Nectar Social
Base pay range
$110,000.00/yr - $180,000.00/yr
About Us
At
Nectar Social , we’re building the AI-native platform that powers the next era of brand engagement. Marketing is shifting from scheduled posts and static dashboards to real-time conversations, agentic workflows, and personalized community management. We’re helping forward-thinking brands lead that shift. Founded by ex-Meta product and engineering leaders and backed by
GV
and
True Ventures , we’re creating the social operating system where AI, community, and commerce meet. The Role
We’re looking for an
AI Account Strategist
to lead implementation and long-term success for a portfolio of brand partners. You’ll help them
integrate AI across social, support, creator, and content workflows —and ensure they realize sustained, expanding value from our platform. This is a high-impact, hybrid role at the intersection of AI innovation and brand strategy. You’ll be a trusted advisor and execution partner for brand stakeholders adopting AI-native workflows for the first time. What You’ll Be Doing
Lead the full customer journey: onboarding, education, account strategy, workflow implementation, health monitoring, and renewals Partner with marketing, brand, and social teams to translate goals into scalable, intelligent AI workflows Help customers deploy AI agents for engagement, listening, creator tracking, and analytics Monitor usage trends, surface insights, and ensure long-term health and retention Capture and relay structured product feedback to design and engineering Build internal onboarding tools, case studies, and best practices to scale customer adoption What We’re Looking For
3+ years in customer success, partnerships, or brand-side digital leadership roles, especially at high-growth startups or AI-enabled companies Deep understanding of social media and creator marketing dynamics—either from agency, brand, or SaaS-side experience Natural curiosity about AI and automation—you experiment with new tools and workflows and help others do the same Strong written and verbal communicator who thrives in a fast-paced, high-context environment Proven track record of performance and initiative; multiple promotions or cross-functional project ownership MBA preferred, and Ivy League or equivalent academic background is a plus Bonus Points
Experience onboarding SaaS or AI tools into brand organizations Familiarity with tools like OpenAI, Zapier, Notion, Slack, Linear, or internal workflow builders Exposure to customer training, onboarding documentation, or success enablement Background supporting DTC, beauty, or wellness brands What we offer
Competitive compensation and early equity Health, vision, and dental benefits + 401(k) match Career mobility into customer leadership, solutions, or product A hybrid team based in Palo Alto with flexibility for in-office collaboration Deep exposure to cutting-edge AI tooling and the opportunity to shape its application inside brand teams A collaborative, ambitious team defining a new category of AI-native marketing infrastructure Compensation Range: $110K - $180K Seniority level
Mid-Senior level Employment type
Full-time Job function
Marketing and Sales Industries
Technology, Information and Internet Referrals increase your chances of interviewing at Nectar Social by 2x Get notified about new Account Strategist jobs in
Palo Alto, CA .
#J-18808-Ljbffr
At
Nectar Social , we’re building the AI-native platform that powers the next era of brand engagement. Marketing is shifting from scheduled posts and static dashboards to real-time conversations, agentic workflows, and personalized community management. We’re helping forward-thinking brands lead that shift. Founded by ex-Meta product and engineering leaders and backed by
GV
and
True Ventures , we’re creating the social operating system where AI, community, and commerce meet. The Role
We’re looking for an
AI Account Strategist
to lead implementation and long-term success for a portfolio of brand partners. You’ll help them
integrate AI across social, support, creator, and content workflows —and ensure they realize sustained, expanding value from our platform. This is a high-impact, hybrid role at the intersection of AI innovation and brand strategy. You’ll be a trusted advisor and execution partner for brand stakeholders adopting AI-native workflows for the first time. What You’ll Be Doing
Lead the full customer journey: onboarding, education, account strategy, workflow implementation, health monitoring, and renewals Partner with marketing, brand, and social teams to translate goals into scalable, intelligent AI workflows Help customers deploy AI agents for engagement, listening, creator tracking, and analytics Monitor usage trends, surface insights, and ensure long-term health and retention Capture and relay structured product feedback to design and engineering Build internal onboarding tools, case studies, and best practices to scale customer adoption What We’re Looking For
3+ years in customer success, partnerships, or brand-side digital leadership roles, especially at high-growth startups or AI-enabled companies Deep understanding of social media and creator marketing dynamics—either from agency, brand, or SaaS-side experience Natural curiosity about AI and automation—you experiment with new tools and workflows and help others do the same Strong written and verbal communicator who thrives in a fast-paced, high-context environment Proven track record of performance and initiative; multiple promotions or cross-functional project ownership MBA preferred, and Ivy League or equivalent academic background is a plus Bonus Points
Experience onboarding SaaS or AI tools into brand organizations Familiarity with tools like OpenAI, Zapier, Notion, Slack, Linear, or internal workflow builders Exposure to customer training, onboarding documentation, or success enablement Background supporting DTC, beauty, or wellness brands What we offer
Competitive compensation and early equity Health, vision, and dental benefits + 401(k) match Career mobility into customer leadership, solutions, or product A hybrid team based in Palo Alto with flexibility for in-office collaboration Deep exposure to cutting-edge AI tooling and the opportunity to shape its application inside brand teams A collaborative, ambitious team defining a new category of AI-native marketing infrastructure Compensation Range: $110K - $180K Seniority level
Mid-Senior level Employment type
Full-time Job function
Marketing and Sales Industries
Technology, Information and Internet Referrals increase your chances of interviewing at Nectar Social by 2x Get notified about new Account Strategist jobs in
Palo Alto, CA .
#J-18808-Ljbffr