive additional compensation based on role (e.g., shift differential, bonus, sales incentive, productivity pay, etc.). Overtime Eligibility Status Non-Exempt Worker Type Employee
after
January 1st, 2013. Experience: Six (6) months of related experience in a hospital, community or institutional pharmacy preferred. POSITION SUMMARY STATEMENT: Works under the supervision of the Pharmacy Manager, Pharmacy Technician Supervisor, Lead Pharmacist, Pharmacist, Certified Lead Pharmacy Technician to assist in the provision of pharmaceuticals to customers of the pharmacy, and perform related duties as assigned. Major Job Duties and Tasks Percentage of time 1. Provides customer service to internal and external customers. Assures that all customers of the pharmacy are provided with high quality service in a timely fashion, whether in person, on the phone or by other means according to standards established by the department. Directs customers to the Pharmacist as necessary.
Assures that the phone is answered according to department standards.
Uses department scripting according to department standards.
40% 2. Accurately fills and labels medication orders in the area of assignment (IP, OP, etc.) Maintains and fills automated dispensing equipment following established procedures of the department.
Prepares bulk compounded products by following instructions for calculating, measuring, mixing, and labeling.
Performs calculations to apportion ingredients accurately for compounds and other preparations.
Checks unit dose medications in accordance with departmental procedures.
Prepares prescription orders for delivery to the customer.
Processes medication returns and interdepartmental transfers of medication.
35% 3. Assists with inventory management to assure on-hand counts are correct in the computer systems, checks for outdated product on the shelf and assures that adequate supplies are on hand to facilitate work. Issues supply medications to other departments.
Maintains and replenishes approved stocks of drugs including crash carts, emergency drug boxes, and controlled substances.
Performs all floor and clinic stations checks as assigned.
Checks in medication orders from suppliers and rotates stock.
Dispenses controlled substances and maintains inventory following established procedures.
15% 4. Maintains records in compliance with legal requirements, department policies and procedures. Transcribes medication information from the prescription into the patient profiles for review by the pharmacist.
Assures that all patients are entered into the electronic data base accurately for prescription processing, billing and record keeping functions.
Follows established procedures when operating the cash register system.
5% 5. Assures the department that the equipment is always maintained in a clean and orderly fashion. 3% 6. Performs other duties as assigned by the Pharmacy Manager, Pharmacy Technician Supervisor, Lead Pharmacist, Pharmacist, Certified Lead Pharmacy Technician, or other management personnel. 2% ORGANIZATIONAL EXPECTATIONS: Values All team members are expected to demonstrate our values: Excellence: We strive for the best results and always look for ways to improve. Compassion: We care and show empathy and respect for each person. Partnership: We are strongest when we work together and with those we serve. Integrity: We are open and honest, and we keep our commitments. We are committed to living our values. That means our patients and families can expect certain things from each of us: They can expect us to be their partner and treat them with dignity and respect. They can expect us to listen carefully and give good, timely information. They can expect us to do our best to provide affordable, coordinated, high quality care and services that are easy to find and simple to use. They can expect safe, clean spaces. And they can expect that we will do our very best to earn their trust by being open and honest, and keeping our word. Additional Expectations: Complies with safety instructions, observe safe work practices, provides input on safety issues and promotes a safe work environment. Maintains regular and timely attendance
Protects confidentiality
Demonstrates participation in and support of the organization's Corporate Integrity Program by participating in compliance-related education and training and complying with the organization's policies and procedures. Timely completion of all mandatory education and organizational requirements (i.e., licensure/certification, Employee Health and Wellness requirements, annual training, etc.) POPULATION SPECIFIC COMPETENCIES: X Yes No Does this employee have direct patient contact? If "Yes," departments will need to determine the appropriate competencies in their areas for their specific patient populations. Name___________________________________ Age-Specific Competency Checklist Pharmacy Technician - Certified The above staff member can demonstrate the knowledge and skills necessary to provide care based on physical, psychosocial, educational, safety, and related criteria, appropriate to the age of the patients served in his/her assigned service area. The skills and knowledge needed to provide such care might be gained through education, training, or experience. Demonstrates the knowledge, skills, and abilities for the following patient groups: Infant (birth – 1 year) Pediatrics (1 year – 11 years) Adolescence (12 years – 18 years) Adult (19 years – 60 years) Geriatrics (61 years and up) Greets all guests in a friendly and respectful manner Uses age appropriate communication skills Demonstrates ability to recognize developmental/ special needs of guests Ability to recognize potentially unsafe situations in lobby and act appropriately. Maintains composure in stressful situations. ________________________________ _________________________________ Manager Signature Review Date LEADERSHIP RESPONSIBILITIES: Please describe the degree to which the position directs the work of others or coordinates workflow of a clinic, department, or functional area. If applicable, indicate the number of people and the titles for which this position directly and/or indirectly directs the work of others or coordinates workflow. N/A PHYSICAL REQUIREMENTS: Please list any physical requirements necessary to the performance of this job (e.g., lifting, carrying, stretching, sitting, or standing for long periods of time). Please specify details such as number of pounds expected to lift, number of hours must be on feet, etc. Certified Pharmacy Technicians spend 4 to 8 hours a day standing and walking, including 1 to 2 hours of bending or stooping to get medications from low shelves. Technicians perform repeated tasks with hands and wrists to open medication bottles, package medications, and prepare injectable sterile products. There is 4 to 8 hours of intermittent computer screen viewing and use of mouse/keyboard each day. Must be able to lift 50 pounds. ENVIRONMENTAL CONDITIONS: Please list unusual environmental conditions, if any (e.g., extremely cramped quarters, noise, fumes, gases, extreme heat/cold, etc.). Works in a hospital pharmacy where space is limited and crowded conditions make it noisy. Certified Pharmacy Technicians are exposed to toxic chemotherapy medications, acetic acid, alcohol, and other dangerous chemicals, but have precautionary procedures for handling these. The work area is adequately ventilated. May encounter customers who are upset, angry or abusive. May be exposed to communicable diseases during patient contact. EQUIPMENT: Please list the equipment used in this position. Computers, printers, automated dispensing equipment (Pyxis, Parata, Carousels, etc.), scanners, medication packagers, pneumatic tube system, telephones, communication badges and wireless communication systems (e.g., Vocera, pager), cash register, fax machine, scales, and heat-sealer 5 JOB INFO Job Identification 112893 Organization Regions Hospital, HealthPartners Enterprise Posting Date 08/21/2025, 01:28 PM Locations Regions Hospital & Clinics Work Schedule day/evening Hours Per Week/FTE 32 hrs weekly / .8 FTE Job Shift Day/Evening Position Type Full-time regular Job Category Pharmacy Department Pharmacy Hospital Pay Range $ $32.23 hourly Pay Range Statement Compensation is based on the level and requirements of the role. Pay within our ranges may also be determined by education, experience, knowledge, skills, location, and abilities as well as internal equity. Hired candidates may be eligible to receive additional compensation based on role (e.g., shift differential, bonus, sales incentive, productivity pay, etc.). Overtime Eligibility Status Non-Exempt Worker Type Employee